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April 2024 by Jason Bell
Best Buy is last resort for me when it comes to any of my electronic needs. I will not do business with them unless this is the only place where I can get what I absolutely need at that moment. Their customer service is absolutely atrocious. In store or over the phone. I honestly do not know how they are still in business.
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April 2024 by Ray H
Sat in line for 30 min. Finally left. Better to make an appointment. The guy sitting next to me had an appointment and he was still waiting when I gave up.
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February 2024 by Chantil Cripps
I took my tablet in because I forgot draw pattern over winter break from school. Sebastian was absolutely terrible. All he did was press some buttons and did not fix issue and referred me to ubreakitifixit. I did some more research and went home and plugged it into my computer and fixed it myself! I thought these guys were smart! Save yourself the frustration!
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January 2024 by Karin Taylor
Alex is great in internet mesh set-up and troubleshooting!
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January 2024 by Ian Jones
Never even got to speak with anyone.... the AI wouldnt allow me to ask a actual representative
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December 2023 by Paul Wyndham
It is never fun when you have hard drive failures, but the Squad did the best they could in the situation and replaced the drive that was under warrantee and reinstalled Windows for me.
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December 2023 by Dds
The Geek Squad is knowledgeable in all things electronic, it seems. They were patient with me as they helped me with the situation.
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December 2023 by Ruthann Cecela
Great customer service!
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July 2022 by Dove Hill
They are too lazy to answer simple questions and said they don't deal with ANY installation or repairs.
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January 2022 by Steven Rowe
Justuce Wick was the tech that came to get us all set up. Super knowledgeable and friendly!
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December 2021 by Andrei Soroker
Garbage squad
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November 2021 by Toni Brinkerhoff
The status of your repair page is horrible. All it ever says is your device is checked in and will be assigned to a tech soon. And then a day or two later you get a text or call that it's ready to be picked up.
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November 2021 by ophelia trujillo
Took my laptop in to be checked, I thought I had a virus, got it checked, turns out I didn't. Was in n out of there within 20 minutes. Guys at the Geek Squad were great!!!!
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November 2021 by Susan Brabo
They were great very helpful I wish I would have went there first and instead of somewhere else where I was ripped off $1,500 fixing a computer that couldn't even be fixed I have an appointment to take one of the computers back that can be fixed I can't wait to see that computer fixed so I can use it thank you for all your help
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November 2021 by Lozia Lopez
So far so good. Will not know how good the total service is until the job is finished.
