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November 2023 by John Louie
The store was not busy so we got full attention from both Michael and A.K. right away. They were good at explaining the advantages and disadvantages of the many offers and plans available, and we were able to make a selection without having to go away to do our own research. Great customer service!
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November 2023 by Nick Froslie
Review for AT&T Store:⭐⭐⭐⭐⭐Had a fantastic experience at the AT&T store recently. Their service was top-notch and I'd highly recommend it to anyone seeking assistance. A special shout-out to Jazz, the sales tech who attended to us. His knowledge and pleasant demeanor were commendable. We've decided to switch from T-Mobile to AT&T largely due to the exemplary service they provided to both my wife and me. Thank you, team, for your outstanding help!
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November 2023 by Doug Kernodle
Bought new iPhone to replace a 4-year-old phone. Arrived right after the store opened, and Navi helped me immediately. He was very professional and friendly. The purchase and data transfer to new phone went smoothly. Walked out with new phone much quicker than I had expected, and no problems in the 24 hours since then. Much better than my experience 4 years ago at the Kietzke AT&T store.
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November 2023 by Tally Meyers
I went to the new Reno location by the in n out and received the best service I’ve ever gotten at AT&T. Michael and AK went above and beyond to get our new phones and service up and running. We had some issues merging accounts but they were patient and very helpful. Michael even gave me the phone case off of his phone! Thank you guys so much for everything!
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November 2023 by Tyler LeTourneau
Jazz was the man! Set me up with my new phone and all accessories with no issues! Consummate professional! He had my back and made sure I was taken care of properly!
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November 2023 by Jennie Fitzgerald
This is the BEST store in Reno/Sparks by far!! I’ve lived here for 2 years and have been to several AT&T stores asking for help with my phone, and no would ever help me. Navi, at this particular store helped me the minute I walked in. He lowered my monthly bill and ordered my new phone for me. The amount of stress over my phone has disappeared all thanks to Navi!! This is the best store!! Thanks Navi!!!
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September 2023 by Edgar Trujillo-soriano
Had a great experience first time customer at at&t Navi was wonderful help us out hook it uo with the new phones thanks great job
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September 2023 by Serena Lee
Navi was super helpful with my situation! I had an issue getting my new iPhone activated, it was a very rare occurrence and he was very patient and walked me through the entire process. He was extremely knowledgeable and very kind and welcoming. I am very glad I chose this location!
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September 2023 by Maria Gomez
Jazz was extremely helpful, got me and my cousin new iPhones, and answered all our questions. Fast service as well in and out of the store quick!
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September 2023 by lex
Upon arriving i was greeted with the most excellent customer service from Navi. Navi assisted me with all my questions and concerns I had. He explained everything throughly and made sure I understood everything. When we ran into an issue that was a bit complicated AK stepped in and assured us everything was going to be okay. I spent quite awhile in the store trying to fix this issue but both Navi and AK were very very patient with me. They truly went above and beyond with their customer service and support. These gentlemen deserve more than just an excellent google review. This store will become my preferred store thanks to these boys!
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September 2023 by Katie Fansler
The staff here is so helpful and nice! AK was super knowledgeable and efficient and helped us get everything we needed to start our new phone plan. He helped us get the best deals and new features. We'll definitely return for all our phone needs.
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September 2023 by Kelly Giebel
Jazz was awesome setting me up with my new phone! The team had a great sense of humor and many laughs were had. They were so very helpful and knowledgeable! It’s the store to go to!
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September 2023 by Pharrah Amora
The only AT&T that is actually helpful and knowledgeable on what would be most fitting on upgrades for a family plan.Navi knew just what phones and what plans would best suit each one of us and i am so thankful that he was there to help us. We ended up saving money and getting new plans and phones. Won’t be going anywhere else!Thanks navi!
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September 2023 by Nathanael Kavenik
Lost my phone in Japan, didn’t have access to my email, and only had my passport. They STILL were able to get me access to my account, help me pay my bill, upgrade my phone, and correct the wrong information on my account all in 1 hour. Service was professional, fast, and friendly.
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August 2023 by Ambika Dewan
OMG!! LOVE AK So much. He helped me out with my plan as I was paying $450 at t-mobile. He Explained it to me pretty well and i ended up buying 5 phones from him.. go to AK!! He’s the best
