The CVS pharmacy in North Las Vegas is a convenient local store for pharmacy, health, and wellness needs. It is described as clean, very organized, and open space-wise, not cluttered with unnecessary items. The location is appreciated for being close to home, making it easier than going to a pharmacy further away. Many reviewers find the staff to be friendly, nice, amazing, and helpful, with one noting a pharmacist made transferring prescriptions easy. However, significant concerns are raised regarding pharmacy service reliability. One customer reported a disappointing experience with incorrect guidance on when to take cholesterol medicine, noting the staff seemed haphazard and backpedaled when asked, exhibiting an attitude that suggested they did not care. A more serious incident involved a mix-up with a heart medication, where the pill shape and dose shown to the customer differed from what was ultimately provided. The customer, a medical professional, felt the responding pharmacist was demeaning, rolling her eyes and acting rudely, while a tech insisted the customer was shown the correct pill, leading the customer to feel gaslit. This experience destroyed trust, leading the customer to conclude they could never trust this pharmacy with critical heart medication again. Overall, while the store is praised for its convenience, cleanliness, and generally friendly staff, the pharmacy department receives strong criticism for careless errors and unprofessional, demeaning behavior in handling important medications, causing some customers to lose confidence in its services.
