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January 2024 by Elaine Allen
Great customer service from both representative and Susan was the person who helped secure my storage rental. I was given all the information needed at the time of signing my contract, keys, access code, etc . I would recommend Cubesmart for your next storage rental choice.
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December 2023 by Jennifer Baird
Most wonderful facility and love the way the center is drive up second story!! And the phone open gate is so convenient. I really appreciate the customer service. I have an unusual situation where I have two storages in different states and they are combined together on the app, making everything so much easier. Thanks again for the special treatment. I also got a unit with a pipe in it for cheeper but wanted the extra space instead and she seamlessly switched me to a unit without the pipe for just a four dollars more. I’m very Happy, thanks.
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November 2023 by levi Walders
Kris and Juan were super helpful and polite today. I had to get into my unit in a hurry and lost the keys. They made sure I was able to get in today!
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November 2023 by Robert Torres
I don't like the idea of not being able to use a lock that I had to buy for something else! It was one of those round locks that they use now! They made me buy their lock at $20! What a rip-off, and you don't get a refund for the lock after you're done using their facilities! They tell you "oh you can use it if you come back." I'm taking my stuff out of your facilities, I'm not coming back!!High cost for a small unit!!Also, the place lost their climate control and didn't even tell anybody!! I wonder how long was it out of service, I paid for climate control!!
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November 2023 by May Lee
Excellent experience using a storage for the first time. Staffs are very accommodating and helpful. The space is safe, clean and well insulated. I am glad I chose CubeSmart among all the storages around.
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November 2023 by Myesha Jones
Susan and Chris were sooooo amazing they really took the time to help me and my Bestfriend out. CubeSmart is very convenient I live right across the street they made us feel very comfortable after storing our things there. Susan and Chris very knowledgeable about there job and also very friendly, and considerate. You have a very good team here hands up.. ????????????
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November 2023 by Victoria Nichols
I like the service I receive when visiting the north las vegas office on Ann road between Valley and Decatur. The staff is very professional. However, I really miss the husband and wife team that worked there together prior to cube smarts takeover. They were great together. They made you feel like family, which is something you don't see much of anymore. Hoping someone reading this can make that happen again. Those two together were an well oiled machine.
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November 2023 by Troy Brown
Susan is the best. She always handles every concern I might have right away and she’s always there happy and professional. Please keep her around. She’s an asset to your company. Troy Brown from your Ann & Decatur N Las Vegas location. P.S. I miss George the Jack of all trades. Also a shout out to Kris
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October 2023 by Zeus Ochoa
Excellent customer service from George! Made the process of moving in smooth and easy. Glad to be storing my stuff here.
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September 2023 by Michael Mlubao
The people working are exceptional. Their personal touch makes all the difference in the world.
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August 2023 by Eating with Moneybag
Kris was so amazing. She is so professional, informative, helpful, and friendly. If you need help with getting a storage with CubeSmart, go see Kris!
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August 2023 by Shane Hilsabeck
Our rate stated off at $75 2 years later it’s $172 for a 5x7. CubeSmart raises the rent every 3 months. Don’t store stuff here build a shed or sell it cause they will rip you off.
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July 2023 by Cheryl Wilson
Went to pick up my items and they were extremely hot. I will never use cubs smart again. Customer service won’t even answer or return a call to discuss the issue. I want my money returned. No telling how long my items were in those conditions
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July 2023 by K K
Susan was amazing! She was so helpful when answering my questions and assisting in my decision on what storage was suitable for my situation. She even stayed a little past closing to finish getting me set up. She was incredibly friendly and honestly just a breath of fresh air.
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June 2023 by Pam Dingée
Super easy and affordable to rent an RV spot. Kris was an amazing and THE sweetest! She explained everything and answered all questions. Satisfied on all levels.