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December 2023 by Glory Torda Dy
From my first contact over the phone to meeting Carrie in the office, the customer service has been excellent! The space is clean and bright!
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November 2023 by Andrew Cus
Carrie was such a legend. We were driving to Vegas and we're just going to make it before they closed and Carrie was really helpful and accommodating. Would highly recommend.
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November 2023 by Michaela Rose
They didn't reserve my unit at all, so I couldn't even use it when I needed it. There was no lock, and no one available to help in person or by phone. This caused me to have to pay extra for the rental box truck forcing us to have it longer than we needed, and had to purchase another storage unit from another company. I did get a refund, and she was very nice about it.
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November 2023 by Natalie P.
They have been delightful and helpful. Professional. I received help in avoiding a late fee. A young lady named Carrie actually called to remind me. Wow, it's nice to deal with a real, caring human being.
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November 2023 by Desheana King
Carrie is very well versed on the packages offered and She was so accommodating. overall very pleasant person makes you want to continue doing business at this location!
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November 2023 by Brody Kaplan-smith
Had a bad experience with public storage so I came here and was not dissapointed. Carrie took amazing care of me and was extremely personable. Will be recommending this place highly
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November 2023 by Alvarez D.
Hi my name is Mario Alvarez I have an account with these people which I thought that they were really nice the manager was nice at the beginning I fell behind on my storage and I came to an agreement which I was going to pay and the manager there I think her name is Carrie she lie told me that I had to pay 289 to get my stuff to be there before 6:00 I end up calling her a few minutes before closing I think it was like 5:20 she had her door lock waited till 6:00 she saw me and she waited to 6:00 not to open the door when she was leaving she said oh I know who You are and she start arguing with me and I said you know what she stopped recording me I said you can't record me I said can I have the number to corporate she refused to give me the corporate number and because of her I have to pay all these money $700 it went from 289 to 680 I will not recommend this place to not run from these people
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October 2023 by Nuke Carter
The website is misleading. Made a reservation for a one bedroom apartment storage. Upping arriving was told the reservation i made was not for a one bedroom. So of course now you have to pay more. Asked to see the next size storage available. Was able to see the storage and figured I would be able to fit my stuff in the next size. I paid for everything including the $20 for their lock which isn’t mentioned on website either. I did not check my storage unit because I figured it would look like the unit I checked. I moved my stuff in a week later and to my surprise it was not the storage I looked at. I looked at a storage that was 5 by 10 meaning the door was 5 in width and 10 feet deep. I received a 10 foot width and 5 feet deep. My stuff barley fit. It was after hours so there was nothing i could do. I called the following day and asked why was I given something different from what I looked at and was told I was given the option which I wasn’t. I would not want something smaller than what I looked at. After the fact then I was offered the one I seen. At this point I had no help to remove everything. Make sure you check your storage and it’s what you asked for not what they want to give you. I do not appreciate not getting what I paid for and the storage did not meet my expectations.
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September 2023 by Lynella Diaz
I received a payment received notification and noticed i was charged double of what i was originally paying. I decided to go in and speak with some one i was fortunate enough to speak with Carrie. She was able to get me the best rate and a credit towards next month's payment. She was fast, efficient and very professional loved the customer service i received
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September 2023 by Val Mesi
Carrie was so helpful and offered an explanation for every fee. She was quick on her feet and was kind as well. She deserves a raise.
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September 2023 by Whitney Lambert
The manager, Carrie, is a life saver. I would recommend this business to anyone.
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September 2023 by Eric Lorde
Carrie had amazing customer service, was extremely knowledgeable, and even assisted me with getting a storage unit close to the elevator do to me having a-lot of stuff to unload. She deserves a raise do to her extreme professionalism, ability to adapt, customer service.
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September 2023 by Saretta H
From move-in to move-out, Carrie kept the experience positive and valuable. Ultra kudos to her, her team and the facility!
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September 2023 by Mary Peters
Terri is incredible. She has went out of her way to help me.
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August 2023 by Brooke Myers
Terrie from the store on Revere, has been an incredible help to us since we first moved in. Her customer service is stellar! She is always so positive, smiling, and helpful no matter how busy she is, she makes time for every customer. She is one of the reasons we continue to stay with Life Storage.
