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September 2023 by L.J. Brackett Jr
I'll tell you.. when it comes to finding a CLEAN, DRY, demographically convenient, SECURE, and SAFE storage locker, in a variety of sizes in the Reno metro area.. PANTHER Self Storage IS where it's at!! The fair prices, tech-friendly (Smart Access w/your Smart Device!) clean bathroom facilities are secondary only to the A-M-A-Z-I-N-G-L-Y Professional, Friendly and genuinely engaging Staff behind the counter!! Jessica is a true pleasure to work with. As are the other staff, I however.. make it a point to tend to my storage business whenever Jessica is on deck! Everybody is fair, friendly and accommodating.Let's face it, NO BODY 'likes' going into the storage locker.. even on the best of days! I happen to have had four different size lockers over the past few years. I have downsized my stored items so much now, that I have a locker with DUAL entry.. one road side roll up door, and one back side (on a nice, WELL lit sidewalk) for the Seasonal items that typically tend to be otherwise blocked or inaccessible in the center of the locker; NOT any longer!! GREAT DESIGN! I have NEVER had water leak into my locker(s) even when there was 18+ inches of snow on the ground. "Thank you Jessica and Team!!"
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September 2023 by boble dunkin
They suck will never use them again as some of the other people I meet leaving also. The so called manager acts like she owns the place save your money and don't rent there find some where else.
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August 2023 by Jeremy Vivian
I've used panther storage for 4 years and always had a great experience with the staff and access. They keep the facilities super clean and presentable. They even help you out as much as the possibly can. And Jessica at the front desk is one of the best people I've ever dealt with. She is professional and outgoing witch makes the experience even more enjoyable. Thank you panther self storage for the years of excellent service.
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August 2023 by Skye Steffens
We have rented space from Panther Self Storage since 2015 and they have always been friendly, professional and accomodating with our various changes in life as we have downsized and moved overseas. Well kept location, clean and secure.
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August 2023 by R C
I have been a customer with this place for 8 years. I rented an additional unit for a few months. When I went in to clean and close the temp unit. They hit me with for over $350. I asked why and they said it’s because your auto pay went through a couple of days ago and there is no refunds. We don’t prorate we just keep your money. I ask if there was anything they could do to help with this because I thought they care about customer but they slapped the rule book on the table and showed me the fine print of where I went wrong and told me I’m SOL and they are keeping the money. I ask “why so harsh, was a bad tenant” and they said no. I guess they just want to take every penny they can get over customer satisfaction. So I paid $350 for a unit used for 5 days.Update: what I thought was a nice lady at the front desk called me just to literally yell at me on the phone over this review. She wouldn’t let me get a word in edgewise and then hung up on me after her rant. She did inform me that the unit was $315 not $350 and after reviewing my stamens she was correct, it’s was $315 so I stand corrected. I also stand by everything in this review to be 100% factual spite what Panther storage will say. I hope this will help someone make a better choice.
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August 2023 by Kyle C
Great service! The lady at this location is always willing to work with folks who are financially behind and struggling. 24 hour access allows me the opportunity to retrieve anything from my unit at any time. 10/10?
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August 2023 by Ian Mcgillvray
Been with them for about 5 years and never had a problem. The new app to access makes getting into my storage unit a breeze at any time.
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August 2023 by Josh Tatu
Vary clean and great customer service with 24 hour access.. would recommend to anyone that needs storage for cars trucks rv and households
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June 2023 by Dutchie Bunn
Amazing customer service. Jessica is really great. They also drive around at night and check people's locks to make sure they're secure which is really nice they go the extra mile. As long as you follow the rules, you'll have zero problems. Moved into and out of my unit with perfect ease! 10/10.
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June 2023 by gayle goodson
Jessica in the front office is amazing. She had been so helpful with the specials, lease, truck rental, and just getting us in.I will always use panther valley storage based on this experience alone. You guys rock!
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June 2023 by Chad Correia
Jessica thank you so much! We have called everyone as I mentioned after cancel our public self storage unit due to the inability to ever get ahold of anyone. And you answered the phone and have better rates and way way better service and value of anyone!!!Thank you sooo much!
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June 2023 by K O
Wonderful staff. Super helpful.
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March 2023 by Cassandra Little
Jessica is awesome very nice and helpful. Love that it's 24 hours.
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January 2023 by Ramsey Jackson
Great place highly recommend awesome service.
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August 2022 by Louis Puig
Amazing, top notch, new, clean, very secured, friendly, great service and most importantly owner operated facility. Best self storage and covered rv facility in or near Reno. Don't waste your time going anywhere else.
