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November 2023 by Elizabeth R.
It always amazes me to see the difference of treatment when I walk in to a Chase bank compared to any other bank. It's always a personable experience and the customer service is always efficient. Their tellers and bankers are so helpful and knowledgeable. I couldn't recommend them any more!
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November 2023 by Nina Nina
Worst bank ever u gone regret banking here
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August 2023 by Saul Hernandez
Firstly, I'm not sure why they have a brick and mortar location still. I came in wanting to open a Business account. They focus less on positive human interaction and no matter where you go, to try to talk to someone, you get sent back online. The 24 hour ATM is only accessible during banking hours, supposedly due to vandals. Yet the Wells Fargo one across the street has no issues... this is definitely not the same Chase bank that opened its doors to Reno 10+ years ago. If you're anti-social though, they do have a decently layed out mobile app and website.
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August 2023 by Jimmie Brown
24 hour ATM access WILL NOT WORK!!!I have been there multiple times before 9 a.m. and am not allowed in using my ATM card to unlock the doors as stated on the directions posted @ the entrance. Always a waste of time going there.
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June 2023 by Don M.
Many locations of Chase are now in the Reno Sparks area. This location provides "security guards" due to a high homeless population in the downtown area.
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June 2023 by Matt Wood
The branch manager Adrien is amazingly helpful and awesome
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May 2023 by Melanie Osborne
The best staff ever. Always delivering great service!
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April 2023 by Zar Zanganeh
Worst ATM always broken!!ATM is always either out of money or the doors are permanently locked and will never unlock with your debit card. Out of my last eight digits seven times I have never been able to visit the branch and seven times the ATM has been out of order over nonfunctional.
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April 2023 by marisol Alvarez
I love the outside and inside of it. It looks great.
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February 2023 by Joseph Prentice
I had to practically draw blood to get money out of my account highly annoying when you have things to do but it takes an extra half hour to get your own money.
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December 2022 by Winner's Circle Forever
Commercials pandering to kids. To have their own debit cards. They're not teaching responsibility or financial responsibility for their actions to use these cards. Teaching kids self gratification.
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October 2022 by God's Child
Commercials pandering to kids. To have their own debit cards. They're not teaching responsibility or financial responsibility for their actions to use these cards. Teaching kids self gratification.
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October 2022 by JR None
Commercials pandering to kids. To have their own debit cards. They're not teaching responsibility or financial responsibility for their actions to use these cards. Teaching kids self gratification.
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September 2022 by Melissa Cramer
That have a friendly staff and fast workers so it never takes to long to get your banking done even if the line Is a little long.
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August 2022 by Genaro Villarruel-Ponce
Elizabeth did an amazing job with my fraud alert issue. Although the process was lengthy she helped me with a great attitude and got me all the answers I needed. Thanks so much.
