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October 2025 by Bryan Hedges
This division of Intuit Quickbooks is a joke with the worst customer service I've ever experienced with a company. They made a glitch of a few hundred dollars on their end that stopped our outgoing Quickbooks vendor and payroll payments for over a month. It took weeks of trying to call to get through their long phone hold times. While waiting, we switched all our payment and payroll services to another vendor. We are much happier with them. Intuit needs to fire everyone at this location and close this division and add a new, more customer oriented group that actually follows up to help customers when their software has glitches like this. Read all of the other reviews and it appears this is a constant problem with this division of Intuit Quickbooks.
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July 2025 by Matan Volach
💥FRAUD ALERT PLEASE READ💥
Dear friends,
I am posting this because you all know how hard I've worked as a small business owner over the past 5 years.
For the last 5 years, I have used Intuit QuickBooks to send invoices to my customers and for the last 5 years, I have had no issues.
Three weeks ago, Intuit QuickBooks suddenly, and without explanation, completely disabled my payments account (80% of my customers pay with credit card) AND held $1,500 of my hard earned money, claiming they will deposit the funds within 60-90 days??
I've spent at least 7 hours over the phone trying to find out what I did wrong and to fix it, but in three weeks I've just been tossed around from representative to representative. This company says they care about small business, but I'm starting to think they actually hate us. Why are they doing this?
Do you have a small business, or are you an accountant that works with small business? What do you make of this?
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January 2025 by Ed Clark
Horrible service, ordered Turbo tax 2 days ago from costco on edelivery, still dont have the program, no way to contact Intut, dont buy it this year from costco cant cancel or get a refund.
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December 2024 by Jade Emmer
I have used QuickBooks desktop for over a decade. In the last couple of years, whenever you need support, they spend longer verifying you than helping with your issue. Customer support has been outsourced to the usual tech support providers who barely speak English.
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November 2024 by Brett White
Terrible service quickbooks sent out a payment twice that we only submitted one time this cost our company $1400 and 6 hours on hold to get hung up on. Avoid them
At all cost you’ll save money trust me!
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July 2024 by Christen Hailey
total rip off, horrible customer service, don't use - they'll steal from you and there's nothing you can do about it.
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October 2023 by D S
i have been a loyal customer to QuickBooks for years. My husbands bank was hacked, and the bank choose against our wishes that the best course of action was to close our bank down, and reopen a new one. My first thing to do was I immediately and promptly changed my account information in quickbooks. 6 days later they debited my old account spite me changing the information and the charge came back of course as nsf. quickbooks having access to my account could see the old account had fraud activity since the bank refunded the transactions notating the fraud. As soon as I saw that quickbooks made this terrible mistake of debiting the wrong account, I didnt sit and wait for them to call me, I immediately called them to resolve the issue. I notified them they had made a mistake and tried to take the funds out of the old account and asked them to take it out of the correct account that I had given them 6 days prior their attempt to debit. They said they could not debit my account due to the old NSF and that I would have to run to the bank and pay $40 to do a wire transfer to them. I told them, 1. I would not pay $40 because they made a mistake, and 2. it is impossible for me to do a wire transfer. I need a second alternative to pay my bill. They said there was none. This was the only way and they would not accept any other payment option. They told me it was their policy to wait 10 days before changing account information in their system to "protect me from fraud". Not something logical, like HOLD ALL TRANSACTIONS FOR 10DAYS. They will just not use the new account for 10 days, and then punish you when they use the old one in that time span. I continued for months to call them to ask for a means to pay and they continued to hold fast they would only take wire transfer. This is also not safe because online there is great warnings to not send wire transfers as it is a great way to be scammed, and once your money is gone its gone. I offered them to debit out of the correct account I gave them prior their debit of the old account, I offered to make a credit card payment, or mail a check or certified funds which they declined all options. They have now sent me to their attorney which shockingly can all of a sudden take my credit card payment but for an additional $300. You cannot trust them.
(Not to mention I can confirm the horrid customer service others complain about here where they leave you on hold for hours or do little work to provide customer service.)
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March 2023 by URNFC
They don’t help you with anything all they want is your money
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February 2023 by Dwanda Schwarz
i have been a loyal customer to QuickBooks for years. My husbands bank was hacked, and the bank choose against our wishes that the best course of action was to close our bank down, and reopen a new one. My first thing to do was I immediately and promptly changed my account information in quickbooks. 6 days later they debited my old account spite me changing the information and the charge came back of course as nsf. quickbooks having access to my account could see the old account had fraud activity since the bank refunded the transactions notating the fraud. As soon as I saw that quickbooks made this terrible mistake of debiting the wrong account, I didnt sit and wait for them to call me, I immediately called them to resolve the issue. I notified them they had made a mistake and tried to take the funds out of the old account and asked them to take it out of the correct account that I had given them 6 days prior their attempt to debit. They said they could not debit my account due to the old NSF and that I would have to run to the bank and pay $40 to do a wire transfer to them. I told them, 1. I would not pay $40 because they made a mistake, and 2. it is impossible for me to do a wire transfer. I need a second alternative to pay my bill. They said there was none. This was the only way and they would not accept any other payment option. They told me it was their policy to wait 10 days before changing account information in their system to "protect me from fraud". Not something logical, like HOLD ALL TRANSACTIONS FOR 10DAYS. They will just not use the new account for 10 days, and then punish you when they use the old one in that time span. I continued for months to call them to ask for a means to pay and they continued to hold fast they would only take wire transfer. This is also not safe because online there is great warnings to not send wire transfers as it is a great way to be scammed, and once your money is gone its gone. I offered them to debit out of the correct account I gave them prior their debit of the old account, I offered to make a credit card payment, or mail a check or certified funds which they declined all options. They have now sent me to their attorney which shockingly can all of a sudden take my credit card payment but for an additional $300. You cannot trust them.(Not to mention I can confirm the horrid customer service others complain about here where they leave you on hold for hours or do little work to provide customer service.)
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April 2021 by Deborah Davis
Intuit is so easy to use, I love it! I have never had any issues whatsoever using Intuit.
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February 2021 by Eugene Pinchuk
terrible company! Over 200 hundred people are waiting for their checks today and you tell me to wait 7-10 business days. I would give 0 start if I could.
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February 2021 by Ryan Kunzi
I have been on hold a half-hour, then I was dropped by a representative. Now I am on hold for two hours. She says the entity change will take two weeks and that I should wait. There is not phone number for the department. Your customer service needs an overhaul.
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June 2020 by J Cook
They laid off all 700 employees in Reno, NV with no warning on 6.22.20 after transitioning services overseas. Thanks Intuit >=[
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January 2020 by Paul J.
Horrible, buggy software and web site. All kinds of obstacles and hassles. Spent hours on the phone and chat with Intuit, with horrible results. Couldn't fix the problems. Couldn't diagnose or trouble-shoot the problems. And we're a simple 4-person payroll. How tough can that be? Intuit sends links that don't work. They send "watch my screen" apps that don't work. Their web site doesn't work. Horrible. Absolutely horrible. We are changing to a different payroll service.
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October 2019 by Dread Star
Love working here. Rare to find a company where other employees care about each other the way employees do here.
