CVS Pharmacy

Most Recent Comments

• February 2024 by Larry Jones
  I had nothing but trouble from ...greens pharmacy. Cvs seems like they know what they are doing.
• October 2023 by Aimee N.
  Since they have appeared to have a change in staff in the last several months the response time and follow up of this location is awful. They don't communicate well when something is out of stock, provide different answers across whomever you reach and they are terrible at coordinating effective communication back to the provider and patient about alternative medicine. You need an advocate for your patients to deal with these assistants and Pharmacist at this location. Your in healthcare to help, right?! Do better!!
• October 2023 by Laura A.
  I tried twice since I lived here to buy eye pencils here. Both times they were out of stock and it was SUPER CREEPY SHOPPING HERE TOO! BOTH TIMES up from above is a computerized voice above saying sometime like, "WE SEE YOU IN THE STORE AND YOU ARE BEING RECORDED."It's just too hard to shop here. They are too low on merchandise. Much of the merchandise is locked up. Sometimes they don't even have a cashier on so you have to do the self serve.Don't need to find a haunted mansion. Shopping at CVS is a CREEP SHOW.
• March 2023 by Melinda E.
  I've given this place plenty of chances since it is closest to me but picking up a prescription takes forever ! No matter what time of day I come it takes forever .
• March 2023 by Paul Davis
  Only a 1 because negative stars are not an option. This location needs to be shut down. Absolutely the worst customer care, no regard for the people. They care more about having lunch than the people waiting in line for 3 hours. Advise a complete boycott of the terrible location until they find people competent enough to run it.
• March 2023 by Koko Meneses
  Associate was very friendly and helpful
• January 2023 by Philip T.
  We are new to the area and our insurance requested that we utilize CVS ; Customer service needs to improve, especially at the pharmacy!!!
• November 2022 by Lulu J
  Read the bad reviews. I second them. It's always a mess when I pick up. This is the most disorganized pharmacy I've ever had to deal with. I'm going to transfer to a different cvs. First time I've ever had something bad to say about cvs.
• October 2022 by Mike D.
  Your prescription will NEVER be ready when they say."Ready after 1pm" - this doesn't mean ready anytime after 1pm. What this means is if you go at 3pm, it won't be ready. You have to go in, stand in line, have them tell you it's not ready but they can expedite to have it ready in 15-20 minutes. We're new to the area, so we will need to find another pharmacy.
• July 2022 by Lewis Jon H.
  This place is negligent to a level that should be criminally investigated. Two weeks ago, they called to tell me that my teenage daughter's anti depressant needed a 90 day refill to be covered by insurance. I ask what I needed to do. They said I just had to give my permission for them to request a longer refill from the doctor. I gladly gave my permission. They said they would submit and since she had enough for two weeks worth, it would be plenty of time and her refill would be ready by then.Fast forward to today, and I bet you know where this is going. My teenage daughter is out of an anti depressant that it is not safe to quit, and cvs never fixed the problem.Yelp is my first stop, but I will be looking into whatever government agency licenses them. This should be criminal if it isn't.
• July 2022 by Ericka P.
  This CVS has 2 stars FOR A REASON!On a Friday I obtained 3 prescriptions for my son's infection. I brought them to CVS and drop them off. I have a primary and secondary insurance.When I came back to pick up the medication there was a problem processing with the insurances. CVS in for me they could not process the secondary. I was astounded since all it takes is a phone call to the insurance to clear things up. CVS then laid it on my shoulders to call the insurance saying that it was a problem with my insurance. OK no problem my son is sick... I'll handle it. I'm talking with my secondary insurance they said that the pharmacy should have called them because what was needed was a COB override. How would I know that as a civilian/patient? So the insurance called CVS and I am informed that a refund will be available by Tuesday, 5 JulySo today 11 July I called CVS thinking they've had enough time to call me and haven't yet. The first question I'm asked is who did you speak to? I told them my insurance spoke to them. My insurance called them and said that they needed to do a COB override and that my refund would be ready and waiting for me. The tech did not even tell me her name she spoke over me and then put me on hold without telling me she was going to transfer me to someone elseThere's someone else who is the pharmacy tech supervisor who also laid blame in my lap saying it was my insurance that had the issue and I needed to figure it out. She spoke over me when I tried to explain to her what was happening. She then blamed me saying I had a problem with my insurance. ‍I asked her to please stop talking over me and to listen to what the story was. She said there was no way for her to process secondary insurance. I asked her to call my secondary insurance so they could walk her through processing to a secondary insurance. She said she would get to it.Which is exactly what she told me the last time and has not called me back in over seven days. What kind of customer service is this?So I asked to speak to the pharmacy manager Jolene. Jolene chuckled as she told me she listened into the conversation with the pharmacy tech supervisor and she did not blame me for anything. I said "she didn't directly blame me and say this is your fault but she put it on my shoulders to resolve a processing issue that I cannot resolve and needed to be between you the pharmacy and my insurance." Jolene proceeded to tell me that my insurance didn't cover the medication.She asked me who my primary and secondary insurance were and I just sat there astounded since I've been asked this several times now. It's obviously not important for different customer service representatives to transfer information to the next person handling the call. That's a leadership issue. That's a training issue.Amazingly Jolene has now taken it upon herself to re-process the medication to make sure that they will be adequately addressed through my insurances. She also offered to call the other CVS to make sure that they had the correct information.I don't know why this last paragraph could've just been done the second Jolene got on the call. Just handle the customer service issues instead of blaming and shaming customers when they're at their most basic need for medical care.I'll be looking for a new pharmacy canceling my care pass and not taking my business to CVS here in Nevada.If I could give zero stars I would.Update/ RESULT:Wouldn't you know that after they told me to call my insurance, my insurance gave me instructions, then they finally *did* the instructions.... That I had the refund I told them I should have that they kept saying I wouldn't get??!!! Weird!
• March 2022 by Laura C.
  I haven't been into a CVS in a few years. This location also has a popular drive thru option. I called to check on my prescription on a Saturday afternoon, after voice selection and a long time of ringing, someone answered and confirmed my prescription was ready. Easy enough. I headed over to their corner location with ample parking spots. I had my blinders on so I didn't get caught up in sale items, snacks, drug store makeup, kids toys, or seasonal items this trip. There were only 2 people in front of me and it went quickly. The pleasant male pharmacist had my prescription ready and rang me up. It was super easy not a big deal like other reviews here have stated. I will definitely come back here again if needed.
• March 2022 by LJ The Muse
  Read the bad reviews. I second them. It's always a mess when I pick up. This is the most disorganized pharmacy I've ever had to deal with. I'm going to transfer to a different cvs. First time I've ever had something bad to say about cvs.
• February 2022 by Eric Miller
  The pharmacy staff are just a miserable unhappy lot. I gave them two stars because the front of the store are usually very nice. Someone needs to get that pharmacy some relief or customer service training.
• September 2021 by Lori K.
  Pharmacy never answers their phone. They "lose" faxed prescriptions. If you go in to ask about and/or pick up your prescription, the wait is ridiculous. Bunch of people back there milling around but.... :/Worse pharmacy EVER!