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February 2024 by Gunther Sprecher
Ordered a new LG refrigerator. Standard model (not a built-in or panel-ready) Delivery crew did a quick, clean, & professional job of delivering the fridge. I would recommend them. I’m very disappointed with the purchasing experience w/Home Depot. Everything pointed to the new refrigerator being installed and the existing one hauled away. I got a call the day before delivery saying the fridge would be dropped in the driveway or garage. The dispatcher claimed the fridge was a “built-in unit”which it is not. She claimed at 42” wide they consider it to be a “built-in unit” and that install & haul was not their responsibility. Very frustrating, and will add an additional $1,000 to the total cost to have this refrigerator installed and the old one hauled away. This should have been made abundantly clear at time of purchase.
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January 2024 by Tom Lew
Shea at the online (Roadie) pickup desk is a ROCKSTAR. Definitely had an above & beyond assist in late January 2024. ??Would love to see an update \ refresh to parking lot here??
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January 2024 by Michael Sabella
Best HD I've been to. Ask for Janet to help you. She was amazing!
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January 2024 by Patrick ORiordan
Needed a toto toilet, they brought it out an loaded it. Bought on line. Good experience.
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January 2024 by gordon gross
Found what I was looking for.
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January 2024 by John M
Generally, I really like this store, but I just bought a $1199.00 Ryobi dual-stage 40v snowblower that they assembled. Got it home, charged the batteries, and it would not run at all. Only the headlight would turn on, otherwise completely dead. So, obviously, they don't test the equipment to make sure it runs after they assemble it. The only available replacement was in south Reno, so I had to load the pos up, drive all the way to south Reno, and exchange it for another one. I made them fully test the replacement snowblower before I took it home. The people were all really nice, but it was still a pain. Home Depot, if you bother to read this, please test any cordless equipment that your workers assemble BEFORE putting it out for sale.
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January 2024 by Sean Goodrich
Home Depot is the GO TO store for EMERGENCY NEED to MAMA MAKE A ME WORK!Big boys listen to MAMA!Especially her HIT song"HONEY DO"From experience that means "NOW"!!!
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December 2023 by Thomas Nordseth
Was looking for light bulbs, drop the one I had and it broke. 2 h.depot employees came over to make sure I was okay, and ask if I was able to find my bulb. Great service. Thxs! Guys!
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December 2023 by Madison Chou
The store itself is great and some of the workers are good but yesterday december 2 2023 I went to the building workshop for kids with my kids and we went in and when we started painting this old guy with bells on him one of my daughters grabbed a snack and a juice from the front because they were giving them out and he said to put it back and some other kids took the rest and my daughter didn't get any hut he let everyone else have there juices and snack and my other daughter was forced to put hers back to and maybe it was because my kids are older but that is no way to treat someone especially a kid and all the other kids were able to have there's even kids older than my kids.
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December 2023 by A P (Insaneprson)
I don't mind the store, I just hate how loss prevention always follows me every time at just this location. I've always had this issue at Home Depot so I feel very uncomfortable shopping there.
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December 2023 by Terry Bailey
Online order came missing two batteries. They can't just replace the batteries that are missing that are in stock. They must order them and then I have to come back a week later. I live 45 minutes away. Super inconvenient. Do not order to the store. Customer service is incompetent
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November 2023 by Marcus Barrett
Such great service from Jason and Grant on the even exchange of a Husky Tool Bench that came botched. These 2 made me feel welcome and not an inconvenience.Ty also to Katie at checkout. You guys seriously have some great employees.
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November 2023 by Erock4138
As far as a big box store, they mainly had what we needed. Workers assisted as well as they could. Most everyone knew where the products were that I required and offered to take us to their location.
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September 2023 by Chris Battenberg
Great store, clean, items are stoked well and the service is paramount. Armando in the paint department can match any color you bring him, with ease!
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August 2023 by James D.
This Home Depot sits right to I-80 in Northwest Reno, but you need a road map to find it once you exit the freeway at the West McCarran exit. The store is clean but short staffed. It just wasn't my day, as they were out of stock on all 3 items on my shopping list. Ending up at their competition's big box store, they had all 3 items in stock at slightly better prices.