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October 2023 by Shawn D.
I got a Tire Pressure Monitor Recall from Freightliner and brought my 2020 Dutchstar here for them to fix it. I met with John the head of RV division. He called me the same day and said it was fixed. When I drove it home the pressure sensors were still not working. I called John and he said he cannot fix because the sensors were faulty and that corporate freightliner was working on a more permanent fix with new sensors. But it was months out until he would get them. So we continued to use the rig in-spite that the recall wasn't fixed. I called John every month and left messages for him. I also emailed him on a recurring basis. He never would return a call or email. Finally 10 months later and a dozen emails later John returns the call and says we can bring it in so they can look at it. We bring the rig in and John keeps it for 9 days without a call. When we drive down there to see what's up he says we are now past warranty and it's going to cost. I said but it was a recall and you told me to wait for new sensors. You know my sensors were bad. He basically said it's not his problem. I should have known and had it fixed back then. Anyway if you deal with this John be very careful as he is a misleading and deceptive individual. Make sure you document everything. He had us drive the rig for almost a year with a bad recall just so he could get us past our warranty so he could charge us for the sensors. Anyway I have a call into corporate freightliner regarding this issue. I will keep you posted on what they say.
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September 2023 by Kiara V.
would give this place negative stars if I could. After our truck broke down this morning we came to at 11:30am to have a diagnostic ran. The place was pretty busy so we excused the wait time on the truck. 1:30-2pm rolls around and we go to check on the truck, all they have accomplished is an ABS sensor. 4:30pm rolls around and we go to check again and they tell us all they have done is replace the ABS sensor. Finally around 7pm we go to check again and they inform us that the mechanic working on our truck left at 3:30pm and no one informed us. Highly disappointed in the lack of communication and service that is provided at this Freightliner.
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June 2023 by Power B.
If you are running a company, you cannot afford to rely on these flaky people. True west coast mentality - they dont read their emails, and when you call and buy something and say they have it in stock, they do not actually have it the morning after when you come to pick up your order.
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April 2023 by Bob E.
I have good and bad things to say I had my frontend aligned great job good price. So when I received a code on my dash check transmission and the bus was stuck in 2 or 3 gear shifter was reading D+ I went back. The RV service man John nice guy saw it said he never has seen it before. Well they could not find any thing wrong on there Allison Doc or there computer nether one showed any active or inactive codes drove it 3 times for about 9 miles each found it was a little low on fluid when I got the bill he said $850 I almost had a stroke I said under warranty he said it is not but than looked again oh it is he gave me a discount now its only $44 for fluid and $462 for labor so 1 week and $505 dollars later. I got my rig back with nothing fixed no explanation on what went wrong I was told no code found I am under the impression the computer shows all current and all past codes untiled cleared.
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January 2023 by Thomas M.
I visited the Las Vegas Freighterlinner facility today and was disapointed in their customer Service. I am handicaped and there was a line I had to stand in to purchase some antifreeze .There was no chairs or benches for sitting; I approached the cashier to see if I could bypass the line and pay for my purchase directly; she said I needed to wait in line to see a parts clerk and obtain an order then come back and see her to pay for it. I waited aprox. 30 minutes.
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November 2022 by Lord Voldomort ..
Avoid this place if you can. My Truck has been for 8 days. Update is they have done nothing in 8 days. They also never called my company to expedite parts after having a hard time finding a part. which is literally their job.
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August 2022 by Germaine V.
These guys are a joke. I took my truck in twice because my instrument cluster Was jumping all over the place, along with the voltage meter and both times I was told they couldn't duplicate the problem so therefore there was nothing they could do. I ended up taking my truck to a shop in Texas and right away the found that I had a loose battery cable. I also had freightliner LV replace my alternator but even then I had to tell them to even check it out. I will never take my truck to these guys again, and if a rep tries to say they've never had a customer there by my name. Look under first priority transportation. I have invoices and receipts to match
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August 2022 by Sophia L.
WOW! we have been driving around this country for 9 months in our RV and trying Frieghtliner shops the entire way. Needed new swaybar bushes and control arm to correct a very sloppy steering issue. No one has been able to get the required parts. Not only did this exceptional place have the parts they fixed our RV in 1 day. Thank you so much for the professional, friendly, and expert care.
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March 2022 by Sandeep A.
Manager Mr.Aaron , Is one of the best person to deal with. When ever I had any issues with the truck , Ms. precillia and other staff do take care of me, but when things are not in their hands, my dear manager Aaron, solves it for me. I believe in the saying {their s always a solution for everything } , that's Aaron. Thank you very for your customer service and I hope you and your velocity staff will take care of me in future too. Also wanted to thank Ms precillia, for handling me with courteous and sincerety.
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January 2022 by Dustin W.
If I could give negative stars I would.. stay far away from this place and Michelle in service department. they are absolutely horrible and ripping customers off. They never update u on truck unless u email or call there multiple times they kept saying parts on order no time for repairs to be finished or for parts to arrive. For an exhaust manifold the truck has been in shop for almost a month now when I called after 3 weeks I spoke to service manager and he said parts coming from Cummins and they don't give u any info on when they will arrive. I said give me part numbers and I will find them myself 3 weeks so far and no parts he said he would Email them to me when we got off phone. Then 30 mins later I got email from them saying the parts just arrived lol oh how convenient that they just arrived 30 mins after we get off phone and I never got the email for part numbers to search for them myself. And they have sent over 4 more new estimates since repairing truck off over 500 bucks each time totaling over 2,000 more dollars for stuff they are saying is broken and they are finding that needs replaced and on top of it they fix everything and truck won't run and won't regen so they ask for 390 more for diagnostics testing and just added another 795 to another estimate for more parts and labor. If u want to get ripped off then go to this place and deal with Michelle Rubidoux in service and they will screw u over. Stay away go somewhere else truck is still there and it's been almost a month now
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October 2021 by Gursewak S.
I wish there were negative stars. Worst experience with their parts staff. The point person was Erika (Erica). Went to buy some parts. She was very rude and refused to sell parts to me because I am a Canadian and tried to use my Canadian Credit Card..
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July 2021 by Colin H.
They asked for authorization to do the repairs, I gave them authorization. The next day they said that I didn't hit the reply all button on the email. So i verbally told them to do the repairs. Four days later I get an email asking authorization to do the repairs. We waited all week, they charged us to diagnose and today I've picked up a truck that was never fixed. They told me they had to overnight some fuel lines and they had never ordered them. Every freightliner house carries fuel lines.
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December 2020 by Jan Zibrik
Super slow parts. One guy no idea what he is doing.
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October 2020 by Roma M.
Not professionals , not able deliver their promises , stories changes and you end up paying for it, because their employees making wrong decisions , not even one star.. stay away!
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October 2020 by Jana P.
Omg. We don't know what we would have without Las Vegas Freightliner. On Friday early afternoon we had a hydraulic leak on our Motorhome 6 miles north of Primm and our roadside service was not much help at the time. My hubby made some phone calls and was referred to Freightliner. He called and talked to John. So very helpful. Told us we couldn't get any service until Monday morning but we could be towed and stay at their facility until then. We got there after hours but Karen was still there and got us an appointment first thing in Monday morning. Saturday morning Billy stopped by checked out our rig, told us that he would try to fit us in between the work they had and shortage of manpower. Nick came by and checked out the leak. Determined it was the connection and all of them did everything they could to get us underway on Saturday. Unfortunately we had cancelled and changed our camping reservations and they were no longer available. They told us we could stay another night no problem. I recommend this company to any and all truckers and Motorhomes. A MAJOR THANK YOU to John, Karen, Billy, Nick and Lindsey!!! Sorry about Charlie, Nick!!
