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August 2023 by Erica Garcia
Just wanted to go on here and express my gratitude to the representative that helped me choose my first pair of Dr martens. I was looking for boots for a concert that was days away she was knowledgeable about sizing and even recommended the basalm to help break in the leather. Truly helpful I did not get blisters which made my concert experience that much better ? once I get her name I will update my post.
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March 2023 by M S
Best customer Service great stuff ?
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September 2022 by Rm F.
went in today and lexi was such a huge help. everyone was so nice, helping me find the perfect pair and the perfect size. i had an amazing experience buying a new pair of docs and will definitely be back, great employees!!
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August 2022 by Sydney Ramirez
friendly staff and had amazing knowledge for the shoes and helped me pick the perfect pair!! :))
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August 2022 by Deejay D.
I stopped in here today looking to buy a pair of Sperry's. Walked in and no welcome. No worries. I began looking at some shoes while the 2 employees stood behind the cash register talking high school drama stuff. I was the only one in the store so I know they weren't busy helping other people. I tried on a couple pairs of shoes that were on the shelf. I was there for a few minutes and they didn't bother on assisting me. I looked on their website and saw they had what I wanted and was going to buy them. Another customer walked in and they welcomed them. I ended up walking out. At least I was able to try a pair that fit me so I decided just to order online. Come to find out it was cheaper online. I guess the good thing about them ignoring me helped me save a few dollars on a pair of shoes. You know they say. Good help is hard to find. Journeys? This is one journey I will not travel to again.
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February 2022 by Chris
Lacking customer service
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April 2021 by A M
Great shoe store. However, they switched my shoe and gave me their display shoe which was 2 sizes off from my shoe size that I purchased and I was very upset because I live 200 miles away from reno and they are my nearest journey shoe store. However; I will keep shopping at Journeys
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January 2021 by Ricki Jarmon
Incredible manager working here, guided me through my most menial questions and was a good source of advice for what I should choose. Definitely a place to stop of you want some fresh shoes.
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July 2020 by Ryan Hartley
SOCKS BAD! I do NOT have fat ankles!
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January 2020 by Cindi R.
I bought some shoes for someone online. The person went to the store to return them because they were the wrong size. They didn't have the right size. She couldn't return them without my card even though I sent her with the receipt! Journeys can't compete with other companies that have a reasonable return policy.
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November 2019 by Jon Hurst
Really appreciate all the throwback lines of products.
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November 2019 by Glenn Celis
Great place for Thise which needs styles to match their Hobbies like skateboarding
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September 2019 by Gintare Sepetkaite
Employees were rude and impolite. Truly disappointed.
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September 2019 by Gabrielė Šimbelytė
Very rude supervisor
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July 2019 by Erika Vanecek
Excellent service. The manager and associate in the store were friendly and helpful. I was able to get exactly what I wanted: a pair of Dr. Martens sandals!