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June 2025 by Kevin
I accidentally bought the wrong size belt here completely unaware of the return policy needing to have the tags attached in order for American Eagle to return or even exchange for a proper size. I can back to the store just wanting to exchange for the next size up, but American Eagle would not let me exchange the item so basically I have a belt I can’t use, return or exchange. I even tried going online to see if they would make an exception to an honest mistake, they would not, they simple just have their policy that I believe they should tell the customer before they purchase that if any tags are removed they cannot return or exchange it. I’ve never heard of this from a company, I’ve had an American Eagle belt for several years, it’s finally worn out and I wanted to get a new one. I just have never heard of a company needing to have the tags still attached in order to return something. I might look into getting a lawyer and investigating to see if their policy abides by the consumer protection laws of Nevada. I was not clearly notified about their return policy before the purchase and no other store I’ve shopped has ever had such a policy. I’ve done everything I can do to resolve this in a reasonable manner but it’s not right if they fail to communicate that at the time of sale so I’m aware before buying an item from their store. Let’s see what the law says and hopefully these investigative efforts will protect other consumers who have been victims of this kind of tactic American Eagle is using. Of course businesses should be able to protect themselves against any fraud but the fact that there are no exceptions for people unaware of their specific policy is predatory to unsuspecting consumers like me.
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December 2024 by Deanna
Not open until 8pm. Came on a Wednesday at 7 and was closed.
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May 2024 by Noah Calvert
They closed for renovation the day before my pickup order was scheduled to be ready. They told me the store would be open on the 26th of April, and it wasn’t. Then they said come back May 2nd, and I did, and it was still closed. Now they’re telling me to come back next Monday. This is all after they lost my order in transit. Overall this store has done nothing but waste my time.
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December 2023 by Emily V.
I was shopping in this store yesterday evening and some girl named atziri was being unprofessional and had no manners when checking me out. And when I checked out she rolled her eyes at me
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October 2023 by Siera Schubach
Smaller store so the selection is very limited
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August 2023 by Kim K
What happened to this place!! That store was always so neat and organized and it’s a complete disaster now! Unbelievable, rude employees and just a mess! Yikes!!
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August 2023 by K K
What happened to this place!! That store was always so neat and organized and it’s a complete disaster now! Unbelievable, rude employees and just a mess! Yikes!!
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July 2023 by Dan Zhang
Very bad service, I went there to return something, had my receipt ready and the girl working at the counter is asking for my ID, used rude tone to tell me to insert my credit card again and again
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June 2023 by Elizabeth A.
After realizing that items I bought for full price in store were on sale online, I initiated a return and inquired about a specific pair of jeans. I had to substantiate the online pricing even though I couldn't access the internet in store. The sales associates asked me to call customer service instead of calling themselves. They argued with me about the pricing rather than doing the work to verify anything and placed the burden completely on me. Furthermore they gaslit me about details on the jeans and that I was mistaken about which ones were actually on sale. I was shopping with my two year old and had to investigate pricing on my phone and call customer service all while the sales associates waited behind the counter. They only honored the online pricing when I left the mall to gain internet access and returned with screen shots of the sale items. it was way more trouble than I anticipated and I was very disappointed that I ended up doing their jobs for them. I'll be sticking to the online shopping from now on. Both associates that I dealt with were apathetic at best and offered nothing in the way of assistance or customer service.
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January 2023 by Cleo 286
Small selection,not a fan of this store
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September 2022 by Diana S.
Brandon was ever so helpful in assisting me with a return for my family who lives out of town.
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July 2022 by Tammy E.
I do not often find myself in AE stores these days but I had to do a return here this last year. I loved that I was able to get that taken care of in about 2 minutes. Sadly there was nothing in store I could fathom doing an exchange for. Usually there is something tempting in the checkout line or on the way out - that was not the case here. Inventory seems not to be great at this location.
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October 2021 by Kara Marie
Went here to look at jean shorts. Unfortunately they had a very limited amount left so couldn't buy anything or try on my size.
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July 2021 by Ian Seely
Their pants always fit me perfectly. The employees at this store are friendly and helpful.
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July 2021 by Kody Peterson
This place is awesome to shop at.
