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March 2024 by Eric H
They had what I wanted. Friendly, too.
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March 2024 by Oswaldo Solorio
The pharmacy workers ARE SO SLOW. Its like they do it in purpose but they don’t… they need to hire more workers
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January 2024 by LARRY A
I have been a customer of Walgreens since 1969. I used to live near the Walgreens corporate offices in a suburb outside Chicago. At that time, other than a few neighborhood pharmacies, Walgreens was the only place to get prescriptions filled. Pretty much all of my prescriptions for the last 50 years have been filled by a Walgreens pharmacy. In the past few months it has taken Walgreens noticeably longer to fill prescriptions, as long as 2 days in some cases. Last week I became ill with a respiratory infection and my physician sent a prescription to a local Walgreens. Within minutes of the prescription being sent I received an email from Walgreens advising me that there would be a delay in filling the prescription because “we are experiencing a problem getting pricing from your (my) insurance company”. The email went on to say that there was nothing for me to do and that they would contact me as soon as they received information from my insurance company. At the time I didn’t think anything about it. After 90 minutes I went online and checked the status of the prescription, the same “problem with insurance company” message was there. It was also there after 2 hours, 3 hours and 4 hours. After 5 hours I contacted my insurance company. The agent looked up the coverage immediately and it was fully covered. She also informed me that their system did NOT show any prior contact from Walgreens. The agent volunteered to contact Walgreens on my behalf. When she came back on the line she told me the prescription would be available for pick up within the hour.The more I thought about it the more convinced I became that Walgreens is deflecting customer anger and frustration away from Walgreens to insurance companies by placing the blame for delays in filling prescriptions on the insurance companies.Walgreens does not appear to staff their pharmacy departments to handle the volume of prescriptions they receive. In order to avoid having customers angry and frustrated with Walgreens, some marketing executive got the bright idea to deflect the customer anger to the insurance company by telling customers as soon as a prescription is received that their insurance company needs to provide the information necessary to fill the prescription. Walgreens knows that 99.9% of customers will simply accept this and wait.Walgreens has no need to interact with someone at the insurance company. Walgreens can “look you” up in their insurance record keeping system and the system will immediately tell them whether the prescription is covered and what is the coverage. The system is fully automated and integrated with the insurance company.My last three prescriptions were prepackaged. There were no pills or capsules to be counted out. Nothing needed to be compounded. The three prescriptions simply needed to be taken off a shelf. The prescriptions should have been filled within minutes not hours and certainly not days.
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January 2024 by Kattie Rodriguez
Came in for a vaccine and they accepted me as a walk in! Definitely recommend for vaccines.
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November 2023 by Joseph T.
Hate coming to this location every time there seems to be a problem. The store was clean and organized. I only saw one sales associate working thr front of the store. I need help getting some tide and I had to wait for her to be done with other customers, which is fine but I wish they would work better at staffing the store correctly. Also I come to this location to pick up my medications and tell me why I get there and it's still not ready and there about to close.
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August 2023 by F. s.
8/21/23 Day shift Pharmacist and pharmacy staff are extremely rude. They should know how important their roles are people's lives. I will never trust them with my family's healthcare ever again.
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August 2023 by Maria Espinoza
The worst pharmacy service ever.Never have your medicine when they say they will .
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July 2023 by Diamond Sanders
The pharmacy is horrible! Been having the same insurance with my job for years, go to pick up my prescription and they’re telling me I don’t have insurance. I called my insurance and they told me my insurance is very active. I asked them to call, they act like they couldn’t call until I got on the phone with my insurance then they said they’ll call. Smh. Not sure if the guy at the window is new. But not the first time this has happen at this location. Will be going to CVS from now on!
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April 2023 by Lisa Koester
I went to this store to print some photos and Joey helped me immensely. Adrianna was also very helpful too. Gina assisted as well. Great service.
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April 2023 by Nicholas Koester
Was there for the photo shop. Adrianna, Joey and Gina were of great assistance in helping me with my photo orders. Outstanding service.
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March 2023 by Becky B.
Terrible service in the pharmacy area . Always short staffed NEVER answer the phone . Early evening on 3/29/2023 I called and someone picked the phone up 5 times to put me back on hold it's been 20 mins and still on hold ! They provide the worse service . Only one young man that works there is helpful ! I am moving my medicine to CVS
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March 2023 by Latisha O.
This has to be the worst pharmacy in the city. They have on 2 different occasions only partially filled my son's antibiotics only to have to wait a week for the remaining prescription. They consistently ignore phone calls and have a poor attitude when called out on their lack of customer service support. Whoever is managing this store needs to be terminated.
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March 2023 by Elizabeth Anderson
Every time we go to the pharmacy they get something wrong or they’ve magically “lost” our prescription. When we literally just go off the phone with the dr knowing what was sent over
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February 2023 by Kimberly S.
Went in to grab some cosmetics as it is closest.. I was walking down the cosmetics isle I noticed this young boy had his cart turned sideways where you could not get by . He clearly was not gonna move it was not caring at all as I was trying to move it.. he ignored the fact I was a customer all together... rude & laughing with this other female worker saying ( you must not know about me ) joking / laughing as the girl was sitting next to the cart on the floor with her labels / papers were also sitting there... did not care either if I needed to get through.. I made my way through anyway ( hell imma a paying customer) looked at her papers as I was rolling my basket by her. Neither one of them said ( Do you need help or can I help you find anything or here let me move this for you or sorry excuse us ) talking under their breath ... I heard the boy say ( let me keep my mouth shut ) I continue around the store and got to the cashiers thinking I would get a better experience with her at checkout.. boy was I wrong.. this girl was not friendly as she was ringing up my stuff I noticed her inspecting the stuff I was buying... I asked her if there was a problem with it & she totally ignored me and through my stuff in the bag.. no smile not have a nice day nothing. If I could give No Stars I definitely would.. These kids that were working in here all disrespectful. They would be fired if I was their boss . What happened to Customer Service skills????? Not acceptable... I will never go here again & I'm sure I wasn't the only one they were disrespecting. So my suggestion to the person in charge is to get these kids or employees customer service skills.. asap not a happy camper. I would not go to this location but I guess if you do .. you will see what I'm talking about. These days are not to be rude to people...we are all going through tough times as it is.
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January 2023 by Will Fawthrop
This place is absolute trash! Every single time I come here I have problems. There is always long wait even though there are like 6 people in the back. Just now I went through the drive though like 5 times waiting for someone to show up. They never did, then I go inside get in the line and sure as heck someone then attends the drive through window. Someone needs to fire the manager of this store