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October 2023 by Josh C.
Don't go the vacuums are not working at all and they provide no notice! You pay go through the wash and when you want to clean the interior you can't! Avoid this place it's a ripoff
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September 2023 by Alyne L.
So I asked to be signed up for the prepay plan, the employee gave me the card and next thing I know I have been charged again the same amount. In other words, he signed me up for a monthly membership, not prepay. For this reason, I only used one wash, because I thought I could use my other washes whenever I wanted. I tried to call them with no response, so I drove there. They were busy so they helped all other customer and I waited with my two kids. I explained the situation a few times, and the employee apologized and told me I could get a prepay credit and cancel my plan. He informed me that the employee who signed me up had been let go.However, I had already paid for 5 washes and used one. They employee said, sure we will give you a prepaid credit, but after almost 30 minutes they told me I had to pay again. I asked so I paid for 5 washes, only used one because of your mistake and you want my money again? They definitely need to have better staff, that was unacceptable. I just left, but I do not plan on coming back. The place is fine, but the customer service is ridiculous. Also, they had many customers coming back because the machine was not washing.
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September 2023 by Vince S.
This place is great! They have a multi-car monthly membership which is very reasonably priced and includes unlimited car washes for all your vehicles. The vacuums and compressed air are diy and are covered by canopy which makes it nice to get out of the sun. 4 stars because every once in a while there is only one person with a scrub brush and they only get one side of the vehicle but with the unlimited plan you just go through again ask them to get the other side :)
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September 2023 by Adam R.
I definitely do like this place because it's very close to my house. I do a feel occasionally especially with the bugs Sometimes it doesn't come off very well and I know they scrub it like right before you go in so if anything, maybe just ask them to kind of scrub it a little bit extra. For the price and everything it is really good it's convenient it's simple. The vacuums are nice and strong and they have compressed air to blow out the extra water if there is any. Free dash wipes too . The customer service has always been very good. Always happy and friendly when pulling up and ordering the wash that you want. Enjoy !
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August 2023 by Bryan P.
New ownership now charging $1 per 1 car scent that you can clip on ac vent in your car. What a joke ! This place was good but has just become another greedy business and cheap with there customers ! Not worth my $32 a month membership anymore.
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May 2023 by Tula Cope
Great caring personel do the job right.
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May 2023 by Vanessa P.
I used to come here all the time to get my car washed, and man I am so disappointed in the car was I got today. First of all, I bought the second most expensive car wash and expected to get the car scents. Was not offered that. My husband comes here frequently and is always offered several car scents. Now going through the car wash was fine. It was after that sucked. My car is barely any cleaner than it was when we first went into it. I am so disappointed in this car wash and their abilities. If I'm paying $17+ for a car wash, I expect my car to be clean. The vacuums are always broken and they don't suck up anything. I would not recommend this car wash to anyone and will not be back again. From the looks of everyone else's ratings, many feel the same.
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February 2023 by Joanna B.
Came through for a quick wash and vacuum before work. The pros: quick even though there was a long line, quick wash, and lots of free vacuums. Cons: my car came out soapy.... If it was just my car I would probably have given 4 stars because maybe the car wash malfunctioned or something. But looking around every car in the general shape of mine (mid size SUV) we're leaving soapy. I saw at least 5 other cars exiting soapy. That's not cool. For a $17 wash I would expect at the bare minimum a rinsed off car so that was disappointing.
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December 2022 by Barry V.
I had two memberships. I have enjoyed the good vacuums and carwash. Does a good job! I have a 7-week-old Ram 2500, dark blue, $80,000 USD. After using Surfthru exclusively for 10 washes, my truck now has thousands of scratches from their rotating brushes. I am 100% correct that the clearcoat over the paint was scratched by the car wash. The horizontal micro scratches were caused by rotating brushes. I could insist that the company pay $400 it will cost me to have them buffed out, but that would mean he would have to pay this for all of their customers, and this place cannot survive the cost of damaging then repairing customer cars by the thousands. I wish it was different. And, i fear that any automated carwash with a brush-style system will do the same. Unless it's touchless or by hand one should expect this kind of damage. Maybe it's okay on a white car?
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December 2022 by Eric H.
I have a membership here. I had been using another car wash until they raised their prices and I gave Surf Thru a try. Their wash seems to have more touch which ends in a better clean but something to be aware of for those who want to be careful of swirl marks in the paint. They seemed to add more things as standard that other places charge more for. I think it is a good deal for the money. Many are using it so be prepared for a long lines during certain times of day. Their scanning system frequently has problems which adds to the delay. Overall a place I would recommend for now
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November 2022 by Lisa T.
On 11/17/22 at 11:44 a.m., I took my car to the Surf Thru Car Wash on Virginia in Reno. I paid $17.00 for the "Ultimate" wash. After leaving the car wash, I drove to a nearby store and when I got out of the car, I noticed that the entire rear bumper and trunk area was still VERY dirty. I immediately returned to the car wash and waited in line behind several cars. The cashier was pleasant and told me to go ahead and enter the car wash again. I went thru the car wash again and when I got out, I parked in the vacuum area to check out the rear of the car. It STILL looked the same. By that time, there were a lot of people waiting in line at the car wash and I didn't have time to wait in line for a third time. When I got home, I noticed that the FRONT bumper area was also still very dirty. I know it's hard to find people to work nowadays, but this is another level of incompetence and lack of training! I'm done with Surf Thru Car Wash and won't be returning.
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November 2022 by Dorene M.
Was paying $19.99 per month for unlimited washes. Now they upped the price to $24.99 per month without authorization from us. Ridiculous!!
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November 2022 by Hollye R.
Before this location was opened I went to the one in Carson. Loved the workers there. Loved the atmosphere. So when this one opened I got the membership. Prices are a great deal! I love everything about this place. Yes I miss hand washing my car but this is super convenient and for the price and how often I go, it's well worth it. The dryers could be a bit better. But that's my only complaint.
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October 2022 by Cynthia T.
Have a 2005 Escalade. Heard a big bump on my car and when I left the air dry portion, my top brake light was broken in two and hanging. They insisted that their blowers were very strong and they have sign saying so. Please... Net-net, viewed video of me paying and it clearly shows no crack in my light. Owners are refusing to take responsibility for it and will not reimburse me my $600 for a new light. This is their oldest facility. Having to do small claims court to get reimbursed. Don't use this facility on Virginia Ave.
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October 2022 by Chris L.
Used to love this car wash as it is so close to where I live. But recently, as in the last 4 washes (all in the same month, car was not excessively dirty) my car still has dirt on the sides and rear when I exit the wash. This never used to happen but now it's every time.
