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January 2024 by Karen Joy
Haven't been in a game stop in years. Stopped in and Kevin immediately chatted me up. After a couple of questions he recommended the game that has fully brought me back to my love of gaming. I couldn't be happier!! Thank you for keeping amazing customer service alive!
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December 2023 by rob scholl
Brandon was so helpful and knowledgeable about all the games and game platforms. He was very patient with my 11 year old and helped us find the best deals on pre owned games. Best customer service we have ever had!
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December 2023 by Christopher Hays (Spider)
Great place to go to get a good game or accessories. Too bad they stopped selling 360 games. Would recommend it to anyone that wants good service or a new game console.
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December 2023 by Gamer218
I like this place. I just wish there was more gaming stuff and less funko pops
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October 2023 by will wright
The posted hours on the storefront is horribly wrong. Even corporate has gotten onto the store manager about it and nothing changed. The true store hours are 12:30pm to 7:00 pm everyday
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August 2023 by Raughn Douglas
Refuses to swap out a defective controller, with proof of purchase, and less than 30 days old. Brand new controller. Took it to another store. Not a single issue. Bad customer service trained here. The manager on the phone told the employe helping me I was able to go to a controller repair shop. Like capn games. Don't buy new equipment here
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August 2023 by Marcus B.
Great experience and help from Brandon. This has been our go to store in Reno, several times he has been able to help with a sake or a return/exchange.
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June 2023 by Zee
5 stars!! Top notch service, these guys are great! I'm not a gamer and am not savvy to the tech lingo- these guys helped me get exactly what I needed for my daughter's Nintendo switch! Also thank you for the funny story! Great personalities here- thank you!
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May 2023 by Amanda Kennedy
The dude who worked there was super helpful, I was in and out in no time!!
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April 2023 by Nicholas Winslow
I'm standing in front of the location. Sign says open at 11. It's 11:23 and there's nobody in site.
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March 2023 by Ben T.
The worst gaming store I've ever had contact with. Horrible customer service!!! Was given a bad Xbox gift card called Microsoft since it was a bad card they adamantly refused because they said it was the retailers responsibility. Game stop aaid no and wouldn't credit it for my son. Will never step foot in there again or any other game stop store
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February 2023 by Jared martinez
Does not pay enough to have employees on a launch day. Doesn't have working phones either
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February 2023 by John Blevins
The staff was rude but the store was good
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January 2023 by Bonnie Sullivan
The guys here are amazing. Always willing to answer any questions and very helpful with the sales. Tom is amazing.
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December 2022 by Batman Awesome
P.O.S company. Don’t waste your money here.
