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December 2024 by jay incrowd
People are cool but has no kiosk which makes things take way longer
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November 2024 by Mayte Garcia
Terrible service
They take hours! I preferred to leave the place
2 hours later
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November 2024 by Robert Williams
I went in to do an upgrade on my phone but employee was rude and tried to tell me I had to pay 400 dollars in order to upgrade when I know I have early upgrade Eligibility meaning she obviously in incapable of doing her job because upon calling Customer support they said idk why they would tell you Thant because I can see your eligibility right here
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June 2024 by Jorman Lopez Parra
Long delay for them to attend to you
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June 2024 by Jesse Thompson
Jovanni is awesome!! He spent like 2 hours with me getting me a new phone and also going over my bill and helping me to save money.
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June 2024 by Kevin “POCKET” Paige
Ashley made the Experience enjoyable smiled all the time made me feel comfortable and buying products from Verizon. From the first day i came in Ashley helped us right away and The next day, our package came right in. Glade i switch from T-Mobile to Verizon better customer service and products come in pretty fast. ?
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May 2024 by martin avila
Ashley was very helpful I really appreciated her 5 stars to her thanks Ashley for helped me to completed my request for my lost phone
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March 2024 by Luis Lopez
If I could give 10 stars I would...
Thanks Jovanni and Iris for all the help...
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March 2024 by Kylie Hadad
Iris was the best representative we have ever had at a Verizon store!! She was very thorough and helpful, she set us up with the best plan and went through all promotions for our situation
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January 2024 by Jaime S.
Came here at 6pm to return a trade in phone. They close at 7pm. The guy working, Jorge (taped glasses) said I had to go to a retail store to return my trade in. I could tell he wanted to leave work since it was the last hour. I asked if was going to pull up my account. He said no, so I went next door for 15 mins. By the time I came out the store was closed 15/20 mins before 7pm.
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November 2023 by Eleesa Rico
I had came to the store November 3rd expecting to fix my phone, Jorge was the only employee in the store at the time the minute i explained to him i wanted to fix my phone he immediately shut me out and said “we don’t fix phones in stores”. I kept calm and went on and asked if it was possible if i could upgrade, as we’re talking and going through the process i was not told or explained anything at all about my bill until I had to ask him…as we proceed he gets a phone call from someone and answers on speaker phone and personally it did not sound like a business call… after yes he did apologize but it’s the fact that the phone call was answered and it was not work related. Basically i get my new phone and he starts setting it up for me, does not explain anything about my old phone if i need to return it to verizon. Jorge is telling me that i can keep my old phone and do whatever i would like to do with it, this entire interaction i am so confused about my purchase and i am not given direction, instead i am being talked to about his life, of course i am speaking back to not be disrespectful but it got to a point where by the time my phone was being done set up he told us we were finished with the process so I did leave. Two weeks later i get a text from Verizon to not forget to return my old device, I am so confused at this point because i feel like Jorge did not finish his job and was worried about selling a phone. I go back to the store and Alex helps me, to return my phone i need a shipping label, Alex tries and tries and tries and eventually tells me he cannot provide it for me. At this point i am angry with this entire store because they have the worst employees and they have no clue what they are doing for their job. I demanded a return slip and got angry and Alex finally found a solution to get me one. I simply said “That’s all it took?” he said “yes” I said “wow so simple”. This store is horrible and their employees are even worse.
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November 2023 by Joee Perezz
Love the energy in this store. Alex, Jovanni and irish are the best. Always have a great attitude & greate vibe. Let alone always have a smile. They are very well trained to explain any cellphone troubles. Definitely y’all should stop by here for any upgrades. Recommend 100%
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October 2023 by Chris W
Would give a 5 stars but had no way of charging a phone wirelessly unless u buy product first. They have none out for customers to use and try. A employee bough a wireless charger so I can use it.I can’t authenticate my number on phone or its dead and can only charge wireless
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September 2023 by Faker “SPDiplomacy”
Just simply a great time and service overall
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September 2023 by Elieser Vargas
The guys are very attentive, the only bad thing is that I had to wait around 45 minutes to be served, I think they should have more staff.
