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January 2024 by Ravenna Greer
I was greeted and helped right away Jeffrey and Charles are both very polite and helpful. Jeffrey had my new iPhone up and running. He transferred information from my old iPhone to my new iPhone. They are both an Asset to AT&T. Thank you AT&T for having such courteous and knowledgeable employees at Shadow Creek AT&T store in North Las Vegas on Centennial parkway. A very Happy Customer. ?
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September 2023 by lily fufu
Wanted to give a shout-out to Charles and Jeffery, they’re such amazing associates and very knowledgeable. Had the best experience with them and they were happy to help us out with any questions and very understanding with our little one getting into everything
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September 2023 by Chim Silbol
They have a good customer service. Special mention to Jeff, Charles & Jacob they have been helpful & informative.
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August 2023 by Neisha Kim
Super quick. Wasn't much traffic in the store. I was super happy with my experience!
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July 2023 by Michael G.
I was recently in this store to purchase 2 Apple Watches.They were out of stock so I ordered them and shipped them to the store.They arrived a few days later went there to activate them which took 45 minutes plus for a simple process.we should have done it ourselves but didn't want to be rude! Two weeks later I'm viewing my upcoming bill and find 2 phones added to my plan as well as the watches.I contacted AT&T and after 3 aggravating calls I got to the bottom of it.the sales person added 2 phones and lines somehow under my account without AT&T corporate being able to find them on purchase history.I filed a fraud claim which can take up to 30 days,called back AT&T and told them I would pursue this matter with lv metro digital fraud department.they closed the unauthorized phone lines with no charges!after All my time and aggravation because of digital thieves at this AT&T store.Buyer beware at this location it's not a corporate store it's a franchise and run without the structure of a corporate AT&T.After researching this is not the first time this has happened at this location!
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July 2023 by Frankie Frankie
The minute I walked through the door I was met with the presence of great energy and a smile of confidence and customer service.. And he said welcome, my name is Jeff... Jeff, I salute you, you are a young association, but possesses a wealth of professionalism and patience....Rock on.Have Awesome Day!
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April 2023 by Pokemon Cards
Absolutely stellar service! Brandon was a great help when it came to recommending me the best device for my needs, and he did a wonderful job explaining some of the more in depth features of the phone to me. Definitely returning whenever it’s time to get another new device :)
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April 2023 by Edward Snare
This is a wonderful store. The manager was so helpful and helped us to get exactly what we need. He was patient with all of our indecision and we ended up with a good plan.The only bad part about AT&T is there phone customer service. Talking to some of those people on the phone was very difficult. Some of them could barely understand English and when they did understand they were not very helpful.Once again, I appreciate the store but I did not appreciate the customer service reps on the telephone. I think I'm going to regret changing from my old provider, T-Mobile.All in all I give the store five stars but I give AT&T customer service two or three at best.
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April 2023 by Byron Carter
Horrible experience one customer service rep that could not multitask waited for an Hour for him to finish gossiping ?
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April 2023 by Tomas Geschwender
Ravyn helped me get rid of this iPhone 12! Super awesome. Love her soul. I was helped by Edith. I was able to have my cake and Edith (hehe) too! Love my new iPhone 13 and the sweet ladies here ! Thank you thank you thank you! This vet is very happy! I’ll definitely be back !
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April 2023 by Matthew Coon
My wife and I both needed new phones , went into this location and was immediately greeted by Brandon. He helped us out in so many ways and I would give 6-10 stars if I could!
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April 2023 by Spencer Brock
Brandon is an absolute blessing for this store. I'm never going to any other AT&T again. I call him daddy shark cause he be do do do do do do do doing everything right.
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February 2023 by Kayla Warner
Wonderful Customer Services. All staff professional and very eager to help me with all my cellphone needs. I would defiantly recommend this location for all your cellphone needs!
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February 2023 by Nishaa Marie
Brandon is such a knowledgeable employee, great asset to this company. Thanks for the great service and upbeat attitude! Will be back at this location only. :)
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February 2023 by Arielle Estrada
This location is always clean, tidy and welcoming! Thank you for assisting me with all my needs!
