Bassett Furniture offers a wide selection of quality furniture for bedrooms, dining rooms, living rooms, and outdoor spaces, along with accessories such as lamps and rugs. Customers can also customize their furniture in the design studio, with assistance from interior design consultants available to help create the perfect room or piece. Shopping can be done online or in-store, providing flexibility for customers. The store provides a positive and simple shopping experience, with helpful staff members like Lisa Higgins and Lisa Marie, who assist customers in navigating options and understanding their needs. Customers appreciate the personable and patient service from sales representatives, such as Jodi, who listens and helps find furniture that matches their tastes. The staff's willingness to go the extra mile is evident, with assistance in ordering, inspecting items before pickup, and ensuring satisfaction. Overall, Bassett Furniture is known for its friendly, attentive service, easy shopping process, and dedication to helping customers find and customize quality furniture for their homes.