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December 2023 by Michelle Walz
Kicking Rocks!Service - Zero (0)Manager's response - Two (2)Communication Skills - Zero (0)Get ready to wait if you are NOT a corporation. I waited over an hour for rocks. When I spoke to the manager, he tried (some what) to make it right. He told me the next time I come in, to call the manager on duty to give me a discount. (Yeah, right. Like that would happen). He also said my wait time was unacceptable. It should have lasted 30 minutes. YES, you read that correctly. 30 minutes for someone to get an order of 2- 5 gallon buckets of rockd completed. He was proud of that service, I might add. He became perturbed when I told him that I would be writing a Google Review.I did tell the manager that I did not want any discount. I gave him suggestions on ways to make improvements. I just want a business that has good service.Don't expect the 2 employees inside the portable to help. Beware of the Carry Out people. They like to do shadow boxing on what they consider their downtime. Heaven forbid they try and help other customers waiting for their order to be completed. Oh, and be very leary of when they place a Christmas tree on top of your vehicle. Shadow boxer had his customers coming back to tighten the tree onto the car. It came loose when they were driving home.It was a cluster ***k!
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December 2023 by Melissa Navarro
Love Star Nursery!Brought my parents here to buy ceramic pots for their backyard. We had already been to 4 places, with no luck. Star Nursery had a Huge selection, and OMG the customer service was Amazing!! So kind and turned out there was a 50% off Sale. Wow! Will be a go-to for my parents from now on.
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December 2023 by Danielle Russo
Thank you so very much to the gentleman who helped me with the tabletop tree stand tonight. We delivered a load of Christmas trees and after I went inside to pick up a little tree. We were able to go home for a couple of days after this since this was our last stop. Being gone during the holidays is really hard on us truck drivers and our families. I just wanted to leave a little tree at home for everyone since we can't be home. Just a couple minutes of his time made our holidays a lot better. Thank you and I hope you have a very Merry Christmas. And by the way, the tree didn't fall over once the entire drive home.
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November 2023 by karen anderson
Everyone there was so nice. It was very refreshing to be offered help both while looking for what I wanted and loading into my car. There's a Star closer to me but I will be returning to the Ann Rd store from now on. Thank you for restoring my faith in customer service.
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November 2023 by Lou A.
lovely selection Customer service Quality inventory And affordable prices. Not like Moon nursery they are a joke !!!
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October 2023 by Kelsey Pena
Best plant place ever , & they have the best hanging pothos !!Really cute pottery as well .
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October 2023 by Chi D.
Great service and prices. John helped us a lot. We had an issue with a leaning tree. He gave us good advice on what to do and what tools we needed. We were able to fix our tree a lot quicker than we expected. Thanks again!
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September 2023 by Wayne C
I've been going to this store since it opened now. Since they have moved the registers around. I've had a extremely difficult time checking. I was moved from 3 different lines at one point. There were 4 people in line with very large purchases, other registers were closed. They were several star employees walking around or standing around, not doing much, so this is kind of a different place to visit new management. Maybe I'm not sure. Definitely need to improve customer service. Chances are they don't look at their reviews so I could very well be wasting my time.
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September 2023 by It’s Haiven
I actually genuinely love this place, I got most of my plants from here... However, my husband picked out cactus he liked and when we got home he took a good look and realized the flowers (which seems to be made out of plastic?) had been hot glued on. I guess this is what places do to get you to buy them but come on. The hot glue isn't even done secretivly, it's just dripping down the spines. Other than the cactus incedentthis place is really great. It's just unfortunate.
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September 2023 by Perla Espinoza
This store needs to work on customer service. A customer is not there to listen to their issues.
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September 2023 by Jennifer Solas
I love it here! Cool weather veggies hitting in 2 weeks. Tomatoes, strawberries and herbs are all in the racks. Just look at my yard thanks to Star!
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September 2023 by Lee Hofeldt
Russel was very helpful with my irrigation problem, little disappointed that the management is making the nice cashier cover her arm tattoos.
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September 2023 by Tenaiya Stanton
So beautiful. ❤️ great prices, tons of choices! Hard working Gardners to keep it all fresh growing healthy. ?
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August 2023 by Tina A.
I Love growing my own food! Star Nursery helps me get the job done. See ya sooner than later I hope.
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August 2023 by Leo Trindade
Definitely the slowest and most inefficient Rock Yard in town! They take for ever, line is never small, but it can take also take 20-30min even if you are 3rd or 4th in line… unbelievable
