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November 2023 by Danielle Tafuri-Zlatich (Dani)
I would have given 5 stars however there was a rather large “hiccup” at checkout for me so I have to let others know! Apparently National doesn’t do customer walk arounds the car for inspection damage purposes and they also don’t tell customers that piece of information nor do they tell customers they need to do their own. I therefore assumed the car walk around/damage inspection is done with each customer upon return of the car and notes:damage notes made etc. So my mistake to assume for sure, lesson learned! After getting the keys and taking off to my destination, once outside the dark parking garage I noticed a crack in the windshield in the lower right hand region. By this time I was already driving and couldn’t take any documentation/pictures etc. I thought to myself, they have to have made note of that prior to my renting. Again, I assumed and that is on me but they, not having told me they don’t do the walk arounds ever and not telling me I needed to, all on them. Upon returning the car there was some drama but it all eventually got worked out in my favor thankfully! Word to the wise, do your own walk around and take pictures!
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November 2023 by Meghan A.
This is the second time we've arrived at National car Rental at the Reno airport with a confirmed reservation and been told they would not honor our reservation. Even when we presented them with the confirmation number they said we don't honor same day reservations.
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November 2023 by Jeff Elliott
Top notch rental car agency. As I arrived at the Reno airport (not expecting Emerald Isle service), as I was informed they did not have it, I received an email letting me know my car was ready and to come straight to the Emerald station in the garage. What a relief as there had to be 20 people in line to get a car as I arrived. 5-star CS as well. All the way around bang up job by National!
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November 2023 by Sharon McKarns
National Car Rental at the Reno Tahoe Airport is excellent. The staff are friendly and work to get you into the type of car you ask for. The cars are clean. The service is fast. I highly recommend using National Rental car at the Reno Tahoe Airport.
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November 2023 by Ron Anderson
I have traveled to many of the larger airports across the US and love the ability to skip the lines and go directly to the car of my choice. However, is a few of the smaller airports I skip the lines, but have to wait to be assigned a vehicle. All in all, National is fantastic and I can't image using a competitor!
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November 2023 by Grant Parker
Not a great experience. Had to wait about 15-20 minutes in the parking garage at RNO with my wife and two kids for my car. I'm also Emerald status so I think I was supposed to be given an upgrade (and probably already have a car ready for me...), yet no one even mentioned anything about my status until I asked and she said it was on my profile. The car I reserved was a full size SUV. They pulled up a chevy suburban with over 50,000 miles on it. Was a heavily used suburban that probably shouldn't even be in their fleet anymore. I don't think I've ever had a rental car with more than 15-20k miles. First time using National and will probably be my last. 2/5 - Go Avis or Hertz.
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October 2023 by Larry Vande Kamp
While many rental agencies had large lines and no vehicles, I was able to walk right up to the booth near the vehicles and while selection was very limited, still was able to get a new Tacoma pickup truck. Alfredo was also a treat to meet when returning the vehicle as he was very personable and helpful in directing us to the terminal. Thanks National for starting and ending my vacation on a good note!
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October 2023 by Shayne Aguilar
I rent exclusively with National. The cars are always clean. The staff are always professional. The service is lightening quick. I love being able to walk from the plane to my car, get in and drive away. No standing in lines, or standing around filling out forms, etc. I recommend National.
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September 2023 by Justin Hanneken
Seriously the best rental car experience I have ever had. Super fast, stream-lined check-in process. No line, no wait, almost brand new 15-passenger van for a super fair price. I'm all about National Car Rental from here on out!
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September 2023 by Leon John
When I reserved a car. I reserved an economy car. When I got there, there were no economy cars left. I was upgraded to a sports car. When I got to my hotel. I was told that something was dangling from the front bumper. I went back and was upgraded again to a luxury car. Both upgrades were at no extra charge. My experience is always good. Checking in and checking out is a breeze.
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August 2023 by G Thum
Arrived at 11:45 pm to pick up my car. The only thing available in the garage were pretty much minivans and a Dodge full sized truck. I’m being generous with four stars, but considering I was so close to closing I’ll be nice. But, this will keep me from renting from this location next time I’m in Reno.
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August 2023 by Carl Osburn
National is my go to car rental company. They are always very friendly and willing to help out any way that the can. The vehicles are always very well maintained and clean. Nationals employees are a pleasure to work with. Keep up the great job guys!
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August 2023 by Yvonne Singh
They didn’t have the car I had reserved when I arrived with my large party. However, they did work hard to make it right and got a comparable vehicle and discounted my rate. I was impressed with their professionalism and customer service. No excuses weee made and in the end we weee very happy with the outcome. We’ll use them again for car rental.
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August 2023 by Dominic Del Vecchio
Once a car in Reno was available, it was clean and ready to drive out. Being Monday, even with a reservation, their wasn't many cars available. The return process was excellent. it took only a few minutes to get checked in and on my way.
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July 2023 by Eugene Marcotte
Walked over to the registration counter and took a chance they had extra cars available. They did and I was able to get a rental that same day. The car was clean and exterior was spotless. This was a pain free event collecting the car and returning the car. Thank you for you help.