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February 2024 by Jimmy Pazaron
I have purchased from American Musical Supply since 2012 and I’m glad this company is still around. Will continue to use them in the upcoming years.•Fast Shipping•Great Variety•Great Prices•Excellent Financing Options
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June 2023 by michael r
What a great experience. The website is easy to navigate and the items were delivered on time as promised. Been playing guitar for 49 years and have purchased from many including Sweetwater. There no credit item's made purchasing a breeze
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December 2022 by marty walters
Won't ever use this company I have several issues over chaging, random transactions, when I received my shipment some pieces were traded out for older items even the box and the ad states different, dents in my kick hats stand was from a total different kit my throne stand is from a different kit also, have reached out and company ignores calls never calls back and within 45 minutes they try and take out a transaction 150 month was agreement not 3 separate charges of 150 and small 4 to 6 dollar charges every week it was not and is not in my agreement not to mention after you make a payment a robot calls demanding 3 times the previous payment will never return.
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November 2022 by martyrnme86 Andy
Won't ever use this company I have several issues over chaging, random transactions, when I received my shipment some pieces were traded out for older items even the box and the ad states different, dents in my kick hats stand was from a total different kit my throne stand is from a different kit also, have reached out and company ignores calls never calls back and within 45 minutes they try and take out a transaction 150 month was agreement not 3 separate charges of 150 and small 4 to 6 dollar charges every week it was not and is not in my agreement not to mention after you make a payment a robot calls demanding 3 times the previous payment will never return.
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October 2022 by Gary N
I've ordered from American Musical Supply many times over the past few years and have NEVER had a problem with them.Their sales staff are knowledgeable and friendly, their shipping is fast (although I'm not a fan of ******* and the prices on "blemished" items especially are really hard to beat. I've also had to return/exchange items a few times and found their Return policy is fast, easy and more than fair. They're a great company with a great staff. I'll continue to shop at AMS as long as I'm still making music.
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October 2022 by Gary N
I've ordered from American Musical Supply many times over the past few years and have NEVER had a problem with them.Their sales staff are knowledgeable and friendly, their shipping is fast (although I'm not a fan of ******* and the prices on "blemished" items especially are really hard to beat. I've also had to return/exchange items a few times and found their Return policy is fast, easy and more than fair. They're a great company with a great staff. I'll continue to shop at AMS as long as I'm still making music.
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August 2022 by Sebastian
Don’t give them your card information.I was a faithful customer. Now I will never visit again. And I will share my experience with as many people as possible. Bad idea to upset musicians.
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March 2022 by David L.
I have done business with American Musical Supply over 8 times in seven years ... And am completely satisfied with their service. At the time I am waiting on a backordered ****** acoustic Guitar.. it said on their page it would be available on the 30 of this month. Now today. (the 30th) it says the 30th of next month. I know there's a war in Europe. And a pandemic Still Messing up our system. So I don't hold American Musical Supply responsible for the delay. They have always had ... and shipped. To my door excellent products and I value they're reliable service.
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March 2022 by David L.
I have done business with American Musical Supply over 8 times in seven years ... And am completely satisfied with their service. At the time I am waiting on a backordered ****** acoustic Guitar.. it said on their page it would be available on the 30 of this month. Now today. (the 30th) it says the 30th of next month. I know there's a war in Europe. And a pandemic Still Messing up our system. So I don't hold American Musical Supply responsible for the delay. They have always had ... and shipped. To my door excellent products and I value they're reliable service.
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October 2021 by Mark Ma
Do not trust them,they won't ship your items right away.Free 1 day shipping?lol
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August 2020 by Gio S.
One of the worst online retail experiences I've ever had. My order was cancelled 4 times without an accurate explanation UNTIL the last attempt. In the midst of telling me to rerun the order, contact my bank, and check my bank account, they ended up selling the item to somebody else. Then they wanted me to REPLACE the order for something they KNEW they didn't have, all while placing a charge to my account without me ever actually receiving an order. THENNNN they offered me a discount that was worth less than what I was getting in my original order. I would have given a negative rating if it were possible. Stay away if you can.
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June 2020 by Mike Aguilar
I would give no stars if I could. The fast two day shipping is a total SCAM, so if you're like me and you are ordering a guitar that's an important gift like my son's 16th birthday present, and you order on a Monday expecting three days shipping and it turns out to be a lying 7 day delivery the following Monday that's what you can expect from this company. Good luck if you do order from them but my advice is be sure you don't have any important time-line expectations!!
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October 2019 by Vincent M.
I ordered a guitar from American Music Supply and the guitar was delivered to the wrong address. The guitar was not recovered. It was a nightmare trying to refund my $287. AMS customer service was extremely poor and never followed through with any requests. I was originally told I would receive my refund in 3 to 5 business days. After two weeks and no refund, AMS customer service has not helped. Needless to say I would never do business with AMS again.
