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April 2023 by Maricruz Magdaleno
If i could Rate a 0 Star I would.Horrible customer Service very disappointed,Went in to place an order for a Photo album for wedding, 160 dollars for them to tell me it would be here in a week .3 weeks later nothing, so when I contact them excuse after excuse , after they tell me My order is Here happens to be the wrong item . There excuse was order never arrived so they sent an employee to purchase my item for them to purchase wrong item . So next excuse was they were gunna pay express shipping and promised me to have my item . Next day dont even remember what the excuse was but they thought they would fix it by wrapping a binder and sticking some flowers on it and called it My álbum i needed . So basically got ripped my for 160 dollar for them to wrap a binder for me 3 weeks later !
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April 2023 by Monica Berumen
Raquel was courteous and very helpful. Needed a dress for my son's wedding. She helped me decide which would be best for me and my style with several options to choose from. Added touch...she is bilingual.
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March 2023 by Christy Taufaasau
I’m sure this store has beautiful dresses, however, we wouldn’t know because their hours state open at 12-6 and it’s now 12:20pm and the store is still locked up and no one is there. Lost a potential guest!
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January 2023 by Jeanette Maxwell-Santiago
This is hands down the BEST dress shop in Reno. They have an incredible selection of dresses of which they try to sell only a few to cut down on, “Oh my god, she’s wearing MY dress ?!!!” moments. They are SO kind, SO professional, and SO passionate about helping you find THE dress. They are concerned about your timeline, can order in different colors and sizes quickly, and have an alterations professional to make your dress fit perfectly. They communicate well and in a timely manner, and are just SO NICE!!! They helped my daughter find the perfect prom dress. We went EVERYWHERE in Reno, and this was our best experience. Thank you Party Palace! You made my daughter feel not just comfortable, but like a QUEEN!
