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March 2025 by Michelle Beck
Disgusted with this locations lack of consideration of customer’s time and resources. I waited and waisted an entire hour yesterday morning, outside the store, for it to open. While it remained closed, during normal and posted business hours. No note was left on the door. I was not able to get any information on why it was closed or when it would actually open. Last I tried it was 1 o’clock in the afternoon when it’s supposed to open at 10am. The general manager should be ashamed at themselves. I would NEVER leave my business unattended, for customers not to know what’s going on. Truly disappointed and disgusted that AT&T, as the giant corporation that it is, cannot employ competent staff.
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February 2025 by Michael Spingler
Very difficult to trade in phone at ATT store. One month delay in putting my wife on my account. This is an absurd policy. Almost switched back to Mint.
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January 2025 by Dee Bader
After 9 years with Verizon and their garbage customer service, I left them and went with ATT. COULDN'T BE HAPPIER!!!! Nate provided excellent service, answered my questions AND it's cheaper than Verizon. Nate is a perfect example of how customer service should be. Please give that young man a raise!
He deserves one!!!!!
UPDATE: NATE COMPLETELY LIED ABOUT THE SERVICE AND COSTS TO BE INCURRED. Found out he was "no longer there." Good riddance. Still paying less than Verizon.
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January 2025 by Maxwell Golden
Your directtv truck drove into the bikelane and almost killed me. Theres apparently no number to call. I hope the district manager reads this.
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November 2024 by Jero Ramirez
If you know what you're going for, fast customer service is very good.
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November 2024 by Janell Hanson
MANAGER IS LAZY DIDNT CARE OR WANT TO HELP ME..TOLD ME TO CALL PREPAID TOLD HER I COULDN'T CALL CUZ IM NOT ON UR NETWORK SHE THEN TOLD ME INCORRECT INFO AND TOLD ME TO CALL SPECTRUM AND IT WAS WRONG..PLZZ TELL UR REPS TO LISTEN TO FOLK AND NOT BE LAZY AND THEY MIGHT BE ABLE TO HELP SOMEONE
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November 2024 by daren prince
one star for this shop, I went there several times and they never fixed the issues I had with them, last time I went in there they had this guy Nate yelling at me. just a bad company to go do business with
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October 2024 by robert duncan
The Auto Pay kiosk wasn't working. So I had to wait in line for awhile to pay my bill. However, service tech was very friendly and helpful. Thanks
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September 2024 by Alan Smith
We brought our Samsung Ultra S23 here to repair, but we're told we had to go through Warranty Support. AT&T told us to take our phone to the ubreakifix for repair. Ubreakifix fixed the faulty USB-C port and simultaneously broke the fingerprint sensor. On the phone with AT&T to replace the phone altogether. I wish I had stayed with Verizon.
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June 2024 by Adriana Mendoza
Ali was very helpful. She knew what she was doing answered all our questions. She went above and beyond and very polite. I'm very satisfied with her help. The store was very clean. Recomend this store.
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June 2024 by Olivia Soriano
Service starts to be slow a week to two weeks before your bill is due
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May 2024 by Jay Wahaab
Poor customer service
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May 2024 by Stephanie Callahan
Nathan is the best! And helped me set up my new phone and watch. Thanks Nathan!
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May 2024 by Willis Chambers
People in the store were good,the experience is never fun and I had to pay an unexpected amount up front. This was on 5-11, and I'm still having trouble setting up my account online.
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May 2024 by remi J
From the sales rep in that store when I asked if there was any promotion going on as I was looking to purchase the latest iphone “ there is nether promotion at att, and I don’t care as I get paid either way”!. I was left with no other option that leaving the store as I never experienced anything like it before! His attitude was so unprofessional and rude.
By the way, the staff should know about current promotion and inform cordially customers.
I will never return to this store that disrespect customers
I we t to another store, and right away the sales rep suggested the attached promotion!!!
