Apple Summit Sierra

Most Recent Comments

• November 2025 by Stefan Gaina
  First time at an Apple store I had a very good experience very friendly ppl 👍
• November 2025 by MustardGamer21
  So many employees not paying attention, walking around useless. I wonder what the qualifications for them are, the explanations are lacking.
• November 2025 by Naveen kalal213
  Hello Apple, i went to the store for buying 17 pro i waited for 15 min i ask to manager for 2 times and no one gives us a attention keep looking for staff and store is not that much busy are expectation from apple store is high but this type of service i never expect thanks everyone
• October 2025 by Tim Gillespie
  Stopped by the Apple Store at Shayden Summit in Reno, and the experience was top-notch from start to finish. The staff were friendly, knowledgeable, and genuinely seemed to care about helping me get my tech sorted out quickly. The store is bright, organized, and runs like a well-oiled machine—just the way Apple fans like it!
  
  They made picking up my repaired laptop a breeze, and even took the time to answer a few nerdy questions with patience and good humor. Big thanks to the team there—if you’re in the Reno area, this is the Apple Store to visit.
• October 2025 by Nikki Mac
  The rudest staff I have ever dealt with at an Apple Store.
• October 2025 by Vivian
  Extremely Poor Customer Service at Apple Store – Summit Mall
  
  I am deeply disappointed with the service I received at this Apple Store. My UPS tracking showed “Damage Reported” and “Investigation Closed,” and I never received my package. When I went to the store for help, the staff were dismissive and completely unhelpful. They told me it was not their responsibility and that I should contact UPS myself.
  
  The employees showed zero concern for the customer’s problem — they clearly only care about making sales, not supporting customers when something goes wrong. I wasted my time driving there, only to be met with indifference and attitude.
  
  It’s unacceptable for a company like Apple to have such unprofessional and uncaring staff. I had to spend over 30 minutes on the phone with customer service just to start resolving something the store should have helped with in the first place.
  
  Very disappointing experience — Apple should seriously improve the training and attitude of the employees at this location.
• October 2025 by Tanya Zelaya
  I went in to get my phone replaced. Last time I paid to get my phone replaced they told me to get apple care so I could get my phone replaced easily. Cool. I think I paid for apple care for 3 years. I spent 5 hours in and around this store waiting for my phone to be repaired (not replaced) Multiple times, every single worker in the store would disappear into the back, the only employees on the floor were the security guards. I came back when they said my phone would be fixed and they said it would be right out. 1 hour later they came out with my phone in the exact same condition and they told me they needed to order the parts. Cancelled my apple care immediately and never buying an iphone again. This was by far the worst apple experience I have ever had. I don't believe it is the workers fault, something changed in how Apple handles repairs and replacements. You can also tell they are working with far smaller staff as well, you used to have a greeter checking people in for appointments and one dedicated support person. Now they have one support working with five customers at a time and when they tell you they are going to be right back they are actually going over to another customer.
• October 2024 by Wolf Bury
  It’s a mixed bag:
  
  Either you are judged and told to make a reservation. Of course none are available that day.
  
  Or
  
  I just browse and get to figure out what I want and order it online and pick it up later.
  
  No in between.
  
  If you need help, texting or calling Apple support is your only option.
  
  No support in store unless you make an appointment days ahead of time.
  
  This isn’t an optometrist but kinda feels like it.
  
  Samsung has better support. (And prices for that matter.)
• October 2024 by Thomas Lashua
  This place is ridiculous taking more then half an hour to buy a phone when I know exactly what I want is insanity
• October 2024 by Joanne Reding
  Repair charges are a scam. It’s very obvious that they make bonus $ for their total sales at the end of the month.
• September 2024 by fria hossain
  They are not helpful. They hesitate more about the products than the customers. When you ask questions or talk with them, they have your attention in different places. Even when I was talking, in the middle, he was talking to other staff multiple times. They will show you a geek vibe with no customer service experience.
• September 2024 by Nathan Shirley
  Terrible costumer service . I asked them to just transfer my old phone into the new phone and they said they couldnt . Went home and did it on my own computer . They didnt even try . If i could give negative stars i would .
• September 2024 by Alok Patro
  Get the Nevada Tax benefit from CA
• September 2024 by Camara Lacey
  I was there today i dont like the way i was treated at all the Teqs are very rude ,pretty much treated me like an idiot its a long drive to get there problem Never got solved they need all new staff i dread ever having to go back
• September 2024 by Maria Aponte
  A well-known, spacious and illuminated place for technological attention.
  I suggest more friendly and specific treatment from the staff, if there is so much wait for the user
  At times it feels very impersonal and imprecise.