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March 2024 by Anna R.
I came in here to get my watch adjusted and was out within 10 minutes tops! The staff was amazing!! Special mention to Brian for engaging in a conversation.
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February 2024 by Fútbol Antics V.
I've recently dropped two pieces of mine off and was told they would be ready in two weeks. However, when I returned two weeks later, they could not locate my pieces and I was then told they were with a jeweler. I had to return later in the week. A week goes by and still nothing. No phone call, absolutely nothing. This is absolutely unprofessional and unacceptable behavior, especially when it comes to people's sentimental items. I definitely will be avoiding this place and warning all my friends, family, and acquaintances about this!! TERRIBLE
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January 2024 by Judy M.
Really like the service Morgan provides. She is very detail and friendly, I was really concerned about anybody fixing my 24K Chinese gold chain, my mother gVe me on my 20th birthday. But I'm confident that this place can make it right. Plan to bring more jewelries for them to fix
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January 2024 by M R.
Wonderful experience with Morgan and Brian. We came in with a 20 minute time line (lol I know!) to get a pair of wedding bands for our last minute elopement - and they catered to our needs! They even sized it! Truly beautiful selection and items - and our bands were perfect. So kind. I can't wait to go back for our anniversary and get another piece!!!!!
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October 2023 by Rebecca Wittmayer
Everyone is incredible that work for Michael and Sons. Not only do you receive friendly service but they are knowledgeable as well. You feel like you are the most important person in the room when being help by the staff. I especially love working with Katie. She is such a professional and always has my best interest at heart. I would recommend Michael and Sons to Everyone. Rebecca
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October 2023 by c cota
I’m giving 5 stars because I feel that the service and quality of work deserves it. Morgan took the time to make sure I got the gift I wanted for my daughter’s birthday at an affordable price. They are fair and the quality of work is excellent.If in the fire I’m look for something special, Michael and Sons will be my first stop and possibly my last.
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October 2023 by Trisha Hansen
My family has been patrons of Michael and Sons for many years.We have had numerous pieces of jewelry made by them and have always had exceptional customer service. Their attention to detail is evident in all of their beautiful, unique pieces.Recently I’ve had permanent jewelry done by Jessica and I can only highly recommend her, she is personable and professional. I will be going back to add to my permanent stack soon!
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October 2023 by Stephanie Hollinger
Best jewelry shopping experience here! Katie is so friendly and made shopping fun! I wasn’t finding anything I loved and she came back to me with the most stunning necklace I couldn’t live without. This store is beautiful and the staff is top notch!
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September 2023 by Traci Adamson
My family has done business with Michael and sons for as long as I can remember. My parents have had their wedding bands redone there. We’ve had many custom pieces done. We also use them for repairs. Our latest transaction was for a beautiful rose gold bypass ring that my daughter bought for me on a recent trip that she took. The ring needed to be resized for me. I picked the ring up yesterday, September 23, and you cannot tell that it has been resized and they also took out a flat spot on the back of the ring that I had noticed but did not mention when I dropped the ring off.As always, their service and quality was stellar. I highly recommend Michael and sons. They are a Reno treasure.
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September 2023 by Gloria Diggle
This is my first purchase with Michael and Son's, WOW! I received my purchase this morning. My S/S Corn Maiden Kachina, created by "ED", is so detailed, gorgeous workmanship! The live show was super fun! Shipping was fast, I will be purchasing more items in the future. Thank you to the team for making it a wonderful shopping experience!
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September 2023 by Amber Chang
I had the pleasure of working with Morgan in resetting a vintage diamond band to use as my wedding band. The vintage setting was way too high and they worked with me to find the lowest setting possible to fit better with my engagement ring. The whole experience was seamless, excellent frequent communication, and a fast delivery. I have some heirloom pieces that I'll be bringing in to have reset and redesigned by Michael & Sons!
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September 2023 by Mary S
I love Michael’s and Sons. We have been customers for years. Purchased my wedding ring there and Michael custom made my husband’s band. Purchased other jewelry through the years and more recently started my daughter on her journey of being a customer too!
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August 2023 by Gretchen Fuller
I went in with some girlfriends for permanent jewelry. We’ve gone in twice to get bracelets. We are always welcomed upon entry & asked what we are looking for. Everyone is so friendly. We all love our bracelets. Great experience both times. Definitely will go back.
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August 2023 by Patricia Planck
Since relocating back to the Reno area, after many years of being away, one of my concerns was to establish a relationship with someone I could trust, and that did quality work, and I could handle not only my personal jewelry but much of my families as well. Michael and sons goes beyond. They are a family and they have become my family. I have the greatest trust not only in the quality in their work, but in the care of that they give to me and the customer service goes well beyond which is why they have been a trusted jeweler.
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August 2023 by girlkiva
I ordered a custom piece from Michael & Sons. A miscommunication led to the original piece not matching the desired design. They remade the piece, and the final product was beautiful and just as imagined. Everyone was kind and helpful throughout the process. I always take jewelry repairs to them as they do fine work.
