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January 2024 by High Frequency Ocëans
The supervisor there last night was very unprofessional, very rude made me feel very uncomfortable.. I see bullying and intimidation will get you far with CVS company. I felt really embarrassed & bad for the employee being called an idiot by his own supervisor in front of customers so unprofessional, so rude and just quite disgusting I suggest CVS hire a new manager/supervisor also invest in quality training.
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January 2024 by AGC31ZFG
S/o to Rae in the pharmacy. Thank you for listening and taking your time helping me.
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November 2023 by Nick Blechar
Pharmacist tried to overcharge me by over $100 and then lied about it. They did not care and said this stuff happens all the time.
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September 2023 by Peggy lee Thrower
Decided to get my yearly flu shot while I was in store. Never a problem at the pharmacy. Would like to see lower prices. They've really gone up
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August 2023 by Chevy Caprice 5
They Need More Training. They gave me my Medicine And 1 label was put on wrong and my other Medicine DIDN'T Have A Label At All I Can't Make This Up SMH?
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July 2023 by Danielle Swayze
Please give Olisa a raise. Words cannot begin to describe how much he helped me mentally after having a really hard time in the past month... it's rare to find a fellow human as kind as he was. I look forward to my next visit at the pharmacy. Thank you! ?
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June 2023 by Nikki O.
Terrible customer service! My prescriptions were not covered by my insurance so I requested that my prescription get transferred to a different pharmacy. This pharmacist that spoke to me was so rude and unwilling to help, despite me providing the phone number and address of the new pharmacy. Then to find out she never even transferred my prescription to the new pharmacy. I tried calling back and asked to speak to a manager but I was placed on hold and they kept picking up the phone and putting me back on hold. It seemed as ifthey were just waiting to see if I had hung up yet.
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February 2023 by Zahariel L.
This review is for CVS itself, not the staff, who are all awesome as far as I can tell. I've been coming here about a year to get my monthly migraine script. Staff is friendly and kind but the pharmacy itself is so severely understaffed it's painful to watch. I never know if my meds will be ready, even if the pharmacy texts me saying they're ready. If my prescription needs a prior auth (it often does) I can expect it to take extra weeks to get refilled. I come here for one of my three migraine meds due to a supply problem of my monthly injection at a different pharmacy. So I come in here monthly, watch the staff struggle, and expect not to have my script filled on time. Go home. Cry. Repeat the next day until resolved. Sometimes I have to bring a printout of the CVS request to the doctor, and then the doctors approval for the prior authorization to the CVS for this process to complete. All of this is difficult to do as, without my migraine medication, I have 18 migraine days a month. The longer I go without the medication, the stronger and more frequent the migraines are. Driving with a migraine is painful, disorienting, and generally dangerous, but if I don't do it, I can't get my meds. And unfortunately this seems to be the only pharmacy that can fill my script, per my doctor.
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February 2023 by Melanie P.
a really nice girl with red hair helped me out on sunday when i needed help looking for a good mascara, and she gave me a personal recommendation. it's perfect and i'm happy with the service
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February 2023 by Xio Yara
Just called and was greeting by, "Yes"Told the person what i needed, she took my info and said call back later we might have it.... extremely unprofessional, like not even normal talk just dry and careless....
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February 2023 by Annette C.
Service is bad. Always out and short handed. Will wait at least 30 min drive thru pharmacy. The techs are nice
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December 2022 by D N.
I can't express how under staffed these pharmacy are. Everytime I need a refill on my prescription, its the biggest headache I have. Half the time they don't have the stuff in stock and the other half is hoping they order it on time. I am really lucky that anything I use is life dependent. I would be in the hospital a few times a year with this corporation. What happened to the days of neighborhood pharmacies? When they would stock items in levels that meet demands?
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December 2022 by Kim W
Her name is Tara, I called her on the phone let me just say her personality is very dry and very rude. She told me my prescription was not even in the system and then two seconds later I called the pharmacy that I told her it was at and I found it there. Tara need some customer service training because it was not very positive I feel like she’s having a bad day and that says something about your company when your employees are rude on the phone when people call. Cvs let’s do better
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November 2022 by Steve Brzezinski
Absolutely fantastic service!! Will become my primary from now on! CVS on Decatur and Ann Road is so understaffed.
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October 2022 by Cassie D.
The pharmacy drive thru employees are always courteous, polite and answer questions/provide helpful information about prescriptions. They also have alerts to let you know if a prescription is expired & they contact your dr. to renew for you. Always a pleasant experience!