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June 2025 by Billie Hall
No hassle
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May 2025 by Duane Donre
The Moana branch in Reno is the best. Over and beyond Great customer service
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May 2025 by Doreen Avila
Great customer service starting from when Kurt picked me up to the front desk staff. Everyone was kind and professional! I highly recommend Enterprise car rental!
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May 2025 by Amber Fuller-McDade @ Realty BLVD
Enterprise Rent-A-Car exceeded my expectations from start to finish. The staff was friendly, efficient, and made the entire process quick and stress-free. The vehicle was clean, comfortable, and in excellent condition. I really appreciated the flexibility and professionalism throughout the rental period. I’ll definitely be choosing Enterprise again for future rentals — highly recommend!
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April 2025 by Allen Elser
Great rental car service! Will always choose Enterprise for a rental car.
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April 2025 by Alasdair Holwill
I'm writing this as a typically, loyal to Avis customer... I recently had to hire a car from this location (due to insurance covering it) and I was very happy with the service here. Jenna (Genna?) in particular was very helpful, got me into a decent car/better car than my insurance would cover. Nice, clean car. Pick-up/drop off to the repair shop too. Will def. consider using Enterprise int he future based on this interaction.
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April 2025 by Vox Populi
Yall have very likely lost one very loyal customer and over a $25 charge.
It isn't the money. It's the principle. It could have been $0.01 and I'd feel the same.
I absolutely do not appreciate being told one thing in person and then seeing something different on my invoice. This is especially true when I had brought up the possibility of this charge so that I could correct the issue (add a little gas) at the time of drop-off.
I'm a little old school and don't appreciate this way of thanking patrons for their, up to this point, loyalty.
Previous review below is left for posterity's sake..
I can't believe how great this particular location is. They'll go out of their way to get you a car you like. And everyone is really chill - great vibe and great customer service.
Always my first stop for rental needs.
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April 2025 by Sandrea Butler
We had to return a Nissan Rogue because the car needed an oil change. It drove well otherwise. We picked another vehicle with no problem. Thanks
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August 2024 by Angel Barkum
First I gave two star because I was ask so much questions to rent a car at the location the manager there ask me for pay stubs my name of my job all this, And rented from enterprise for many years never went through this, I have my own car, was just going to Las Vegas, had to give my life history, if you don't use a credit card please don't go here they ask you your entire history, only person was friendly was the guy on the phone, I learned my never again to rent here.
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July 2024 by Jennifer Mellott
If I could give 0 stars I would! I rented a car through enterprise only because that's who my insurance agency partnered with. I only had the car for 5 days, but am being charged 9 days since it was returned on a holiday weekend. I spoke with both Cameron and Justina who were both very rude and not helpful in getting a refund for the unused days. They just magically dont call you back, then blame the customer for not doing THEIR job for them.I would never recommend using Enterprise, and especially not this location. Horrible customer service!
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July 2024 by Rapaahla Yasharahla
I'm a enterprise girl!! Yes I'm so happy with their service and yes even their prices. That the competitions can't sway me at all. I've been a member since 2017 so I'm locked in. Keep up the good work guys!! See you soon.
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July 2024 by Pamela Ernstine
I rented from enterprise in Salt Lake city. Used a prepaid debit card no problem it was so easy. Was told a debit card was fine here in reno. It was not. So my friend has a debit from a bank he offered to rent it for me. Nope. They want nv energy bills and another bill with your address. Not to mention your first born and a kidney. I only wanted to rent a car not get the run around. So now I can't go meet my great grandkids. Thanks for nothing enterprise. You should be more upfront with your policy's. The girl lied and said she left a voicemail on Friday. No my voicemail is full, she should have sent a text. U lost money and customers im telling everyone of your poor service. Of my horrible experience because of enterprise. Nothing you can say or do can rectify the situation your company caused.
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July 2024 by Erick Gill
Every employee interaction was superb. Best rental experience I have had
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July 2024 by Ghost Rno
Hasib was amazing, in and out in less than 15 minutes. Did a thorough walk around and inspected the car w/ me, gave me upgrade options.
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June 2024 by Martin Borrero
The staff where great and helpful. I did not any issues with my rental. When I was done they offered me a ride home.
