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October 2023 by Cassie Eddy
DO NOT BUY ANYTHING FROM BASSETT FURNITURE. WE BOUGHT 17,000 WORTH OF FURNITURE AND IN 2 MONTHS ALL OF THE FURNITURE LOOKS LIKE IT'S 10 YEARS OLD.....IF I COULD POST PICTURES I WOULD.
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December 2022 by Cherae Cozzi
Hands down Lisa and the staff here have been amazing. I work in sales and I appreciate how they go above and beyond for their clients. I won’t be shopping anywhere else. The furniture is amazing quality. RC Wiley was a nightmare to work with, but you get what you pay for. You won’t regret keeping your business here. Thank you ??
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May 2022 by Natalia G.
After having horrible experiences across town we finally found the sweetest employee who helped us tremendously without being pushy, its a bit pricey but quality was what we were most concerned about i will upload photos when our furniture arrives!
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January 2022 by Tammy E.
They have very high quality, beautiful furniture! Price points here are bit higher than at RC Willey a couple miles away but they have a nice showroom that is not overwhelmingly large. We came in here looking for headboards, a dining table, and a couch for my folks. The associate who worked with us was helpful and let us borrow swatches of fabrics to take home to see how well it would match the interior colors. In the end my parents didn't end up purchasing this round of furniture from them but reiterated how much they liked the quality of products they saw. The main couch and loveseat they have at their vacation condo is from Bassett and has not had any issues for the last 15 years.
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August 2021 by Marilyn M.
I had a wonderful experience with Bassett Furniture Reno. Dave went over and above helping me get my order correct. Lisa assisted with returning a sectional part for a new perfect result. Matt did his amazing magic adjusting my sectional. Matt was very knowledgeable and desired to do the best he could making my purchase a very pleasant experience. I recommend giving Bassett a try. Quality product, knowledgeable, genuinely kind staff.
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May 2021 by Aurora N.
I had such exemplary customer I had to write a review and give recognition to Ruben! He is seriously the best. I came looking for a bedroom set and he assisted me with customization options for the headboard. I chose a sparkly white material which was exactly what I had envisioned, however I didn't end up buying it that day. Some time had passed before I returned to order it but when I returned I couldn't find the material I had chosen and another sales lady told me many had been discontinued. I was so upset and mad at myself for not ordering it sooner. But then Ruben saw me he said "oh you're here! I knew you'd come back so I put that material aside for you because it got discontinued. Let me call and make sure they still have enough for your headboard." He seriously went out of his way for me and set it all up so I decided to order the whole bed set that day and pay it in full. I'm so glad he was working that day. If you ever need help with furniture go to Basset and ask for Ruben!
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November 2020 by Samantha Mendoza
Great service and even gave me what I wanted for less. I've been looking everywhere for the perfect table and I'm sure I found it.
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September 2020 by Julie B.
Lisa helped us with our purchase. She was kind and very helpful. I love our furniture! Thank you!
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June 2020 by Mike Bishop
Everyone was very nice , no pressure, and David was very helpful.
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July 2019 by Patrick L.
Anthony Dasso and Karin were great. The provided great service and ideas for our spaces. They designed our main living area and a loft area for our children. Assisted with color choices and all aspects of the project. Both spaces have proven to be comfortable and functional. This is our second purchase of Bassett Furniture, in all cases the table and chair have help up nicely for a family of 5. We are very happy with our experience. Very impressed with Anthony and the service.
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March 2019 by Mark F.
We purchased a sectional from Bassett in October 2018, hoping that purchasing something expensive would be better than cheaper furniture. Were we ever wrong! The total purchase price exceeded what we have spent on some small commuter cars...new ones! This is after the high pressure "Hurry up as this is the last day of 30% off" pitch. Just the upgraded fabric was $800. And the extra pillows they throw in at just about every furniture store? Nope... After less than a month in, seats were sagging and the fabric was pilling in a big way. Although the segments of the sectional are connected, they are not at equal levels and there are large visible gaps in the rear. It's also just darn uncomfortable. No returns since we ordered a custom fabric. Bassett Furniture was a huge waste of money. This sectional will be appearing for free on Craigslist soon. Couches costing 1/10 of the price have been far superior.
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March 2019 by Anthony Dasso
There Design Team is Great full of knowledge on there furniture They can illustrate your new furniture on a digital floor plan so you are assured it will be the right size for room Over 800 Fabrics Over 50 Leathers
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January 2019 by Lisa H.
If I could give Bassett "zero" stars I would! We purchased a sectional from Bassett due to the excellent wear we had on our sofa and chair we had purchased several years ago (and still looked good I might add!) very little wear on the cushions, still held their shape etc.... I'd say the worst wear was the probably the wood arms from moving it to several different homes over the years. Fast forward to 2017 and decide it's time to find something new. We looked at a lot of different furniture stores RC Wiley, Ashley, MOR, Lazy Boy and Bassett. We found the perfect sectional at Bassett or what we thought was the perfect sectional! We ordered the fabric and configuration we wanted and waited 6 weeks for it. When it was delivered it looked beautiful, fit perfectly in the space we wanted it. The first issue was the sectional in the showroom had "nail heads" all across the back when ours was delivered it did not have the "nailheads." We remembered that after we purchased it that our salesperson "Feliz" did not write anything about "nailheads" on our order so we called her. Mind you we were on our way home from her writing the order so not much time had gone by. She said "oh it comes with the nailheads" (it does if you write it on the order.) So they ordered the nailheads separately and would have someone in the warehouse install them...call me weird but at that price I want it done by the factory not by some guy at their warehouse. Needless to say I didn't have them installed. So I'd say two to three weeks have gone by and I'm noticing the cushions are starting to sag on the back cushions and the cushions you sit on are starting to not hold their shape. We go back to Bassett and speak to the store manager, she is ABSOLUTELY WORTHLESS and proceeds to give us a load of bull about how you need to flip the cushions, move them to different spots on the sectional and fluff them! Seriously!!???!!! Not to mention the back cushions are made with feathers (I had no idea!) and the feathers work their way out!! Oh geez! I read this and can't believe it! Can you see me slapping my forehead!! We received absolutely no satisfaction from that store manager, she offered NOTHING. I'm sure if she would do nothing at 2 or 3 weeks out it would be a total waste of my time to even go in and complain to her. So my reason for this review is to try to save others from making the same mistake. I will NEVER buy another piece of Bassett furniture. It is not the same company it used to be, the furniture is not well made and not worth the money.
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July 2018 by Jennifer P.
All we can say is what incredible fabulous service we received from Mary Lew and the Bassett team. We explained what we were looking for and asked for help in how to appropriately compliment both our space, new items and existing items. We had such a delightful experience in the store with the staff (we brought in our 4 month old and she was welcomed as well - we even fed her in the store which was a huge help as we hadn't moved yet into our new home). We loved that she laid out the room composition for us, we gave her precise measurements, and was thoughtful in guiding us on colors and a pattern that would add an element of style. We wanted something different but timeless. She hit it out of the park! The delivery team was fantastic! They took care and time in our home ensuring our furniture was placed just right. Mary Lew ensured everything was inspected, the furniture was wrapped in plastic when it arrived at our house and the delivery team was extremely careful and thoughtful. Everything looks fab in our house and we couldn't be happier with the quality of the custom ordered furniture. It's a bit nerve wrecking ordering custom furniture like we did, but we felt the communication was perfect. We knew what to expect, but were even more delighted on arrival. We will be happy to buy from Bassett again!
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March 2018 by Lilly
Rude sales staff. We were visiting family in the area and came across this Bassett store and decided to stop in since we had been talking about replacing our old Bassett sofa & loveseat. Just because we we didn't live within their "delivery zone" they felt they didn't want to waste their time assisting us. We know this because we clearly overheard them talking about it while we were in the store. What's worse is that they weren't even trying to be descreet! How difficult is it to coordinate an order to be delivered in another location (approx. 5 hrs away), even if they have to contact another store location to assist? NO desire to consider the brand now