July 2021 by jose leon
(Translated by Google) Friday July 16 at 8:06 pm ....This employee named Gilberto is extremely rude and he lacks customer service training, he needs to be more friendly, I went to visit Reno and we went to buy what we would use the next day, everything was fine. We get everything but vegetables they don't sell fresh vegetables. When we got to the boxes we went to the boxes where you do everything. We stopped and spent a few minutes. The employee Gilberto arrived without being friendly and says this box is closed and even though we were standing in line to pay minutes before the line closed in front of us. (We found it weird why normally when they do that they close it behind the last one standing in line) however we moved to the next box it took like two minutes. And the same employee returned. He did the same. He closed the box in front of us. This time he said with debit and credit cards on the left with cash on the right. We moved on to the next box. For the second time . A few minutes pass. And the same employee returns to close the box, this time we complain why he closed the boxes in front of us and not behind. If we already had time in line. And the employee only limited himself to saying back to us without looking at our face "is closed debit credit left cash right. At that point. Feeling the contempt and unkindness I realized that we could not reach a logical solution. I asked him to call the manager of the place to explain the situation ... And he told me that he could not call the manager. We kept explaining. That he had already moved us two. Cashier times and he was closing them in front of us and at that moment he threatened me that if I kept claiming I was going to kick out of the place with the guards. At that moment I went to speak with the guards and ask that they call the manager of the place in the meantime, my dad had already started scanning the products in the machine and when he finished passing all the products. The machine crashed and said wait for assistance. And Gilberto had a device in his hands to release the box but he left it locked. At that point the manager arrived. I explained what was happening. go to the box and show him the screen. At that moment she went to where Gilberto took the device from her and released the box so that we could pay for the blockage that we had in the box. It was on purpose. The most amazing thing is that. after we paid behind us a lady paid for her products without much drama. I do not understand if he was closing the box in front of us why he let more customers continue in the same line and did not tell them that it was closed that they will move to another row. When I left I saw that the manager was assisting a client in the first box from where she had sent us to move. We concluded that he was a very rude employee. And to the manager a comment when solving problems try to give it the importance. The "being here and now" is important and not trying to solve 5 simultaneous problems would be good, look in the eyes and spend the time to solve 1 problem at a time so that the client does not have to walk behind the manager while solving problems. ..... Very bad experience in this store(Original)Viernes 16 de julio en la noche 8:06pm ....Este empleado de nombre Gilberto es en extremo mal educado y le falta entrenamiento de servicio al cliente le falta ser más amable , fui de visita a reno y pasamos a comprar lo del que usaríamos el día siguiente todo iba bien. Conseguimos todo menos vegetales no venden vegetales frescos. Cuando llegamos a las cajas fuimos a las cajas donde tú haces todo. Nos paramos y pasado unos cuantos minutos. Llegó el empleado Gilberto sin ser amable y dice esta caja está cerrada y apesar de que nosotros estábamos parados haciendo la fila para pagar minutos antes el cerro la línea enfrente de nosotros. ( Nos pareció raro por qué normalmente cuando hacen eso lo cierran detrás del último que está parado en la fila ) sinembargo nos movimos a la caja siguiente pasaron como dos minutos. Y volvió el mismo empleado. Hizo
