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April 2024 by M a x
I only use the bank to deposit cash. Eduardo, one of the cashiers, does a good job.Only gripe I have - The Merrill Lynch fella leaves a couple minutes before close. I get it's only a couple minutes but I got there at 4:30 done with Eduardo by 4:45 (i bring in a lot of tip money so it takes a while) and would've liked to talk to the guy for just a minute about my finances till they closed at 5.
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February 2024 by max curiel
Came in looking for an auto loan, both Arely and Kimberly went over the top to assist me with the process. Best branch in Reno !
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February 2024 by Darlyn Juntilla
Great service!Thank you Manager Joyce for outstanding service.
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January 2024 by Evanj Pizarro
Joyce and Eddy are the best!!! They’re very helpful!!
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December 2023 by Wanda H.
Their customer service is more than lacking. Especially when I had asked a question to the teller and her supervisor stood behind her and very rudely interrupted and spoke to me in a condescending manner. Lack of professionalism, courtesy and knowledge, along with too many hidden fees. This site does not let you post unless you pick a star for Review. I only picked one star because they did not have negative star ratings.
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December 2023 by Wayne Blevins
I was scammed and immediately went to this branch: The manager Joyce helped me with my account. I felt calm and glad that I got the help I needed.
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November 2023 by Nathan LaPine
Always charging me for "secure" checking/savings, can't dispute anything either via mobile app always have to call in even if it's something they recommend I dispute, I work nights im not going to get up early and call them
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August 2023 by Janika Gabrielle Mindoro
I loved going to this branch because they were very accommodating when it comes to my concerns. And also loved how they entertained every guest here! ❤️
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August 2023 by Matthew Hillebrand
Absolutely Amazing. She is a Guardian Angel in Human form. She's such a blessing!!!! Thank you Joyce!!!
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August 2023 by JENNIFER COKER
Joyce Mcglown was super professional and empathetic towards my needs. She is an asset to your team! Thank you so much.
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July 2023 by Jeremy M
Joyce, the manager, was super amazing at assisting with my account. It was a very pleasurable experience and will only use this branch.
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July 2023 by glassn3rd
EDIT: responding to your response. this isn't true, BOFA is NOT eager to communicate with me because i have been calling and you don't answer the phone. your generic responses to all these bad reviews are not the appropriate solution to VP JOYCE KNOWS IT!!!!after walking in with a CHECKING account deposit slip with the CHECKING account number written on it, a teller behind the counter at this branch decided instead to apply this check to a credit card... this FAILURE caused me to not get my money for 2 weeks. Joyce the VP of this branch did ABSOLUTELY ZERO to help. i'll be closing my account and taking my business elsewhere. GET YOUR ACT TOGETHER JOYCE!!!!!!!!!!!!!!!!!
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July 2023 by Ross L.
after walking in with a CHECKING account deposit slip with the CHECKING account number written on it, a teller behind the counter at this branch decided instead to apply this check to a credit card... this FAILURE caused me to not get my money for 2 weeks. Joyce the VP of this branch did ABSOLUTELY ZERO to help. i'll be closing my account and taking my business elsewhere. GET YOUR ACT TOGETHER JOYCE!!!!!!!!!!!!!!!!!
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July 2023 by Matthew C.
never ever come here to deposit money!the atm stole 300$ of me depositing money on 4th of july at the atm drive thru. it printined a number to call and nobody on the number could help me! this place is a scam and will take your personal information and rinse your life savings
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July 2023 by Gaby M.
A lot of people complain but I really have had a great experience at this bank. Tellers are always quick, helpful and kind.
