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March 2024 by Shannan C.
Pretty horrible experience, we're from Truckee and made an appointment for 12:20. The confirmation email and even while making the appointment, they stressed a lot about how we can't be late for our appointment because they're so "on time" , arrived at 12:10 immediately greeted with receptionists, when asked about the jewelry in front, she said "I don't know anything about them you'll have to ask the person who's going to pierce you" , why not have a sign saying the size for each plugs? At 12:25 a lady had us choose are jewelry which I was confused with, shouldn't I be getting a bigger bar for swelling reason when I get a piercing ? Making the appointment it should have been a bigger warning that jewelry is more at this establishment and it's not a set price for a basic stud and piercing appointment, two separate charges. So the appointment I made was 50$ turned out to be 130. It's fine I wanted to get pierced, and there's not a single other shop in truckee, so I paid BEFORE I got the piercing done because that is their policy. After paying she said it would be one moment, keep in mind I made the appointment for 1220 and got there 10 minutes early like the confirmation said. We waited 30 minutes becoming super frustrated because we already paid and tipped. At 12:50 we asked the front desk lady how long, she became super defensive and said we haven't been waiting that long it shouldn't be to much longer, but we paid and tipped before we knew this, so it was very frustrating. After speaking to the front desk she called the person who had an appointment for 12:50 and asked why they weren't there. She was getting mad at someone for being late when the appointment for 12:20 was running 30 minutes behind and we haven't been seen yet. After hearing her getting mad at someone for not being on time after our appointment was now running 30+ minutes behind schedule it was very frustrating and never once someone said "oh it will be just 5 more minutes" or even saying after I paid "he's running a little behind right now it is going to be a little bit of a wait" would have been much more professional than saying "will be with you in a moment" and I'm still not seen. I did ask for a refund and left and they were nice about that, didn't ask why or anything. Will not be coming back or recommending this place to anyone.
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February 2024 by Tiffany Z.
Joshua was amazing! I had to have a dermal removed that was halfway sticking out. I was very scared because I'm from out of town and wasn't familiar with the staff. The receptionist was super friendly and welcoming. I was shaking worried about the removal pain (although I've gone through it before and it's easy) but Joshua took the time with me until I was calm and ready. He had me take a big breath in and slowly out and it was done in seconds. Would highly recommend going to Joshua with his experience and friendly manner!
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February 2024 by Deberah K.
We were here from out of town snowboarding and lost a nose piercing... came here expecting professional service but instead encountered a rude and unfriendly receptionist! Made us wait for 20 minutes to buy jewelry , left my 16 year old and friend to handle the business, although I checked in with them twice they were sold the wrong gauge and she couldn't even get the jewelry in her nose and then of course nobody could help her and no returns allowed! Instead we suggest Under Your Skin, where real professionals work! Stay away from this place what a joke!
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February 2024 by Cora M.
I do not recommend this place to anyone. Worst piercing place I have ever been to. It was unbelievable. First of all the wait, I went in there planning on going in and out. I just needed to buy a nose piercing not get pierced. I had to wait a whole hour just to be given shitty service. When I walked in the front lady was so rude right off the bat. She was pushy, short, and her energy was draining. This place acts professional but they are far from it. They retail their cheap ass $10 dollar jewelry to around 40 bucks!! And that's the cheapest. I don't even want to get started on the prices of the actual expensive jewelry. OMG! I have never been so disappointed. Anyways, they didn't size me and took advantage of me being a younger woman. I felt pushed into the sale. I payed then went to try it on and it didn't fit. I went back inside and asked wassup, but instead I got sent home with a needle to do surgery on myself. Actually so unbelievably shocking. Pls don't go here you will regret it!!!!! Unprofessional staff, unprofessional piercers, unprofessional business. I said what I said. Don't spend your money here.
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January 2024 by A. W.
Great experience! I love my piercing, especially because it was done by an APP member business! I specifically searched for an APP business for a safe piercing, and drove 5 hours to them. They delivered for sure. Super friendly and knowledgeable for all my appointments and emails. Thank you so much, I'll be back!! :D
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January 2024 by Gabriela H.
Went down hill after covid. I recently went in to replace my septum and they told me I couldn't even look at the jewelry they had without an appointment. They then told me to wait until they had an opening to see me. They were limited on sizes. The jewelry itself was not worth the price given it had fallen out multiple times even after being put on tightly with pliers. I don't mind paying for quality jewelry, but it's not worth the hassle.
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October 2023 by Christine Langager
I brought my 11 year old here to get his ears pierced. Every employee was super nice and very knowledgeable. They were awesome with my kiddo and patiently answered all of his many questions. The jewelry selection is really good. 10/10 would recommend and will return the next time one of us wants a new piercing!
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October 2023 by Kiani Cyr
Quick, easy, and painless. Got my septum pierced here and everything was explained in detail and my piercer (I believe her name was Vanessa) was extremely knowledgeable and definitely knew what she was doing.
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September 2023 by Ric Firmino
Wow, I was blown away by the amazing service at Black Hole. I had been wanting to pierce my ears and a friend suggested that I Google some places nearby while we were in Reno. Black Hole came up and had stellar reviews. I called to ask if there was any availability that afternoon and the receptionist got me in for a 2pm appointment. I arrived and experienced amazing service from check-in, to consulting with a beautiful soul about hardware and then onto meeting Vanessa who would be my professional piercer. My partner’s Mom came along with me and we were both taken back by Vanessa’s knowledge and professionalism. She answered all of my questions and then some, plus she made me feel 100% taken care of and pierced both my ears exactly where I was hoping. She understood that symmetry was very important to me aesthetically and her execution was flawless. She even found a reputable piercer close to my home town for my follow up appointment given I did not live in Reno. We never felt rushed and left there much more informed and very happy with our overall experience! Thank you Black Hole team, and special thanks to Vanessa. You rock!
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September 2023 by Alison Hollman
Took my 8-year-old in for her 1st piercing and it was awesome! Warm welcome at the front desk and jewelry staff. Shop is clean, warm, inviting, and professional.Now for the piercers - Tony and Josh - WOW! They were so amazing! Tony has the patience of a saint. He was kind, caring, and calmed my nervous daughter down. I can't thank them enough!! My daughters' ears are healing perfectly - what a GREAT experience!Service: Ear piercing
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September 2023 by James Mckinney
Wonderful shop with amazing customer service. I got my ears pierced by Tony. He went above and beyond to make sure I was comfortable and did a fantastic job on my piercings. 10/10 would recommend to anyoneService: Ear piercing
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August 2023 by Jenna Santana
I had a philtrim piercing appointment today. The walk in experience was very welcoming. It’s a small shop but very cute and cozy. They had a lot of beautiful jewelry to choose from.Where it got uncomfortable for me was when I actually went to the piercing room. Vanessa was my piercer and she had a cold, and robotic demeanor. She had a very unwelcoming aura. I rinsed my mouth out with mouthwash as she instructed. I guess I spit it out a few seconds too early, and she rudely pointed it out that ‘it was less than 30 seconds because she was counting.’ That could have been handled more politely. After that comment she instantly made me uncomfortable and I contemplated asking her to not continue on with appointment.I will be back for my post change in 6 weeks, but I will make sure the appointment is scheduled with someone else.
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August 2023 by Melissa Nelson
It was super easy to get an appointment. Their website is great. I arrived a few minutes early and was greeted by a wonderful woman. I started to look at jewelry for my nose piercing. I wasn’t sure if I was going to get a bigger diamond or not. I was actually there to get a smaller post for my tregus piercing. Anyway, everyone at the shop was wonderful and super helpful. I got my tregus taken care of and got a larger diamond for my nose piercing. Wonderful place and amazing staff.
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August 2023 by Marcela 2.0
Got my nose pierced with my best friend today and we were thoroughly impressed with the service and attention the staff gave us. Joshua Cramer was our piercer and he made us feel very comfortable, explained every step and very attentive. He genuinely cared how we felt and how we wanted our overall look to be. Highly recommend this place!Service: Nose piercing
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July 2023 by Kelly Hechinger
Absolutely wonderful place! Clean, helpful, friendly, cannot say enough good things about Black Hole! They did piercings many years ago, great back then as well. Today I just got new jewelry and they were fantastic AGAIN!Service: Ear piercing
