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February 2024 by Christine A.
I never thought I'd review a car rental agency. I mean it's always the same thing- check in, get your keys, get your car- next! Well not this time! We got the BEST customer service and care from Shalynn (I believe that's his name), who went above and beyond to make sure we were well informed of the vehicle we would be driving, and the area in general. We just recently switched renting from a different company to Enterprise and Shalynn's customer care ensured us we made the right move! We were kind of nervous of what the drive to Tahoe from Reno would be, you know is too winding, snowy, etc. He informed us that the car we chose had all weather tires, was AWD and took the time to share with us the weather forecast that was expected. He told us that the drive he normally takes has beautiful scenery and then gives the best advice- just take your time and enjoy the views, you should be fine. We did take our time, enjoyed the views and we were fine. Thank you Shalynn for taking the time to ensure we were at ease and thank you RNO Enterprise for having him on your team! Please forgive me if the name is incorrect or misspelled. We picked up our rental 2/12 at around 1pm.
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February 2024 by d fenimore
I’ve been renting exclusively from Enterprise, when available, for a few year now. Always find them friendly, efficient, and good communicators. The cars and trucks are invariably low-mileage and well-maintained. Plus, the staff on the ground really does go the proverbial extra mile.
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February 2024 by Jonathan Beever
Excellent service. Mason was great.
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February 2024 by Paul B.
Rented a truck from this Enterprise for a Lake Tahoe trip. All around a great experience. Super fast convenience check-in process (we were out of the airport within 15 minutes of collecting our bags). When we returned the truck, Alfredo assisted us with the return process. Super nice guy and very helpful!! Never got a "survey" from Enterprise but still definitely wanted show this location and their employees our appreciation. Thank you!
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February 2024 by Kimberly Felix
Easy to schedule, great customer service, and car was ready and clean.
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February 2024 by Rebecca Howser
The vehicle I chose was unavailable, so I was given a slight upgrade. The check-out and check-in process was very smooth with little or no wait time. Each associate knew my name and what step to take immediately. Fast, efficient, accurate service.
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February 2024 by Maria Delgado Guzman
Made a reservation for one day picked up at 10 dropped off at 9:46 , they charged me for two days (supposedly returned at 3:32am) after the lady that was in the box said to leave the keys in the drop box . She was soo unprofessional and lazy i did was she told me too LUCKLY i had a picture of the truck date & time when it was in the lot next to the enterprise box if not it would had been their word against mine! HORRIBLE UNPROFESSIONAL LAZY people working there
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January 2024 by dewayne mizle
The best car renting experience ever.My son left his wallet in the car. We're at the airport and they took the time to go find the wallet.
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January 2024 by Kathleen Wessels
Excellent signage and direction Sue was very nice when I returned the car. Love the online check in,
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January 2024 by Franco Ramos
Their policies are not consistent, and they don’t take care of the customers needs. Also filthy, unclean cars.
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January 2024 by Tess Richards
I made a reservation for a car here but when I tried to pay in person, there was an issue with my credit card. I quickly resolved the issue with my bank but when I tried to pay again, Enterprise’s system had put a ban on my card for 24 hours, even though there was nothing wrong with the card at that point. They said there was nothing they could do about it, so now I’m stranded at the airport for the night. It is ridiculous that the system won’t accept a perfectly valid credit card for my reservation. I would not recommend Enterprise.
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January 2024 by Tatiana Graham
Bryce thank you for your swift and professional help with getting our rental!
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January 2024 by Dan Werder
I regularly use Enterprise Rent-A-Car during my US and Canadian travels. They are available at many small airports in addition to larger ones. In cases where they have been difficulties with the vehicle they have attempted to make it right upon return.
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January 2024 by Braelene Owen
Everything was great. The counter line went quickly. The only thing that took a while was the rep walking each customer to their car and going over that with them. Thats great customer service but not for everyone that already got their paperwork at the counter kind of thing. Colson was extremely thorough and so nice.
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January 2024 by Ramsey Saleem
Helpful staff, both pickup and drop off. Upgraded me to a luxury car. A positive experience.
