-
January 2024 by Ann Cascarano
Great, safe, convenient location. Everyone here is helpful, friendly and well informed.Its not a chore, but a pleasure, to do business here.
-
December 2023 by april showers
Everyone is super helpful at this branch and very professional. Zulema is consistently welcoming and has a great attitude. Everyone at this branch is. I witnessed the manager dealing with a customer one day who wasn’t happy about something and she handled it In such a professional way that it seemed to change his attitude. It’s nice to be able to have a more personal relationship with our banker as opposed to a large branch where the players are always changing.
-
December 2023 by Courtney Loveless
I recommend anyone to open an account with First Independent and especially to go to the Robb Drive office. Zulema is always so nice and polite, we just love her!
-
December 2023 by Kristy Crabtree
The ladies at the Sharlands Avenue FIB Branch in Reno are the BEST! They are polite and attentive to all of my banking needs, and they ALWAYS take care of my dogs with doggie biscuits and treats.
-
December 2023 by nancy clary
I enjoy Zulema in the northwest so much, she is the most knowledgeable and efficient person and always willing to help. I appreciate her and the others at that branch.
-
December 2023 by Jocelyn Mora
I have been banking here for 8 years. Jessica the manager is the best! Always so helpful, professional, and friendly. Best bank to go to!
-
December 2023 by Maddy Alonso
I love this branch, they are always so friendly to me. Zulema always remembers me and is always very helpful!
-
November 2023 by Bill Felices
It was a pleasure working with Elsa. She walked me thru all the required documents. She is extremely knowledgeable, well spoken,and articulate.
-
October 2023 by Gigi S.
I have been with this bank for over fifteen years, and have always been treated well. Knowledgeable, friendly, and accommodating to go the extra mile for my needs. Zulema is so uplifting with her positive attitude and smile, that I look forward to any transaction I might have. Great establishment.
-
October 2023 by Cynthia Duncan
Everyone at this bank has been super helpful to our organization. They know us by name and really helped us a lot when we changed banks. Zulema has a great personality and is fun to work with and she has a great sense of humor. The rest of the staff is just as helpful. The staff at this bank is always quick to answer our questions or connect us with the resource that we need. It’s refreshing to have this kind of service.
-
October 2023 by Bill Abelman
Zulema and everyone at the branch are always kind and courteous and very professional!
-
November 2022 by Jeni Grana
The Robb Drive branch is great to work with< We have numerous commercial accounts, and the team is Always friendly and professional and get me on my way quickly! Zulema always addresses me by name and has truly been great to work with.
-
September 2022 by J Min
This is absolutely the best bank I have ever done business with, and I have used most all of the big banks. The tellers are amazing. Helpful, personable, courteous, and professional. I will continue using this bank for many, many years.
-
July 2022 by L D.
Nice people but not well-trained staff in personal banking or estate issues. Not their fault. Need to have proper training on higher level issues and have higher competency and professionalism. The staff, including branch Mgr are not allowed to talk to their legal departments by phone, they are only allowed to go through operations and message them and then 24 hrs to get a response back . Majorly bureaucratic. They do not seem to care much about the customer's issues. No sense of urgency at the legal department end. President of this bank needs to take note.
-
November 2015 by Juli Baines
We have been with First Independent for many years. With multiple accounts, business and personal, and several account changes over the past year, we have had a phenomenal experience. They are patient, supportive, and knowledgeable. When your bank knows you by name, you are more than another customer. Thanks Robb Drive FIB staff!
