-
February 2024 by Kathleen G.
Bob and Sherry are great! I have been doing business with them for 20+years both are friendly and courteous I prefer their professionalism so I never go anywhere else
-
January 2024 by Leandra Ohlson
Beautiful pieces and assortment of tons of jewelry. However extremely disrespectful in the sense of I walked in and I waited probably 25 minutes before they helped me due to them helping 3-4 customers that came in after me. Assuming they felt they were more important and profiled me. I cannot fathom how rude people can be when working in a customer service setting and they knew… they saw me with my arms crossed waiting for a long time. Very disappointing experience. Wouldn’t recommend unless you drive a Tesla and wearing a coach purse and look like you have $20,000.
-
December 2023 by Fuck Armageddon This is Hell!!
Good people at Palace Jewelry. Very fair. Always respectful. Definitely best deals in town.
-
November 2023 by Tim Brown
This place is ran by thieves. My mom had her violin stolen. She went into all the pawn shops, including this one, several times to see if someone sold it. She also did a police report. She was told by these people that due to selling stolen instruments being a crime, they always check police reports.Well, two weeks after she stopped going in, we found her violin being sold on ebay by these guys for 5 grand.The insurance company sent in an investigator to get it back, but they already sold one of the bows. So while we got the violin back, that's an $800 bow we won't be retrieving.They should be shut down for that seeing as they knew it was stolen before trying to sell it.
-
October 2023 by Lisa S.
My inheritance of silver was taken to the Palace. Knowledgeable staff assisted in the silver coins being exchanged for gold. However, they had almost nonexistent gold on hand and had to pay cash instead, which was not the objective... I later discovered a much better price per ounce would have been given at a different location for the silver... Also, the area to discuss "privately" the transaction was not private at all. A partial wall between clerks/customer transactions was minimal. There were many neighboring customers peering over the partial wall to gawk at my merchandise during my time there... Perhaps it is set up that way for security, but I was NOT comfortable as a customer having neighbor "looky-lews." At least armed assistance back to the vehicle was offered and taken. Again great staff!
-
October 2023 by Cass F.
Was trying to sell a diamond ring that I'd prefer to upgrade. Took it in, they offered $75. Laughable. Went to a place in carson, got an estimate of 650. Just go somewhere else if ur selling jewelry.
-
September 2023 by Press on The go
Sher was absolutely AMAZING! She helped me look for exactly what I wanted and was very kind! Would definitely recommend going through her while at Palace Jewelry & Loan
-
September 2023 by James D.
The Palace Jewelry & Loan facility in downtown Reno is uncluttered & spotlessly clean. The staff is over the top friendly and professional. They treat their 1st time customers like regulars. The store is well stocked with everything from jewelry, tools, musical instruments up to quality firearms. This was only my 2nd visit in 15 years. As luck would have it, they had a firearm I've been trying to find for years. It was in excellent almost new condition & luckily on sale. They took time to explain their purchase policies & procedures right up front. This was beyond the perfect buying experience. They are conveniently located at 300 North Virginia Street with their own free parking lot. This is a locally owned business. Give them a try !!
-
September 2023 by Sherman W.
When in need of some extra cash go to SUPER PAWN. I totally trust them,I have been in their store many of yearly and many of times. Fair prices also thank you Maribel,KC,TYLER,KAT,SKYLER.
-
July 2023 by Jessica Ries
Good quality stuff, but a bit pricey for a pawn shop in my opinion. I just watched the American Monster episode about the son Darren killing his wife. ?
-
May 2023 by madison wallner
The staff are efficient and honest. Ask a lot of questions and they will give you answers. They are open to a little negotiation. Will def return in the future if I want to part ways with more valuables.
-
April 2023 by Eileen Workman
I visit every time I go to Reno. They have a large selection and are very friendly. Recommend!
-
March 2023 by John L.
As we looked outside our downtown Reno hotel it began to snow. The type of peaceful winter land snow that makes a midday stroll through the town desirable. The snow covered Virginia Street added to its ambiance atmosphere. From outside the Palace Jewelry appeared as a village shop scene in A Tale of Two Cities. Inside the setting was just as ambitious. A glowing aurora hovered the display cases of twinkling lights. There were many types of sparkling metals to view. The staff stood by with the elegance of royal guards protecting their sacred grounds. Perhaps the reason my wife chose their express jewelry repair service to repair the diamond ring. It was a place that projected a sense of trust. As even Queens and Goddess whom appear to have all the jewelry they desire. Always see a trustworthy servant as their most valuable treasure.
-
December 2022 by Nathan S.
I went in to buy my wife a gold chain for Christmas, but was a little nervous about getting it from a pawn shop since I'd never been to one before. When I walked in the salesman was very friendly and didn't try to upsell me and made suggestions based on what I wanted. They also had a layaway program which was awesome, especially just a couple weeks before the holidays. They worked with me on price and even though I think I still overpaid a little bit, the chain I picked was much less expensive than if I'd bought it new at Zales or another big jewelry store. And of course, my wife loves to wear the chain. I'll check this place out first the next time I'm in the market for some gold!
-
December 2022 by Romulo Pereira
Just got my watch battery replaced today. Jose was great, he even cleaned up the watch for me. looks brand new! Thank you guys. I Definitely recommend!
