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January 2025 by Sandrea Butler
I was greeted at the door. The teller was quick and very pleasant and polite.
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November 2024 by Bob Mack
The best people in banking. A great team of people that care about you.
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July 2024 by Ron
This bank is horrible. If you have a significant estate, you absolutely do NOT want this bank to handle your money. They appear to be erecting barrier after barrier in an effort to prevent me from taking my money out of their bank which belongs to me. If you have beneficiaries that you want to easily gain access to your money you’ve left them, Wells Fargo is quick and seamless… while Chase was supposed to release the money after a 10 day review, which has now exceeded 2 months and more than 10 hours going back and forth from the bank and speaking to multiple department heads, including 3 separate members of their “account escalation” team. They are either the most incompetent financial institution in the world, or they have designed their system to use your money for free just as long as they can, or maybe worse, they are financially unable to release the funds. In any event you don’t want to put your money at Chase or any JP Morgan institution.
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April 2024 by Ethan Fialkow
I never expected to find this service at Chase. Over a decade ago I felt welcomed by caring professionals. Since then its been the worst experience at most chase branches. But these guys are great. They care, they take care of your needs, and for the first time in a long time I found a branch I really feel comfortable working with. Great job, and please don't change!
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January 2023 by Robert Nelson
Bankers are helpful and courteous, great location for me.
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September 2022 by Mike L.
Rude! All Conversation is started with I am going to need you to .........Guess what I don't care what you need I need help from you.If you want me to do something for you you should start with the term please or may I ask you to or some other kind considerate way of communication
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November 2021 by Jason K.
Terrible bank. Elon Musk says so. I agree. Why don't they want to support renewable energy companies instead of vindictively try to sue them? Boggles the mind.
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October 2020 by Michael Zanoni
The branch manager was extremely helpful in executing a last minute wire transfer to help me close a mortgage on time. Hat's off to the team for dropping everything to accommodate.
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June 2020 by Dave Benjamin
While the COVID closures have been frustrating, I’ve always had excellent service at this branch. We love the convenient location.
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May 2020 by mtwich
We came to this bank to get something notarized even though we don't have a checking account with Chase. I can't believe how friendly, helpful and professional the staff are especially Sam. We have several Chase credit card accounts and I mentioned that I needed to call Chase to let them know my husband would be traveling soon. Frankie graciously offered to take care of the travel notification for us while he was also completing our notary. The level of customer service at this bank is top notch. We will be switching our accounts over to Chase ASAP. Keep up the excellent service!
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April 2020 by M. N.
So the branch on Wedge deserves a 1, but only when it's open and operating at it's peak. Otherwise, it's a zero. If you came from California and have a Chase account that you probably didn't open at Chase and was bought up from another bank - RUN AWAY from CHASE. They aren't helpful here. Their hours aren't good, they aren't on every corner like in CA, and they don't have ATMs deployed except at branches. Wrong bank for Nevada.
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August 2019 by Robert Reisenwitz
Chase Bank Manager Michael does not have the patience to deal with customers and only wants to push them to an 800 number with Chase before I can even ask a questions and this is supposed to be our bank?
When I ask if I can ask my question first about a vehicle loan, he stated I needed to drive in from Sparks to his location to ask questions. His demeanor and tone was extremely rude and abrupt. I think we will be changing banks.
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August 2019 by Justin Demarest
The staff is always very friendly and they truly do their best to meet all of your financial needs.
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June 2019 by Justin Courtney
The staff is always very friendly and they truly do their best to meet all of your financial needs.
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May 2019 by A Google User
We came to this bank to get something notarized even though we don't have a checking account with Chase. I can't believe how friendly, helpful and professional the staff are especially Sam. We have several Chase credit card accounts and I mentioned that I needed to call Chase to let them know my husband would be traveling soon. Frankie graciously offered to take care of the travel notification for us while he was also completing our notary. The level of customer service at this bank is top notch. We will be switching our accounts over to Chase ASAP. Keep up the excellent service!
