Metro by T-Mobile provides excellent customer service. Staff members are patient, thorough, and extremely helpful, taking time to listen and provide thoughtful guidance without pressure. They are great at explaining everything and answering all questions, working through issues to solve problems. Employees make customers feel confident in their purchases, offering great deals and ensuring a smooth process. The service is described as the best ever received, with staff noted as an asset to the company.
Last Sunday, on December 14,2025 I visited a store to get a new cell phone and I had the most incredible experience with staff serving me. Those two young gentlemen took their time to listen to my concerns and provide thoughtful guidance.
November 2024
Very friendly and knowledgeable best decision I made on a phone company.
February 2023
David was awesome. He helped me through the whole process. I feel like he really had my back. David made me so confident in my purchase. David is great, definitely an asset to the company
