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January 2024 by Angel Aviles
Spotless facility run like a boutique hotel! Huge thanks to Chris the manager! I have heard nightmares about items kept in long term storage, at other companies. I'm happy to report that we had no such problems.
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November 2023 by Keith Popp
U-Haul employee did not secure trailer to my hitch told me everything is good. Made it about a 1000 feet and the trailer came off going under my jeep and jammed between my tire and shock waited a hour for roadside ruin my day for my business and my jeep. Then still needed a trailer went back for a trailer but didn’t have the size I needed so they gave me a bigger trailer at full price. So much for U-Haul so my overall experience sucked. I use U-Haul trailer almost every month for my business for the past 2 years don’t know if there going to be a future rental. And the employee that didn’t do there job is still there so I say it real sucked it could have ended very badly Glad it didnt.
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June 2023 by Gigi Zuniga
The staff was amazing over the phone and in person, the process was fast and easy even though I didn't have a reservation. Ther drop off was also a breeze, fast and very nice staff.
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May 2023 by Petie Wheatstraw
Already reviewed the truck return.
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May 2020 by Sho L.
Came in to reserve a truck and buy supplies, worker at the counter was dismissive and I had to introduce myself just to get his attention. Then he said I'll be right with you...stood in line for another 15 mins without additional acknowledgement as he made service calls for truck returns instead of helping a customer in the store. Apparently it was more important to call people and tell them their trucks that were due at 1pm (it was 1030am) then help me out. Will take my business elsewhere. I'm not the first 1 star review.
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September 2019 by Scott Underwood
I have used them twice, and they are always very efficient and they get the job done.
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June 2019 by George P.
Worst experience ever. Had a 17 ft uhaul reserved for 2pm. I arrive and its not here. The agent then tries to contact the previous renter bc they were supposed to have it back prior too. Which I understand its not his fault. But I figured being a huge company they could hire someone to contact the previous renter maybe 2 hrs before their scheduled return time to remind them to return or contact a different location to have it transferred.
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April 2019 by James Justus
Friendly
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August 2017 by Laila R.
This place is a mess. Came in twice to rent a truck for a one way move to LA ( the day before and the day of not to mention the phone calls) and the stories and prices changed each time 20 cents each additional mile then it was 40 cents each additional mile then they tried to give us a bigger more expensive truck that we didn't need and they said no smaller one was available. Then someone else said it WAS available everything that they said the day before was different the next day. Then we finally got the truck and were just handed the keys. We sat there trying to figure out how to move the mirrors and finally someone came to help move them (they only get moved by hand and they're really hard to move and get right) and NO ONE told us we needed a lock - they didn't give us one or tell us we needed to buy one. The back is just a latch and can be opened by anyone without a lock. By the time we realized this the place was closed and we had to go get our own lock after we were pooped from loading the truck. So annoyed with this place. :-/
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July 2016 by Rey R.
I came to this U-haul to look for a 10x10 storage unit for some of the extra items in our apartment. The size I was looking for was $124.95/mo. The price itself is outrageous, but you're also paying for 24-hour access and the name on the building. Upon arrival, I had to maneuver around a truck that was parked in the middle of the lot, then I had to park in the loading and unloading zone because the only customer parking was taken by the customers of the Buffalo Wild Wings that sits 20 yards away. I walked in and was not greeted for 5 minutes, even after making eye contact with the man who seemed to be the manager. He was just sitting at his computer and when I approached to speak with him, he said "I'm busy, they'll help you when they can." and proceeded with his "work" Ultimately, his rude comment and the lack of organization lost my business and any recommendation I may have given to a friend. (Plus, I found a 10x10 unit at StorageOne down the block for $50/mo!)
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March 2016 by pat thomas
Wonderful people to do business with. Transactions are always seamless and easy. We always come back to this U-Haul location.
