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March 2024 by Kathleen Woodard
The bagels are good, concern for customer comfort is not. This is the second time recently when the dining area is just flat out cold with all the doors propped open. It’s winter. People are eating. If your work area is warm, I’m sorry but making your customers suffer isn’t the answer.
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March 2024 by Laura Guajardo
Employee in front was so bitter. A customer asked what coffee he recommended he said I have no idea as if he doesn’t work there! Was so friendly towards the young gals in front. Shouldn’t pick and choose whom you are polite to.
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March 2024 by Des Larimer
I don’t usually complain about any food services..even when bad. This really irritated me as I have worked in food service for years prior and this experience helped me decide that I probably will not be going back for a good while. I just got off a 12 hr shift and wanted a quick bite for my fiancé and myself. We love Einstein Bagel and always pick this first when available. I ordered two brisket sandwiches with extra brisket on both. I PAID for extra brisket on both. I got my order, got home, opened the first sandwich and there is MAYBE 1 oz of brisket on the entire sandwich…. My fiancé opens his. Same thing. The person taking the order was already super unenthusiastic and unwelcoming as it was. Seeing this and seeing how much I paid for extra then not getting it was incredibly disappointing and aggravating. I had a super long night at work and did not want to drive back because I do not live close so I did not go back. Lesson learned. Don’t trust the drive thru and make sure if you pay for it, you GET IT.
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March 2024 by Rony Flores
This Einsteins Bros. Bagels is nothing but the best! The environment here is great and so are the employees. One of the best employees would have to be this gentleman named Abel. Great attitude and never fails to make the atmosphere enjoyable and comfortable!
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March 2024 by Tara Stiffler
This is about my experience, not the food. There was a poster up a couple of weeks ago in Einstein's drive-thru. It said order on our app, and we'll give you coffee for free. So I signed up on the app and put in my first app order a few days later. I didn't get a coffee with my order, I guess it was a February promo... even though the poster was still up in the drive thru in March, but I ordered anyway. Upon arrival to pick up my order in the drive thru, I was refused my order. I was told at the ordering speaker that I would have to pull around and pick up my order from catering. There were 3 cars in front of me and 1 car behind me. All they had to do was hand me my food out the window, and they wouldn't do it. I had to drive around, park my car, and go into catering to get my order. There was nothing on the app that said I had to do this, nor a sign in the drive thru that said I had to do this. I was late for work because of this. I can not believe that you do this to your paying customer. Would have taken 30 seconds to hand me my order through the drive-through window. I really like your food but the service was ridiculous.
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March 2024 by Noemi herrera
Disappointed they don’t carry Almond milk or sugar free vanilla OR NON DAIRY CREAMERS! What the H??
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March 2024 by Mya Schmitz
Einstein always has solid and reliable bagels/sandwich options. I always get the Nova Lox bagel since it’s filling, nutritious, and pretty tasty.
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March 2024 by Thomas D
I would just like to warn people using credit/debit cards to check their bank accounts it appears that they like double charging for orders.
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March 2024 by Marina Rivera
I just wanted to share with everyone how amazing this particular bagel store in Reno NV is. The staff is outstanding and Abel in particular is always very helpful and welcoming. The first time my husband and I tried the bagels and asked for his input he was very helpful with his suggestions on what we should try. We will never go anywhere else because here we are treated like family. Thank you Einstein Bagels
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March 2024 by Abraham Chavez
This is my first time at Einstein Bros. Bagels. Food was amazing, I was interacting with Abel, he gave it a welcoming atmosphere, his positive attitude was amazing and for sure I will be going there more often.
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March 2024 by Lee Bolton
Good quality but enough lox for half a bagel, not a full order. Slow service didn't help the experience.
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March 2024 by Alyssa Bonham
Did amazing job with my huge order you guys are the best got me for
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March 2024 by Jesus Ledezma
Best bagels In Northern Nevada! Come in early because the early bird gets the bagel.
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March 2024 by Nana D
Always delicious!!
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March 2024 by Sheri Woolsey
The food is always delicious and Abel's customer service was amazing! I love coming here!
