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November 2023 by Sergio P.
Needed some assistance with some lumber to reinforce my son's bed. Richard saw me from far and asked if I needed some help. He helped me choose out what I needed and was able to cut the lumber to the size as well. Richard was awesome and super helpful with every question I had. They had everything I needed. If you ever in need of some things head down over I'm sure they will assist you as much as Richard assisted me
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July 2023 by Ashley Burrow
Tried to rent a tool at 5:55 and they denied me a rental. I spend thousands of dollars for a business. Will no longer shop at this location . Horrible customer service
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July 2023 by Ella O.
I was there with my mother who decided to go gardening section to buy soil and some plants today. Which we do this a lot we got a big garden and mom loves to spend time with her plants keeps her happy. I have to say last time I was there at the register I witnessed this employee gossiping about another male employee who is specialist something that she demanded him to do bla bla ..right front of customers and I thought to myself wow she is an older lady and you would think aging will bring more maturity and class well this lady in register is loud hates her job so unhappy and she totally screams, and boss around other employees and over writes manager requests too !!Total mess!!! she is very unhappy and rude! not going to details but you can imagine crazy!!... I won't give her name this time, but I like to name her Karen seems like she has some paranoia also!! She stopped us very loud and acted like we were stealing front of other customers today!! I had to go talk to manage John about it. But weird thing about this lady she left her register (or work area) to follow and see which car we are getting in and write our license plate on paper. When I saw that I went back to garden area to get soil and also see if she wants to say something? Her issue? what? she screams "she is coming in again?"! WTF!!!? then she tries to block me to get in!! I just walk thru her she goes excuse me?! when I was talking to other employees about this lady and what she did to me seem like everyone is tired of this old Karen!!? so, I was not the only one complaining about her... manager apologize I was going to call the police and Las Vegas news so I can let everyone know about my experience in Home Depot with unfit employee? how I got discriminated and assumed that I was a thief and harassed I tell you this is a great case!! John the manager was very kind he was himself upset why she even called security and insured that he will talk to her, and this won't happen again! ... I go to this Home Depot almost daily spending large amounts of money I truly don't need crazy Karen acting up someone please do wellness check on this lady!! And why she is working on register clearly, she has no people skills? no idea why this employee can do this still keep her job? literly she harassed us!!why Home Depot keeps employee that damages their company name? I give john 5 star, but Home Depot gets 0 to keep terrible customer service by hiring employees like her!! this is not normal Iam 48 years old manage over 800 people over 21 years and it's very hard to get me angry congratulations Karen did great job on disrespecting my 72-year-old mother and I today!!! I will go to back and hopefully you get rid of this unfit employee or train her how to treat her customers better instead of assuming she should communicate better and not yell and make us look like we stole from store!! no idea why she was arguing to us something that manager approved and other 3 employee approved!? thy had to call her and mention manager approved stop it but she kept the poor employee over the phone telling God knows what? why other employees have to tell us just walk if she tries to stop you do ignore her do not listen to her? just terrible!!!why I have to deal with crazy employee? Today I was disrespected treated like I was a thief by employee who clearly not fit for this job! Hopefully you will read my review and fix this big problem! There is a lot I can say negative but up to now all your employees been friendly and sweet I never complained! and did not bother to even mention it but when you get discriminated, followed and called security on you for no reason at all? this time I won't be quiet and hopefully this won't happen to anyone else.
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July 2023 by Alicia P.
Home Depot never fails to impress me with their exceptional service and convenience. Every staff member I encountered greeted me with a warm "good morning" and made me feel welcome. Their commitment to customer satisfaction is truly commendable.I love shopping at Home Depot because they always have what I need. Their wide range of products ensures that I can find everything for my home improvement projects in one place. It saves me time and makes my shopping experience hassle-free.Another aspect that I appreciate is the fast checkout process. The checkout staff is efficient and friendly, ensuring that I can quickly complete my purchase without any delays.Overall, Home Depot continues to exceed my expectations with their outstanding service and convenience. It's my go-to store for all my home improvement needs, and I highly recommend it to others.Thank you, Home Depot, for consistently providing an excellent shopping experience!
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April 2023 by Paul C.
No one works here . Can't find anyone to help me. If I do it's not there department and they have to message the person who never comes. Why do you stay open. Just close and let some other company open that wants business. Waste of time and money here.
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April 2023 by Judy T.
This store is questionable at best. I have shopped from this location since 2012 with no real issuesat i love about this store used to be the friendly staff, and the appreciation for military active , and retired. They have parking for veterans out front, and used to offer military discount with a smile. 2023-April everything is different. The employees dont greet you in the store or cashier, you have to hunt someone down fornhelp, then wait a long time to receive it. I check out with one person in front of me ar the time.getting assistance. He too, just has his military i.d. he shows Lilly, she gives him a discount as standard. I am next , I show Lilly my I.D which I get an unexpected reply. We do not provide manual discount for military anymore. It's easier for everyone to sign up. First , I witness you give a discount to the veteran ahead of me without this attitude or message. Why and I different? I showed an retired i.d like I always have since shopping here since 2012. Secondly, obviously isn't is only easier for the lazy employees who dont want to walk less than 10 steps ,to slip a bage , abd scan. Your lines are never long to where overall this takes time from check out to the point customers are complaining about checkout line. It takes less than a 5-10 secs assistance. Of course in 2023 we are all about ourselves , rather than providing a service. Lilly really made me wait to speak to a supervisor, who ultimately just did what I expected from the start. Courtney, as previously, came right over and provided a satisfactory resolution. If a major corporation cannot take 5 secs for 1/4 of your customers who are VETERANS/ ACTIVE DUTY, then same on you. I will no give a greedy, lazy corporation my money, who cannot take 5 darn seconds to provide a discount by just scanning back of their name Tag (where.most have them). I'll take my money to places like ace hardware who has time for the simple, don't cost anyone anything but a few seconds. Great job to Courtney for providing a satisfactory resolution where everyone wins.
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March 2023 by AJ A.
I had the worst sales / customer service experience here at this store. Josh in the blinds department is dumb ass. He completely wiped my order from the system and which 3 other associates tried to recover and repair his fuck up in which they couldn't fix. 3 trips to the store and over 1.5 hours of my time was wasted. I highly recommend Josh to drive a fork lift or mop floors since he doesn't know what he is doing in the department t he is assigned too
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March 2023 by Lucy M.
Went to buy a washing machine, picked one out paid for it then had to wait over 20 minutes for someone to locate a lift operator to get it off the shelving for me. They put it on a flat bed and sent me on my way. No one offered to help me load it onto my truck. I'm a 74 year old woman! I had to flag down a stranger to help me. Thank God this young man came by and helped me.
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October 2022 by Chris A.
I can't get anyone to open the wire bin and have been waiting 15 mins and have asked for help twice.
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September 2022 by Dan M.
This location is the closest one to my house, so I come here often. Stopped by this morning and needed help finding a specialty tool that isn't too "normal". I always try to find things by myself before bothering the employees, as I know they're probably busy doing something else. After 15 min, I give up and decide to ask the first "orange vest" I see. A lady walks by me and I flag her down as she's trying to walk by me, without even acknowledging I'm in her way...it was like she was trying to do a "juke move" on me...but I was faster! Lol. I asked her my question and she points to an area of 3 sections and said "it should be there somewhere" and did a drop-back, spin move, juked left in front of me and was GONE! Amazing moves. I was impressed and speechless. BUT, I had already looked there. Frustrated (but still impressed with her moves), I walked away to get the screws I needed. It was there that an older man walked up to me and asked if I needed any help. I found the screws with no problem! BUT, I told him what I was looking for earlier and he took me back to the area I was in. He looked up the part and saw it was out of stock on the floor, but went a step beyond and checked his magical employee database handheld control center and I watched his his eyes slowly zoom up! His information told him there were 5 left in a little Tupperware labeled a secretive "275"! He left to grab one of those huge rolling ladders and came back super fast, scaled that ladder, opened that Tupperware and to my amazement, he pulled out that specially tool I needed. He came down slowly, with that confident & victorious smile on his face. We both celebrated in the middle of the aisle while a bunch of jealous customers wished they could join in! But this was our victory and ours alone! This elderly gentleman, a true Home Depot professional, changed my life this morning for the better and I will forever consider him family. I can't remember his name, but I'm thinking about going back to ask if he'd be the God Father to my next child. This glorious gentleman saved your Home Depot review today!
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July 2022 by Karen W.
Had to pick up The "Rug doctor PRO shampooer.". It's always a good visit when coming to Home Depot. The employees are always helpful, and very familiar with the store. The day I was here, a young man went out of his way to ask if I found what I was looking for. He directed me exactly where I needed to be, aisle 34. Keep up the great work.
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July 2022 by Tommy Rojas
Don’t answer the phone called multiple times rang for ever then would just disconnect
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May 2022 by LeRoy P.
Thomas in Plumbing assisted my husband and his brother find parts for a water softener bypass. He knew exactly what would work. This is amazing because Thomas had worked in the electrical department before he worked in plumbing for 5 days. Thank you Home Depot for employing such amazing and talented staff. We will definitely recommend this Home Depot location.
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April 2022 by MaZoe D.
I needed a WATER HEATER and it went downhill from there. Delta Mechanical was the contracted installer. I ordered and paid online. Not only was the installer late but came with an attitude and immediately added another $150 to my invoice which was stated was the final invoice. Stayed on the phone the entire time on personal business. Then for 2+ hours I was without my electricity and after that my breaker box was damaged by installer which has not yet been properly addressed. A completely different water heater was brought and installed after I was told what I ordered would be ordered. Now the unit does not work properly the breaker box damage caused a spike in my electricity which then caused my entire grow room to lose crops I sell online. And the icing on the cake... The inspection has still not been done on the unit and it does not regulate heated water like the last unit they took away. So I got a lessor feature unit than I had prior but paid the price online for something I never got. This was the worst install experience I ever had. I took an additional week to work with Delta Mechanical I was promised the overcharge back the first week after I reported issues. Never got it. Then I was offered 30% of the invoice and never got anything. So Delta Mechanical is very aware of what was done and I haven't gotten my refund nor an inspection that is mandatory for that type install. Im literally in the negatives by $1500 ALREADY BETWEEN damage, electrical cost of losing my crops in my grow room to the electrical power being shorted and increasing my electric bill. I also reached out to both via email with all the details and per usual no one has reached out nor given me a refund. BUYER BEWARE. As a veteran on a fixed income this really hurt my bottom line.
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March 2022 by Jaime K.
12 minute wait after going to ask for assistance. Don't bother. They are all too busy socializing.
