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February 2024 by Dustin D.
Worked with Kay through the design process of my fiancés engagement ring and she exceeded all expectations! Her knowledge and service made her such a pleasure to work with! She has earned my jewelry business moving forward!
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November 2023 by Thomas A.
Celebrating our anniversary we've decided to upgrade my wive's wedding ring. Lisa met us with a friendly smile and introduction. She cared for our every need and laundry list of questions. Her attention to detail was wonderful. My wife was overjoyed with what was chosen all under budget! When looking for any women's jewelry we recommend this store as top tier local Reno jewelry location. Great experiences everything worked out amazing.
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October 2023 by Alex Hall
Shaun was very welcoming and helpful in assisting me with resizing a ring. The jeweler managed to finish the request in two days, for which I’m very grateful. Highly recommend!
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October 2023 by Terri L.
Wonderful place to shop for jewelry! I have been using Kenny G for years and won't go anywhere else. I have purchased pieces, had things custom made and have had things repaired. Sean and the entire staff are always friendly and knowledgeable. They happily take time to show me things or answer questions, even if I don't buy anything that time. I am very hard on jewelry, and have had items serviced or just cleaned many times. Including prong repairs, replacing stones, putting safety backs on earrings, and moving stones from one piece to another. I've never had a problem with any of their work. They have items in every price range, so skip the big chain stores (like in the mall) and get better quality for your money!
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September 2023 by Cheryl Czyz
I had to give a shout out to Lisa and Sean at Kenny G. Talk about the best customer service. I am a small potatoes customer to them and they treated me like I bought a 10ct diamond ring. They are so professional, timely, pleasant and knowledgeable. They helped me with a little situation that was a big deal to us even though not to them and gave us options. The entire staff at Kenny G was amazing and I think each one of them helped me at some point. When I am ready to buy something again or especially something nice, I will certainly go there. Thank you Kenny G!!
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September 2023 by Bradley Pew
Excellent customer service! I brought in a watch to be authenticated and Shaun went out of his way help me. I didn’t even purchase this watch from Kenny G and the staff still went above and beyond. Even replaced a bad pin at no charge for me! Cannot recommend these folks enough!
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September 2023 by Nikki O'Brien
Sean is exceptional, he provided us with quality service and has earned our business for years to come.
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September 2023 by Cheryl C.
I had to give a shout out to Lisa and Sean at Kenny G. Talk about the best customer service. I am a small potatoes customer to them and they treated me like I bought a 10ct diamond ring. They are so professional, timely, pleasant and knowledgeable. They helped me with a little situation that was a big deal to us even though not to them and gave us options. The entire staff at Kenny G was amazing and I think each one of them helped me at some point. When I am ready to buy something again or especially something nice, I will certainly go there. Thank you Kenny G!!
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June 2023 by Jenna Santana
I am so thankful to Kenny G Jewelers. This place is WONDERFUL. My fiancé gave me a beautiful ring with a moissanite centerstone, that has a vintage look to it. It was not purchased at Kenny G, but I recently decided that I wanted to upgraded to a diamond. I purchased a lab grown online from Brilliance a 1.33 carat oval centerstone thinking it would fit in my ring. It was too large for my ring unfortunately. I brought it to a couple different local jewelers and every one of them said they’d have to completely build a new ring, costing thousands.I decided to go to Kenny G, and the most amazing woman helped me, Kay. She felt very sure about my ring being able to be reworked to accommodate the new centerstone. Oh my gosh was she right, it came out beautifully!! I am so pleased with my ring and truly couldn’t be more please. She was so incredibly accommodating, ingenuitive, and an all around pleasure to work with. I will continue to go here for any future jewelry purchases!
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June 2023 by Jenna S.
I am so thankful to Kenny G Jewelers. This place is WONDERFUL. My fiancé gave me a beautiful ring with a moissanite centerstone, that has a vintage look to it. It was not purchased at Kenny G, but I recently decided that I wanted to upgraded to a diamond. I purchased a lab grown online from Brilliance a 1.33 carat oval centerstone thinking it would fit in my ring. It was too large for my ring unfortunately. I brought it to a couple different local jewelers and every one of them said they'd have to completely build a new ring, costing thousands. I decided to go to Kenny G, and the most amazing woman helped me, Kay. She felt very sure about my ring being able to be reworked to accommodate the new centerstone. Oh my gosh was she right, it came out beautifully!! I am so pleased with my ring and truly couldn't be more please. She was so incredibly accommodating, ingenuitive, and an all around pleasure to work with. I will continue to go here for any future jewelry purchases!
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March 2023 by Tracie A. C.
I went in last March 2022 to have my ring looked at and cleaned just to make sure that everything was good. they set it needed a repair and cleaning. picked up my ring paid and and writhing a few months I had lost my complete center diamond. went back in. I was made to feel as it was my fault and that I was rough on my ring. mind you now I have warn the same ring for 40 years with no issues evert. got a new center diamond replaced. took it back in because I had notice there was not a prong on one side of the diond and then at that time had 4 more small diamonds place 2 on each side. low and behold again I have one of the diamonds I just paid to have put in has fallen out and I have had nothing but issues with the prongs getting caught on fabric I have contemplated what to do at this point on wether to return and show them these issues once more to the. have to listen to them blame me for my diamonds fallimg out when clearly it is there jewelers issue. I went to Diamond jewelers for another opinion and they said that my center stone is not sitting straight and set to low and clumped on one side and the diamond that's gone did not have a good fit around the setting and the others ones don't look good either. I would advise you find another place to take your Jewlrey. my daughters ring was also done there and her setting also not done well. 40 years with no issues and I take it in and I've had nothing but issues back to back with this jeweler. I'm devastated and I'm considering speekimg with my attorney about this. now I have to pay all over again to have my ring done correct and replace the lost diamond. I paid over $1000 for 3 trips in and still sitting with a loss.
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December 2022 by Deborah L.
We had the very best experience at Kenny G's. Service and products are outstanding. Highly recommend this company for all your jewelery related needs. We are new to the Reno area and they were recommended to us. So we are passing it on.
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September 2022 by Mely S.
So here's the back story; I had two rings, one that my dad gave me when I was 9 years old and the other one was the keyring of a 14k gold keychain my dad had with him the day he passed. I kept them but I couldn't wear them because they didn't fit anymore. A friend of mine recommended Kenny & G and I couldn't have found a better place to create such special piece. Kay (who is amazing btw) helped me redesign them and the final result turned out fantastic. They soldered them and added the precious stones. The stone in the center is my dad's birthstone and the ones on the side are my birthstones. I am so happy I got to wear this ring on my wedding day! This ring has an unmeasurable value for me #SomethingOld #SomethingBlue 1st pic -- before 2nd pic -- after
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August 2022 by Rhona G.
While visiting family, we had a couple watches that needed batteries replaced. We called first for more information and received helpful/friendly service. They are able to replace the batteries with any amount donation. So we went and greeted well upon our arrival. They have clear display cases and comfortable seating as you peruse their merchandise as we awaited the replaced batteries of our watches. They were quite speedy. Of course, we provided a reasonable donation for their appreciated customer service
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June 2022 by Lori O.
My husband and I went shopping at every jewelry store in Reno and Sacramento to replace my wedding diamond that had been lost. We ended out search at Kenny G because we not only found the perfect ring but the customer service, quality snd expertise here was so above and beyond everywhere else. Shaun was the most knowledgeable and helpful jeweler that we've ever met. He explained more aspects of diamond quality and comparisons than I have ever heard of l, far beyond the basic 5 C's of diamonds that the chain stores can tel you about. Being a family owned and operated store shows because every employee knew my name and the ring I chose, when I hadn't even met them before. My husband and I were sold first on the experience and the passion that everyone there has before we even found the ring. We will never shop at a chain jeweler again because the quality and expertise is far below. Thanks Shaun! We are Kenny G customers for life!
