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October 2023 by Travis Hansen
This is the absolute worst Express I’ve ever been in. The return policy they quoted me is…”if you’ve tried on the garment you can’t return it”. But of course they didn’t tell me that beforehand. And who would assume such a policy? Never heard of a similar policy from any other clothing retailer. The lack of communication verges on unethical salesmanship. I’d pick another retailer if at all possible.
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October 2022 by Mindy
Good service & they ordered a dress for me that wasn't available in the store.
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April 2022 by Megan P.
Horrible customer service. This visit there were no Employees not on the floor or assisting customers. Additionally, last visit the two employees who were working were to busy talking about working at Macys to assist customers.
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December 2021 by Roy Rodriguez
Excellent and friendly staff, always helpful to the customers
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December 2021 by Kristine C.
I honestly love express, one of the stores I go to at the Meadowood mall. I bought a semi boots at the store, it was 50% off so I snag on the deal. I tried it first to make sure it fits well, It was good to go. I wore the boots on my way work this week, the boots is killing my toes and was unable to change my shoes to a different. I wore it one time as the only I want to wear it. Trying to exchange to a different size, that is all I need. I brought the necessary stuff receipt, the tags and same bag. I went to the store today 12/5/21 at around lunch time. The associate is polite to me, explained my situation that I just need to change the size of the shoes. Not a return or refund. But, unfortunate thing happened they can't exchange the shoes due to the return policy, first of all, she wants me to read the return policy on the table while I'm paying, when I paid for it an associate never told me about the shoe policy, which most stores will do tell you upfront. In return, the manager on duty requested to just purchase a new one, since she can't re-sell my item.. And now they never gave me back my actual receipt, when I called them about my concern, to read the return policy on the receipt, which I don't have it anymore. The other lady also told me to read it, no one can explain it to me properly, but just to read. It's the first time they mishandle the situation, and bombarded with the situation how they want me to buy another shoes.. I told them I will call the corporate, and need the actual receipt and the name of the manager. Now, the manager told me she can accept my exchange and can return to the store, imagine the hassle she gave me. I was at the store 30 minutes.. i wish this was handled fairly, I don't want to make a scene in the store, or argue for more, It feels pointless how they talk to me..
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September 2021 by Mary H.
EXPRESS is Fabulous clothes and Incredible Deals. High Fashion, Cozy styles, Super Trendy, Business attire.... All in one. Make this your #1 place to shop....
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September 2021 by Sean Kinsley
Staff was friendly and helpful. Good sales and good clothes.
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March 2021 by Amy OO 2.
I love the clothes here, and wanted something different than Macy's. I purchased a few pair of pants and was able to save $$$ for spending over a certain amount. Store has plenty of inventory and a huge discount area both for men and women.
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March 2021 by Amy O.
I love the clothes here, and wanted something different than Macy's.I purchased a few pair of pants and was able to save $$$ for spending over a certain amount.Store has plenty of inventory and a huge discount area both for men and women.
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December 2020 by Mirna Gomez De Paz
excellent service.?
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November 2020 by Allison Patterson
On my own... but love the clothes..
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February 2020 by John Ruddy
Great prices, good selection.
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December 2019 by poetic killa
I was very happy a really nice guy who works there helped me with my return. Very friendly.
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August 2019 by Karl Reinhold
The staff are friendly and helpful. The clothes are more expensive, and they are nice and there are deals.
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August 2019 by Rena Leslie
Good prices