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March 2024 by paul p.
If you value your life and need medication, don't go to CVS Northtowne. Two years ago, I switched insurers although I have the same medication for the last six years. What the pharmacy manager is doing was randomly assigning claims to both former and current insurers for the same medicaRINO. My current insurer is now sending monthly letters to me saying they believe I have a second insurance and that medication should be billed to the other insurer or they'll cancel my plan as "fraud" eventhough that other insurer was canceled two years ago. Only CVS Northtowne has a record of my former insurance and medications and could cause this confusion. This CVS has been the source of this dual insurance billing issue and it seems possible that fraud is being committed by the pharmacy of double billing insurance for the same drugs that aren't received by clients.
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March 2024 by Chandra M.
after a HUGE mixup with my disabled daughter's prescription, not ONE of the folks in pharmacy department did anything to assist me. in fact, they were upset that I questioned why they hadn't received a prescription that was sent in, two days earlier. After having my kiddo's meds sent back to Walmart, the decided to fix it to which I refused & will NEVER return
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January 2024 by Victoria Astorga
Man with no teeth refused to help me with passport photo even though services were offered online. He blamed the computer program wasn’t compatible with children. The other cvs was more than willing to take the picture.
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December 2023 by Rose L
This branch was extremely efficient for my vaccine appointment
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December 2023 by Stevie Marie
Tatiana is very condescending and passive aggressive. She should be a little nicer to people.
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November 2023 by Shelly Jackson
They are always very short handed, frantic, and closing the pharmacy early. Prescriptions are often later than quoted. They used to be amazing a couple years ago, but now I'm mad we have to use them through insurance.
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October 2023 by Cece B.
I had an emergency and had to pick up a prescription and was hesitant when seeing the reviews of this location but I am presently surprised. First off I called had spoke to a very friendly lady who was helpful. The pharmacist was extremely friendly. And the CVS staff alone was super sweet as well. Not sure why so many negative reviews but whatever they changed was great bc everyone was wonderful there.
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September 2023 by Allison B.
They lose every prescription that comes through here. Total waste of time to send any prescription here. I've come in 4 separate times and literally every single time I've come in they couldn't find my prescription. I'm not sure if it's just that their system is inefficient or what's going on but it's not good.
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September 2023 by Fiona M.
The person who answered my call (Justin?) could benefit from a lesson on adequate customer service or just how to talk to people in general. I was asking about an update on my prescription transfer, and he interrupted me/talked over me while I was trying to explain. I understand that the pharmacy can be busy and they deal with a lot during the day, but there is absolutely no reason to be snarky and rude unprovoked. Would recommend avoiding this pharmacy in the future unless you are just going for routine pickups!
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August 2023 by Popua Lotulelei
There’s a woman named Tammy who is always rude when I come in with my kids. Not sure if she just hates kids or what, but today was the third time she made a sly comment when we were checking out. Customer service jobs aren’t for everyone, especially those who are miserable everyday. No one wants to be greeted with a frown. Thanks Tammy! See you next time!
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August 2023 by Sophia Goodwin
Terrible service and always out of stock of my medications. They lost my medication as they had dumped into a large box with other people's orders. Unprofessional and concerning.
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August 2023 by TaTiana Marie
Store closed 10 minutes early! I needed syringes for my baby. Very quick. In and out, pulled up at 10 til 10 and the man said they were closed, I googled the closing time, it said 10 and he yelled through the door were closed.
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June 2023 by Zombie Brotherz
They don’t know how to keep your medication coming in. I have a whole year left and they say they aren’t getting it. They done this before this is the third time doing this. Wasting my time
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June 2023 by Alfred Anheier
Clean, friendly staff, had what I needed. Store brand is usually half the price of name brands. And they have my kind of ATM.
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May 2023 by Ayesh Buddhima
Once I transferred my prescription from walgreens to here beacuse it was not available at walgreens. They haven't checked fax ans told they haven't received the prescription. Even after checking the fax, they took a long time to give me medicine. Also the person was rude. Will never go to any CVS again unless there's an emergency. Walgreens is much better.