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March 2024 by Kristen
Highly recommend going here! The team in the front provided great customer service. My technician Eric took good care of my needs and explained what was going on with my tires! I will be back for future business. Thank you all for such great service today!
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February 2024 by Marina Thibeaux
I am very please with a wonderful job and customer service that Les Schwab Tire Cent
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February 2024 by Tyler Locatelli
Shoutout to Sean, Aaron, Brandon and Michael. Been in a few times and they’ve been awesome. Go check em out!
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February 2024 by Lewis Domingo
Staff was helpful and friendly!
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January 2024 by jessica whitstone
Absolutely ? so wonderful ?They fixed my tire with no charge! ??? There was apparently a bolt in it and a screw and they fixed her right up!!Thanks guys!Happy new year!!!! ???✨️
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December 2023 by Alex Graham
I recently went to this Les Schwab for a basic alignment. I called originally to make an appointment. I never received any confirmation for the appointment., and I wish I knew his name, but he never actually made it...So I make another appointment. I go in, and 45 min. in they call me up to the front to let me know my rack and pinion is broken and they can't help me and I need to go to a dealership.I know my rack and pinion isn't broken. I then make an appointment two days later at Big O Tires for an alignment, and they get it done no problem. They did let me know my left tie rod end was leaking, but that's an easy fix, and certainly not a broken rack and pinion which is a big and expensive fix...Needless to say, be careful. I have had issues at Les Schwab before, didn't go back for years, gave it a shot again, and I'll never go back.
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December 2023 by Jet Richardson
I have taken both of my cars here multiple times with lackluster service and ridiculously high prices for those services. Once, they charged me for a tire pressure sensor monitor replacement. My car did not have this feature. Next, I requested an alignment there. The workers told me they could not align my car due to their inexperience and lack of knowledge of that particular vehicle. Finally, I took my car in for a brakejob. The workers completed the brakejob, totaling a cost of almost 1000 dollars, and did not even bother to put all 5 lugnuts back on the car. Pathetic service, pathetic prices, go to another Les Schwab!
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December 2023 by ryan nisberh
I waited 4 hours for the lady at counter to great me with a rude what do want when I approached to see if my car was done.The guys working in the back on the cars glared rudly at me the hole time I was get 4 new tires.This is one of the most judgemental stores I have ever been to and I have visited around 12 different stores in the US and this location treats there customers like trash based on what they wear.
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December 2023 by Dan
I have always had good luck with this location - until today.I damaged a sidewall about a month ago on my Volvo. I spoke with Eric and learned that that particular tire model had been discontinued meaning I would need a set of 4 new tires. They were essentially new tiresEric then was able to locate one in inventory and ordered it for me- good news.I let him know that it was not a rush as I had swapped to my winter wheels but was appreciative that he was able to locate the tire. He ordered it and called a couple of days later to let me know it was done.I let him know that I was traveling and wouldn’t be able to pick it up for a bit, but he said that was not a problem.I went in today to settle up and grab the wheel. The guy at the front desk could not find my paperwork and disappeared for 10 minutes. He came back out and said he had good news, they found my unmounted wheel (apparently they had planned to throw it away). He let me know that they had to unmount the tire and sent it back.I asked him why they didn’t call me as Eric and I had discussed this. He said that Eric claimed I had changed my mind.I then talked to a Sam who appears to be a manager.He gave me a different story. He said Eric said that he called me and I said I didn’t need them until summer so they decided to unmount the tire and send it back.When I referenced the company slogan of doing the right thing since 1952, I got a shoulder shrug and no problem ownership. Sam just told me it was a communication problem and that it was everyone’s problem.I left. I have a call into corporate as this is not how Les Schwab would have treated a customer.Now, unfortunately I may need to buy 4 new tires due to Eric misrepresenting our agreement and nobody in the garage making a call prior to unmounting and returning my tire.
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November 2023 by Daniel Allred
I spent 5 hours in the store waiting for an estimate on brake replacement and new tires. I asked three times during that time how long the wait would be and each time the actual wait was much longer than what they said. When I finally did get the estimate the brakes were going to cost me 100 dollars more than the dealer estimate and the cheap tires 250 dollars more than the DEALER's price. All that waiting and inflated price and they couldn't even have the parts in for the replacement for another 5 days... Terrible
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October 2023 by X Factor
Checked my brakes and COMPLETELY missed the caliper being stuck. Just wanted to upsell me. Never going back!
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September 2023 by Steve Stillar
Updated after a five star review last year.So disappointing. After years of going only to Schwab I had new tires installed ( $1750 worth, including alignment) ) a few weeks ago. After installation the tires were not cleaned, pressures varied from 36 to 40 psi, and one tire didn't have a valve cap. I complained over the phone, by text, and by email and received no response. It makes one wonder what else was neglected. Not the service that kept me going back year after year.
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September 2023 by Lee D.
Quality/Quantity - New tires for one of my cars a few years back. Had an issue which they fixed after a few trial and errors. The stem was leaking.Had a flat (nail) on our other car (from the Home Depot on Northtowne) which they repaired today for free and in less than the promised 1.5 to 2 hours.They also do brakes, alignment, batteries, shocks & struts, etc.Financing available.Atmosphere - Good size location. Open 6 days a week from 8am to 6pm and 8am to 5pm on Saturdays. Closed Sundays.Coffee, wifi, water, and movies streaming while you wait.Service - Good. I also get maintenance emails from them often.Price - Free today. Sorry, not sure what I paid for my tires on the other car, approx $400 for two tires + alignment.Owner Suggestion - Congrats on your success in Reno since 1997. Also congrats on Les Schwab success since 1952 with 500+ locations.2020 family owned business sold to SF investment fund.
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September 2023 by Debbie M.
Bought my tires at Les Schwab on South Virginia Street a few months back. Had a low tire. I was told I had a nail and it would be an hour+ wait time. The man was very nice and put air in the tire. I told them I'd come back. I called later to schedule an appt. and was told they had no appointments until next month. Seriously it's the 7th of September I called the other location on Virginia Street and was told no appointments for two weeks. I got on line and scheduled an appt for two days later. Then I said to heck with it and had the tire repaired and cancelled my appt.
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August 2023 by Laura M.
Very kind and helpful, speedy, affordable work. Very different from tiresplus across the street. Definitely come here.
