Black Rock Bicycles is a highly recommended bike shop that provides excellent customer service and technical expertise. The staff, including Curtis and Jason, are praised for their fantastic assistance both before and after the sale of customers' bikes, including an Aventon Ramblas eMTB. Customers can rest assured that the staff at Black Rock Bicycles are knowledgeable about bikes and will take care of them, understanding any issues they may have. The shop is described as an honest group that humbly serves the greater North Valleys and beyond, without any sales tactics. Whether it's warranty-related work, general bike tune-ups, after-sales support, or accessory purchases, Black Rock Bicycles has customers covered. In a world where bikes can be purchased online, the shop's technical expertise and good people are highlighted as the DNA of a fantastic bike shop to complete the purchase. Customers are encouraged to support Black Rock Bicycles or any shop that treats them right, as these types of bike shops are a "dying breed." Overall, Black Rock Bicycles is praised for its professionalism, knowledge, and great customer service experiences.
Hands down a great experience with staff and own!My husband and I purchased our before Thanksgiving.The moment we walked in the door we were kindly greeted and impressed with their professionalism, knowledge and option!Thank you again, for a great experience from Q & A to end purchase!!
January 2024
Had a great experience here! Recently bought an e-bike from Aventon, and the chain was slipping the first time I took it for a ride. Keith adjusted the gear changer, tightened stem bolts, and put air in the tires free of charge. We will definitely be back for future services!
December 2023
Bought Aventon bikes here. Great to learn about models and adjustments. After ordering our bikes pickup and orientation was excellent and not rushed. They have a good stock of accessories to buy.Highly recomended
