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October 2025 by Matt Moore
Emigrant Storage is fantastic! They offer several unit size options to fit any need, and the facility is clean and well-maintained. Candy provided outstanding customer service — she was friendly, helpful, and made the entire process quick and easy. Highly recommend Emigrant Storage for anyone looking for a reliable and professional storage facility!
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September 2025 by Koko Paulli
Emigrant Storage is a top notch facility, secure, clean and conveniently located for easy access for most box trucks under 24ft. Great place!
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September 2025 by ANDREAS L
If you’re considering Emigrant Storage on Evans Ave in Reno — especially if you’re part of the Burning Man community — do yourself a massive favor and steer clear. While the facility is mediocre and the prices aren’t anything special, it’s the absolutely atrocious customer service that makes this place a hard no.
Bob and Debbie, the front-facing staff (if you can even call them that), are two of the most unpleasant and unprofessional people I’ve ever had to deal with in any business — let alone one that relies on customers to function.
Bob is condescending, rude, and seems to think every question or request is a personal inconvenience. He talks down to people, offers no help, and acts like his job is to make your experience as difficult as possible. Debbie isn’t any better — cold, passive-aggressive, and astonishingly unhelpful. She cuts people off, doesn’t listen, and gives the distinct impression that you’re wasting her time just by existing.
To make matters worse, they are not friendly — in fact, they are outright hostile — toward the Burning Man community. If you’re a Burner looking for a place to store gear or supplies, this is not a welcoming or supportive space. They act irritated at the mere mention of Burning Man, as if Burners are beneath them or a nuisance they barely tolerate. It’s disappointing, considering how much the event contributes to the Reno economy every year.
The billing system is disorganized, the communication is terrible, and any attempt to resolve issues is met with attitude and resistance. This isn’t just bad service — it’s aggressively bad.
Bottom line: Avoid Emigrant Storage at all costs. Especially if you’re associated with Burning Man. Bob and Debbie are a disaster, and the entire experience feels like you’re being punished for being a paying customer.
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July 2025 by Lupe Duran
Top notch..the best .the,cleanest and Candy the office Manager is the best !!
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May 2025 by Holly Saunders
Good price on a nice sized unit. Clean and secure. Easy to work with.
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May 2025 by Salam
We've had our storage with this facility for almost 4 1/2 years and I wanted to share how delighted I feel about my experience with this place. From the customer service to the safety of the facility. Bob and Candy were the folks that helped me through my moving out process and I am grateful for their pleasant interactions and support. I appreciated the design of the storage--our unit was on the second floor and there was an garage-like opening on the second floor to help elevate/de-elevate heavy items with a forklift man basket. Thank you, Emigrant Storage
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September 2024 by G. D.
Highly recommend this place for your storage needs. Office staff has always been friendly, and go over and above to help you. Maintenance guy is always nice and helpful, too.
I've had my stuff there for about 7 or 8 years, and never had any problems. Easy to work with and it was nice to know my stuff was safe and secure.
Just a tip: If you have an upstairs unit, you'll need to be sure to note the service hours in order to utilize the forklift service for getting your stuff up or down, if you don't want to carry it on the stairs.
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April 2024 by Jerrica Shaw
Was with them for three years and absolutely amazing
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March 2024 by Jerrica Bass
Was with them for three years and absolutely amazing
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November 2023 by Michele Perez
The staff is helpful and accommodating. Most of my interactions have been with Candy who always assists promptly with a friendly demeanor.
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August 2023 by Tara S.
My daughter stored all of her belongings here from UNR over the summer. The place is very clean and well maintained and the employees are amazing! They are very friendly, accommodating, and are quick to help. Excellent customer service!
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October 2022 by Maui Protector of Men
It's ok and easy to get to. Confused why you need fate codes to leave
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September 2022 by Pat Deutschman
Very accommodating staff and management, they really went out of their way to help facilitate movers when I was in another state. Always very responsive by phone or email. This is not a generic nationally owned storage unit that is impersonal or hard to reach, they are also most reasonable in the fees compared to others in the area, near UNR campus, very clean and friendly. Highly recommend.
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September 2022 by Trista Barnes
They lie to you about how much you owe. I won't be going through them again.
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February 2022 by RON MANNING
This facility is very nice. They take very good care of their stuff and the property. I recommend them highly.
