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March 2024 by Mark S.
Dillard's is a great place to shop for fashion and when it is on sale, it is a great deal. I have been helped by Blake in men's. I trust his recommendations. Good quality material.
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February 2024 by Barbara B.
I have NEVER been so unhappy with a department store experience!! After trying and failing to get my problem resolved, I called 2 different numbers and still couldn't get the refund I was owed. Store policy is to return an item through the mail and purchase a whole other item of the same thing, rather than just sending the same item in the appropriate size, which has been my experience with Nordstroms, Lulu Lemons and other stores. With all the information stores keep on customers, you'd think they could look up the return using the customer's name, phone number or other pertinent information. With Amazon one can look up purchase history and the information is all right there. In the meantime, I have spent over $300 on a pair of shoes that cost a little over $154! I had liked the store prior to this experience as they have a good shoe department and the store is just an hour away. Now I'll just wait to go to California and shop at Nordstroms! Yelp needs to have a category for NO stars!!!!
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January 2024 by Shelley A.
Dillards use to be the store for excellent service in the shoe department. Now they have employees that are too busy looking at their phones. The manager doesn't seem to care either .
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January 2024 by Ms. L.
Hit or miss. They either have great stuff or ugly stuff depending on when you go in. This time, everything was great.
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January 2024 by Star Monreal
Absolutely satisfying to shop for shoes they have good quality and great sales Kurt Geiger in shoes was so helpful and paciente with me made sure I found the comfort I was searching for good employees are hard to come by I sure hope they are paying him what he’s worth.He is a good sales person.Highly recommend Dillards Iwill be coming back.
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January 2024 by Eduardo Arce
Friendly knowledgeable staff. Product selection is great too.
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January 2024 by Tammy E.
This is the nicest department store in town. The inventory is well organized and in general the place has a high quality feel to it. The salespeople are friendly and helpful and parking is easy to find out in front. I'm so glad they are at this mall and have a lot to offer.
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January 2024 by Brianna S.
I had came into Dillards on 1/1/2024 with my family. I was looking for shoes and a certain perfume. Upon looking at the testers for perfume, there were testers on the outside and testers on the inside of glass counters with the register in the middle and several openings to the inner counters. I noticed the perfume I was looking for and went to try the tester. Upon which, a very rude worker confronted me asking if she could help with anything. I said no and that I was just looking then she yelled at me to get out of the area I was looking in. I apologized telling her I didn't know because the cash register is in the middle section and I was not behind the counter where the register was. She then yelled at me again saying "yeah, in what country is it ok to be behind the counter!?". The thing is that I was not behind the counter where the register was. If customers are not allowed in the area where the testers are, there should be signs or the entrances should be closed off and it should not look as if customers can shop there. The register was in a separate location and I was not behind that counter or behind the register. There was no need, at all, for the employee to be rude. This employee was so awful, I can't believe they would treat their customers that way. The lady was about mid-40s with very short brown hair and glasses. Could assume that it was a hate crime because I was there with my wife and son and we're obviously a lesbian couple. Worst customer service that I and my family have ever experienced. Nobody should talk to customers the way she did. She then continued to stare at us as we continued shopping until we walked out. I would not dare purchase anything from this store location.
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December 2023 by Mike Jordan
Excellent customer service in Mens Suits. Will definitely return.
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November 2023 by virginia howell
I was trying to match a Dior foundation that was discontinued. I had the nicest lady assist me, we finally found an Estee Lauder foundation that was an even better match! Great customer service in the cosmetic department.
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November 2023 by Amanda Brock
Thus may be the last great large scale department store. I searched all over town for holiday dresses and finally ended up at Dillard's. It is freestanding and out of the way for me, not at a mall or anything. But the customer service was exceptional. The store is clean and organized. There are sales associates who will ask how you are doing and bring you different sizes. It brought back the thrill of shopping with my grandmother at Saks 5th Avenue when I was younger. I would recommend this store a million times over anything at the mall or discount/ outlet stores! Truly a great shopping experience!
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November 2023 by Patti Poston
The service in the women's department upstairs (by Westbound lsat night) was really great. She was nice and suggested some great things. In fact, I bought the jeans you suggested when I would not have looked at them.The service in the Clinque area was great too. The 2 young women there were attentive and helpful. They even offered me samples to try out. Thank you for your help.
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October 2023 by Amy O.
10/9/2022 My son wanted to browse here for a dress shirt.. Perfect for me, because I got an email from Dillards, about new styles .. So many choices.. I was tempted to look at the winter boots... but honestly I have too many... Sales clerk knew exactly which shoe and they had my size.. I did try on another pair but my heart called me to the one I saw online.. Thank you to my son for buying me a pair of shoes.. These will be perfect for the Spring!
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October 2023 by Jorge Edgar
The worse place to go shopping if you are brown or different race I when shopping today September 26 there was more people there trying things the cashier by polo area called security on me and told the security I stole a jacket that I tried in front of her and I was with my two daughters and wife then I went to try something to the fitting room and security was there looking for the jacket this store is racist, they racial profile me in fron of My daughters and wife, I was just trying to buy a t-shirt. They are racist.
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September 2023 by Craig S.
Terrible experience walked around the men's department for 30 minutes trying to get someone to help me purchase a suit. Left went to Macy's down the road was an outstanding experience! The even have a fashion consultant that will assist you! Forget Dillard's!
