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November 2023 by teran kennard
They have really done a fantastic job of making my experience wonderful. Love my new jeep! If you are thinking of buying a new car/jeep/truck, I'd definitely recommend Lithia. Please ask for Ruben and or Juan in the sales department. They are wonder and will work hard to get you the best deal. They are so patient and polite. Wonder human beings. And if your really lucky you will get Colby in the finace department. He is absolutely awesome! They are the best! Thanks so much guys!
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November 2023 by Austin H
I’m only here to brag on all the great people involved in my XKR purchase. Go see Ashton, he’s the best used car salesman in the world. I’ve owned 48 cars, so those are high marks. He did perfect with selling me this new toy, his boss was amazing to work with, the entire sales team there is perfected. I think we had to deal with 15 mins of paperwork and then I was on the road. Car had some issues once I got it back to Dallas. Not a problem when you purchase with these guys! Bob Pearce in service is my man, if I wasn’t already married, I’d invite this guy to my wedding. Great to work with, perfect communication and the respect he provides is off the charts. He got $7k in repairs done on my new (used) car and all I did was call and say “hey, this isn’t right” it’s was butter smooth from there. Car is back and wonderful. Every person looking for a used car needs to buy here due to Ashton and the 60 day warranty that comes with every used car purchase. Once again. Thank you Bob Pearce and a special thanks to the GM because I know even the big guy was involved with this one at one point and all I can say is- Seamless. Perfection. Thank you all! We are customers for life. Quick shout out the my guy in finance, also perfect to round it out.
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November 2023 by Petr Dubrova
Lithia Jeep in Reno was a great place to buy my new car. Ashton was my sales rep. He was very knowledgable on the vehicle and all the different features. He was very patient and he walked me through everything to become familiar with the vehicle. He's been in touch with me even a month after my purchase to make sure I am happy with my purchase. This dealership isn't one and done. They stay in touch with you, they answer any questions, and solve problems long after you sign on the dotted line.
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November 2023 by Tchen_Exe
Everyone here has been exceptional and incredibly nice. I personally worked with both Chris and Ricardo to purchase my first vehicle. They made the process easy and have set me up for the next year's to come while being professional and caring about the services they're providing.I will be coming back for my next car purchase and any servicing on my car.
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November 2023 by Tuesday H.
I purchased my 2020 jeep wrangler in August of 2020. I love it! My dream car. One year later I purchased again from Jeep. A 2019 jeep renegade for my 16 year old daughter. The sales department is awesome. Sales a five a . The crew and Tony are great to work with. However the service department is less than desirable to deal with. I have life time oil change with my jeep. It's a four week wait for oil change. !Never! Can I walk in the quick oil change and get a oil change that day. Shout out to Volkswagen for always being kind and helping the same day.
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November 2023 by Robert M.
Took my trailhawk in for an oil change and rotation of tires. PSI was off so we told 'Tony' that the tires were low on air and the sensor light was on Lo and behold, the PSI was not at 36 as required, but 32 PSI. tony told us to drive a few miles and the tires will fill up with air. yea right. Last service jeep lithia did not tighten the oil plug and oil slowly leaked out. Worst dealership service department. Is this on purpose? Just come on back and we will fill up the tires.....trading the jeep in for
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October 2023 by mary porteous
Love my new Jeep! Seat massagers to keep u comfy on long drives, hydraulic lift of 11” & 4x4 to tackle driveway berms & unplowed roads to be the first to hit the slopes on a fresh powder morning!⛷️❄️☃️
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October 2023 by Leona Lightner
Large variety of beautiful Jeeps to choose from . Outstanding customer service, Amazing discounts and incentives. Our salesman Reuben was very knowledgeable and helpful. We love our new Jeep grand cherokee. We had a great experience with Tony and his team. Thank you for diving in for us and we will be back !!!
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September 2023 by Brian Sooudi
Everyone at the dealership is amazing. Robert Black in sales did a great job getting me exactly what I wanted. I recommend them and will go back there for future purchases.
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September 2023 by Devin C.
Tried to phone them at 11 am on a Monday- no department would pick up the phone.. needed parts dept- no answer, then tried Sales, then tried service.I was trying to confirm my parts ordered "online" were in fact true OEM parts. Any business that caters to the public and is in the "service business" that cannot answer their phones does not deserve any great reviews-I wouldn't shop here or buy a car.
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August 2023 by Santianna G.
Went in for recalls on my wagoneer , was told I would get a cleaning and my gas filled. None of those were done, would have a 5 star if it was.
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August 2023 by David Hewitt
Overall extremely happy with the service I received here. Charlie and Rob took the time to understand my problem and unique request for the rear door gate and were able to work with me to get it solved. Thank you very much!
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August 2023 by Nena Barlow
I was traveling through and had a few small service issues that needed immediate attention: a missing gas cap and a service charging light. After being told in Kingman that they couldn’t help me without an advance appointment, I called Reno’s Lithia Jeep and they were able to get me in the next morning, replace my gas cap and scan my computer codes. Not only were they understanding of my urgency (on my way to a rally), but they were thorough and friendly. Service departments of this caliber are few and far between!
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August 2023 by Michael LaFee
The process of the purchase was pain free! Sean & Steven are both wonderful to work with. I would definitely recommend them and Lithia! Thank you again.
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August 2023 by Greg K.
I bought a used car a year ago and it threw a check engine light and took them 2 months to figure it out and made excuses and ignored my calls. I refuse to go back to Lithia Chrysler for any service I'll pay cash to fix my car before I ever go to Lithia Chrysler. I canceled my warranty because I didn't want to do business with Lithia Chrysler anymore. Do not buy cars from them all they care about is money and not customer service.