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April 2024 by Michael Homsley
Sharon Gross is always very helpful, cheerfull and makes me feel appreciated! You have a great employee in Sharon! Treat her well. Mike Homsley
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March 2024 by Cathy Salie
They make getting things done easy and they are very efficient. My two daughters are opening accounts at MACU
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October 2023 by Payson T.
due to a family emergency had to pull from a certificate account early. Johnny one of the tellers took $40 from his own pocket to help out. great bank better people.
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September 2023 by Philip F Von Steinmann
Mountain America Credit Union in Reno, NV, gave me credit when no one else would. I was making my way back to great credit scores, but hadn't at the time I needed them to finance my new car in 2018. THANK YOU SO MUCH MACU and all of your employees who are the greatest. I will always praise MACU to whomever I come in contact with.
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June 2023 by J W
I am using the Damonte branch office. I was leaving my bank in Southern California and picked Mountain America to move every thing,'In a short period of time I had my checking and Saving set up in one visit, That included getting debit card and credit card.I then decided to move my loan on my wife's car from BofA as well, more for convince.But i even ended up saving money by getting a lower interest and they did all the leg work for me.Will the manager and his staff are all great, you want good service and a great place to bank that is full service this is the place.I even decided to start a trust for the family here.
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May 2023 by Rebecca F.
Very good, polite and very classy. Love the service. Helpful would use them again. Beautiful lobby clean accurate
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March 2023 by Sylvia Martin
The personnel are very friendly, courteous, well informed. Ever time l go in there, it has been a great experience.
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February 2023 by Caleb Miller
Jan 2023 Update: I'm still receiving fantastic service from this branch, years after my original review. Thanks everyone!I have been here quite a few times, and has always been a flawless experience. I have never had any trouble with anyone here. They also have a coin machine, which is free for members, or takes 6% if you are not a member.
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December 2022 by Michele T.
Been banking with MACU for about 5 years. They are always courteous (so. Reno) BUT MACU occasionally changes policies/fees. Most recently they changed the rules for checking. I saw a random "withdraw" on my acct. Had to call to find out it was actually a NEW fee. Despite having lots of money in CDs, money market and savings they are now requiring a larger checking balance - changed the rules in the middle of the game!
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November 2022 by Patricia Oor
The people that work at Mountain America are always attentive and helpful. They inform you of all the saving products that are available and right now some have really good interest rates.
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November 2022 by Lou Santilena
Opened a joint account w/ my daughter to establish credit prior to her military deployment. Despite specific requests to ensure that our accounts were linked and that transactional notifications would be given to me so I could manage the account in her absence ... the account was misconfigured and a small transaction resulted both late fees and negative credit reporting for both of us.In the process of trying to rectify this issue I was hung up on, blind transferred and spent over 2 hours on the phone before reaching a dept that could initiate the credit dispute process which will likely take months to complete.If / when this issue is resolved, I will amend this review accordingly.
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November 2022 by Adam Jacobs
Visited this branch a few times and the experience has always been first class.
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October 2022 by Demetrius Vaille
I WISH I COULD GIVE 0 stars sat on hold for 45 MINUTES THEN THE LADY PROCEEDED TO END THE CALL AND SAY NOTHING!! That’s how you run a business terrible!
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October 2022 by Robert W.
The app is complete garbage. Try to add an account so my wife can get home using the card she has. But for some reason there is an issue that will be resolved in a few days. Wtf. Tried calling and that f****** recording came on that asks you 3 times if it can help. No, I want to talk to a damn person. Glad im in the process of shutting this account down. Garbage a** customer service.
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October 2022 by Teri S.
I came in to get info on a HELOC. Met with Bryan the Assistant Manager. I felt very welcome and appreciated from the start. Bryan explained everything in detail and inquired about any questions that I might have. I emailed the necessary docs when I got home. Quick follow up appointment a couple of days later. Approved and funded super fast! They gave me a great intro rate too! I'm a huge fan and will definitely work with them again on future banking. Go here- you won't regret it!
