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May 2024 by Manny Rivera
Friendly service and good choices of meat and seafood.ask for Jude if you need something ?
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February 2024 by Chingona A.
I am writing to express my sincere appreciation for the exceptional service provided by Grant, an outstanding employee at your curbside pickup department. In an era where genuine care and dedication seem increasingly rare, Grant consistently goes above and beyond his job responsibilities to ensure a remarkable customer experience. Every week, as I place my grocery orders, Grant consistently demonstrates an unwavering commitment to accuracy and attention to detail. His dedication to getting each order correct is truly commendable and has made my shopping experience exceptionally smooth and stress-free. What sets Grant apart, however, is not just his efficiency but his remarkable attitude. Interacting with him is an absolute pleasure. His positive demeanor and friendly approach create a welcoming atmosphere that is a rarity in today's fast-paced society. It is evident that he takes genuine pride in his work and cares deeply about the satisfaction of his customers. Furthermore, I recently encountered an issue with my account, and it was during this time that Grant's exceptional commitment to customer service truly shone. Even on his day off, he willingly took the initiative to address and resolve the problem promptly. His willingness to go the extra mile to assist me, even when it was beyond the scope of his job description, left a lasting impression on me. Grant's kindness and exemplary customer service are a true asset to your company. It is evident that he not only understands the importance of his role but also embraces the opportunity to create positive experiences for your customers. The level of dedication he exhibits is both commendable and inspiring. In closing, I would like to express my gratitude for Grant's outstanding contributions to your team. The company is undoubtedly fortunate to have such a dedicated and customer-focused individual on its staff. His exemplary service has not gone unnoticed, and I felt it was important to commend his efforts. Thank you for fostering an environment where employees like Grant can thrive and make a significant impact on the customer experience. Sincerely, Janet
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January 2024 by F. s.
I get my daughter's prescription filled at this pharmacy every month. I switched from CVS on Ann/Decatur ,TERRIBLE PHARMACIST THERE!!! Anywho since I switched over, the entire Smith's Pharmacy staff have been super easy to work with. Customer Service is superb compared to the others. The pharmacists have consistently delivered the best patient care. The staff are always warm when I have issues with my prescriptions.
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November 2023 by Bianca R.
A rude employee named Lucia yelled at me and told me to get out of the self check out line.I had 23 items that were just bulky. I was disrespected Nothing could justify her disgusting behavior
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October 2023 by Jerry P.
Shopping here at Ann Smiths yesterday and had a full cart. Entered the self checkout and started to scan my items. 6 items scanned and a checkout lady approached me and said " you have more then 25 items and need to go to a check out teller." I asked what am I suppose to do now? She gave no answer and walked away. So I continued to check out and another checkout lady approached and said the same thing, but with no solution. I told her I do not like the way the clerks at check out handle my food poorly and the baggers don't know how to bag items by crushing chips and bread. I added should I just leave? Both replied no. I should mention I saw no signage regarding the 25 items. By this time I had it. So I just left. As I was leaving she said you don't have to leave.I had it, I am a Boost Member and a loyal Smith shopper. Can't believe these employees were so rude and offered no solution or to allow me to finish up and tell me in the future please go to check out clerks.More training for people who have no people skills.Come on Smiths.Jerry
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September 2023 by Tempest F.
Horrible service! If you can avoid this location do so! Dirty restrooms, no one to run lines, no help in produce or deli. Need to hire people who actually care!
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September 2023 by Jaylin B.
We were credited $30 because they missed one of our steaks in our on line pick up so Grant let us know to come back and he gave us our steaks with credit. Today we went to use the credit and the women at self check out was rude and couldn't care less about helping us figure out how to use the credit so she told us to go to self checkout and the women there wasn't sure so she called Grant to help and ofc like always grant came to the rescue!! Grant is THAT GUY!!! Thank you Grant!
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September 2023 by Brandon S.
Thank you GRANT! I was missing items from my online order an was taken care of by grant. He called me an was helping me asses the situation right away. Really surprised with the great customer service. I definitely will be coming back more
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August 2023 by Lessly C.
So far this is the best store to get your groceries in the area. I've been coming here for a while never had an issue everybody seems friendly.
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June 2023 by Donnie J.
Steaks. Smiths cut off the tender parts of their t-bone steaks. They take the worst cuts with tendons laced throughout it, have a high price marked down to slower price just to sell it. They used to be good and now they're not.........
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April 2023 by Martha Dudek
Very helpful and pleasant
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January 2023 by Brittney M.
The staff is over all rude! There were 2 Asian guys in the produce department that are helpful and nice when asked. The general manager that was at front end was not very helpful. I know before Smiths used to take expired coupon that were from Smiths. I used to like this stores pick up department but they have gone down hill lately as well! Rude people definitely don't make you wanna be nice to them, so I definitely would stop in this store. I prefer the other location for regular grocery shopping. The 5 pm or later crowd is definitely not fun. Sale items seem to go quickly at this location also.
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January 2023 by Sean W.
I go to this Smiths because I live so close. The woman who works at the self checkout on Friday morning is the least attentive and has the worst attitude. She's always pretending to write in some ledger so she doesn't have to serve her customers. Hello? My light is going off! Wake up! If you hate your job so much go somewhere where you are not dealing with customers. The management needs to stick her in the back somewhere. She makes me not want to buy my groceries. Get a better attitude!
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January 2023 by Moxie M.
I always get my Dad's groceries at this location. We put in a pickup order. Usually, things are good, but tonight was absolute laziness. Bravo...To the person that stuffed single bags with a ton of meat and a gallon of milk. The same person that put 6 cans of beans, 2 lbs. of chicken, two boxes of potatoes, AND a bunch of bananas in a single bag with a broken handle that snapped in my hands from the weight. Yo, I really appreciate it. My 73 yr old Dad would never have gotten half of his groceries in his home. What is wrong with you? Too busy watching tiktok videos to do a good job? To say I'm pissed is an understatement. Thank you to the young lady who did your job for you and went back into the store for more bags. Seriously, how hard is it to either double bag or NOT over stuff them. Smith's, I believe training is important. I just bought nearly $400 in product. Why should I have to rebag all my groceries?!!!!
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December 2022 by Christine Hernandez
I'm so disappointed I was told it was too early to fill my dogs seizure medication but after counting the days from his last refill it has been a total of 36 days therefore my poor dog has suffered 11 seizures last one occurred at 2am this morning. I spoke to John this morning I will be picking up my last refill and never returning to this establishment again. Jennifer was the person I had spoke to last week regarding my dogs medication on the importance of him staying on his routine without any change. Now my dog has cuts and bites from seizing this is unacceptable! 11 seizures he suffered because you failed!
